Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best noise cancelling headphones money can buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are literally the nicest noise cancelling headphones that any amount of money can buy. They have their ups and downs. I'm going to talk in depth about each of these, but overall these are the best noise cancelling headphones money can buy, so even when it comes to their downsides, you can't do better. The sound quality is overall spectacular. Noise cancelling wise, these are the best money can buy. I've tried other noise cancelling headphones, and these destroy everything that I've ever tried. It's a night and day difference in terms of the overall quality and effectiveness of the noise cancelling compared to other noise cancelling headphones. These are your ultimate every day use headphones. If you're a normal consumer who doesn't care about audiophile grade stuff, these will absolutely blow your mind. Even if you're an audiophile, you'll probably end up addicted to them for every day normal use. I'm kindof addicted to them myself, to be honest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dayan,
Thank you for the 5-star rating! We're happy to hear that you like the noise canceling and sound quality of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Pricey but worth it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife as a birthday present and she loves them! Nicest headphones she's ever had. Sound great, noise cancellation works well, very comfortable. Build quality is solid. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamesD,
Thank you for choosing Sony!
We're so happy to hear your wife is loving her WH-1000XM5 headphones and that they were the perfect birthday gift! It's fantastic she's impressed by the sound quality, effective noise cancellation, and comfortable design, and that you appreciate the build quality and value. Your feedback truly means a lot to us. We hope she enjoys every moment of her music!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Nice Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the Sony WH-1000XM5 headphones for a while now, and I couldn't be happier with my purchase. These over-ear headphones are incredibly comfortable, making them perfect for long listening sessions without any discomfort. The noise-canceling feature is outstanding, effectively blocking out background noise and allowing me to fully immerse myself in my music or work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorisC,
That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best Over Ear Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life. Fantastic sound quality. Best ANC. I use them around the house and on Airplanes. I do wish the folded like the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi datboi208, We're glad that you like the battery life, sound quality, and ANC. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good stuff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and comfortable wear, everything it claims to be
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalM,
We are elated to hear that your WH-1000XM5 is living up to its reputation! It is wonderful to know that you are enjoying the clear sound quality and the comfortable design. We strive to ensure our products deliver exactly what we promise, so hearing that they are "everything it claims to be" is the best feedback we could receive.
Thank you for making Sony a part of your daily listening experience.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Top Shelf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound, Comfort and Quality. . . . Sound Stage is Adjustable . . . ! . . . Very Nice ! (-;
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianV,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 is delivering amazing sound, comfort, and quality for you. Your appreciation of the adjustable sound stage highlights the thoughtful design we aim for. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit comfortably and doesn’t squeeze your head while staying on nicely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosR!
Thanks so much for sharing your feedback on the WH-1000XM5 headphones.
We are delighted to hear that the fit is so comfortable for you, allowing you to wear them easily without them feeling too tight, but still staying securely in place!
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Perfect Headphones with possible flaw in some unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly, headphones are amazing. Voice quality is very clear and excellent for remote work or chatting while walking (much better than any headphones I've tried before). ANC and sound quality are great. Deducted one star because mine shipped with an odd defect where the headphones would pick up radio stations in certain areas when on, but only in the right ear cup. This has also been reported by others. The process was lengthy (a couple weeks after troubleshooting) but Sony eventually replaced them. Just a heads up if you hear random country music when nothing is on, you're not crazy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mushaboom52, Thank you for the feedback on your experience with your WH1000XM5. We're glad to hear you like the voice clarity, great sound quality and noise cancellation. And we're sorry to hear about the issue you had with your initial pair of earbuds, but good to know that Sony were able to replaced them. Thank you for bringing this to our attention. At Sony, we are always looking to improve our product quality and features. We have noted your issue about the right earcup picking up radio stations and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Light weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and good quality noise cancellation is working well
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the positive review, MahsaM!
We are delighted to hear that you are enjoying the light weight design and good quality of the WH-1000XM5 headphones! It is excellent news that the noise cancellation is working well for you, providing the quiet listening environment we aim to deliver.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
favorite headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my husbands old sony's were accidentally left behind on a trip - which gave me a great reason to upgrade myself from the m4 to the m5s. these headphones can be worn for longer periods of time without hurting my head and the noise cancellation is a gamechanger when traveling/on an airplane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acarter,
Awesome! We're glad to hear that you like the noise canceling of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Battery life, Sound quality
The best noise canceling headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Pros: - Excellent sound - Decent battery life - Phenomenal active noise cancelling - Useful touch control Cons: - The top of the headband gets uncomfortable after about an hour of wearing. Please do note that i wear glasses too. - Not for working out or for outdoor use, as they can get warm and damp from sweat easily Strange: - When used plugged in via aux cable to my windows pc specifically, audio quality is muffled unless the headset is powered on too [which defeats the purpose of having it plugged in]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MahlonD, Thanks for the 5-star rating! We're happy to hear that you are impressed with the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. When using the supplied headphones cable, you can only enjoy High-Resolution Audio music or can use functions such as noise canceling/Ambient Sound Mode if the headphones are on. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these a while back on sale I don’t regret it. Use them everyday when I go for runs don’t hurt on the head feel light and great sound. Noise cancellation is amazing only downside is the ear muffs fold up when you have the headphones around your neck, personal preference to have them fold down but overall 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacsG, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Wonderful
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Absolutely perfect, i love the noise cancelling. The fit perfectly and are super flexible, i love the look and feel of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZioB, amazing! We're glad you love the noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Need absolute quiet? Try my remedy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise-canceling headphones really are the best. I got them for when I am in bed and there are high pitched noises or when I travel and need absolute silence in a busy-street- alot-of-noise hotel. What I found was to first insert ear bud style ear plugs in first and then put the Sony headphones over that in noise-cancelling mode. Nothing gets in! I mean nothing! I sleep very well, if on my back, even though I am a side-sleeper. I thought I would pass this tip along since so many reviewers on different products have helped me out in the past. For anyone super-sensitive to noises, give my advise a try, it works. I have never used these for music, only to silence the noise pollution when I need to. What a relief.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Thanks for sharing your unique noise-blocking method! It's great to hear that you Sony WH-1000XM5 helps you find peace and quiet when you need it most. We appreciate you passing along this tip—it could be a game-changer for others looking for absolute silence! Thank you for choosing Sony. -Maria
- Pros mentioned:Battery life, Weight
Perfect for my needs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light-weight and comfortable to wear for longer periods of time! Love the Ambient Sound Control and location detection with the app, I can noice cancel at home but still hear my coworkers at the office if I want. Also, the battery lasts FOREVER! I can easily go an entire week of using them and not have to charge them until the weekend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorM, Great! We're glad that you like the comfort, features, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as a gift for my boyfriend who had been on the hunt for a pair. The day after I gave them to him we had a long flight and he put them to the test—he loved them! He says they have tons of great features and that the noise cancelling works amazingly well (I tried them on for a bit too and can confirm!). He said they were also incredible comfortable to wear for the 6 hour flight. Very happy with this purchase and I plan to buy a pair for myself as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dallas, We appreciate your perfect star rating. We're pleased to hear that your boyfriend love his new headphones. The WH1000XM5 is perfect for travelling. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Gift Ever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this was hands down the best gift I could’ve given my boyfriend. He was holding back from buying them so I went ahead and bought them instead for his birthday before he could do so himself. He had an old pair of raggedy & dirty Bluetooth headphones that had to have a cable connected so they could still work. Let’s just say the quality, the design and just the overall whole concept of these headphones was everything he wanted. I’m so happy with this purchase. Looking forward to buying myself a pair now too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KairyR, thanks for choosing and purchasing our product. We hope that your boyfriend is enjoying his new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones, best buy !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and the new features, especially the automatic pause when you take them off !
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JoseC!
We are thrilled to hear that you’re enjoying the excellent sound quality of your WH-1000XM5. It’s great to know that the "Wearing Detection" feature is making your life easier by automatically pausing your music!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort
Better than AirPods Max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says, my personal opinion is that these are better than the AirPods Max. My biggest complaint with the Max is that, though they sound amazing and work beautifully within the ecosystem, they hurt my ears and do not stay in place. These headphones are sooo incredibly comfortable and LIGHT!! The ANC is wonderful and the quick charging is nutty, 50% to 100% in under 15 minutes… no words. My one complaint is that these are unusable while charging, but that charging speed more than makes up for it. If you’re on the fence, come over to the other side. And this is coming from someone miles deep within the Apple ecosystem. 11/10 so far!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstTimeReviewer,
Choosing these headphones will definitely be worth it. We're truly glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, amazing noise canceling feature, and superb sound quality. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The WH-1000XM5 headphones keep you going with up to 30 hours of battery life plus you can get 3 hours worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter (not supplied). The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Awesome headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Fit comfortably and sound excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianM,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM5 headphones fit comfortably and deliver excellent sound. It’s rewarding to know they enhance your listening experience with both comfort and quality.
Best regards,
-Fred