Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Best NC Headphones for studying with Misophonia
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones so much. I use them at the gym and to play games and study. Theyre authentically pleasing so i dont feel silly wearing them. They do fall off with heavy activity so i dont recommend them for running or jumping. But i LOVE the NC features because i struggle with misophonia so much.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JessicaG Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
noise cancelling is great but app gives me issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent noise cancelling! I would give 5 stars however the price is high in my opinion. I love all the features, the app looks dated but is still useful. The only issues I have are regarding app settings changing and having to reset them each time I turn the headset on/off. Specifically the feature that pauses music when you turn your head gets annoying, I change it in the app however it changes back between uses. Overall, solid headphones but pricey for app annoyances.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Nothing compares
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best heaphones in myline up of bose, sonys, apple, skull candy, sonos, etc. The sound is unbeatable. Theresno comparison. The build and quality are amazing. Nothing co.pares
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyB!
Thanks so much for sharing your feedback with us.
We are honored to hear that the WH-1000XM5 stands out as the best in your lineup! It is wonderful to know that the sound and build quality are making such a great impression.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 starthe best quality, best sound, and the battery is undoubtedly very durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LizbethH,
Thank you for choosing Sony!
We're delighted to hear that the WH-1000XM5 has surpassed your expectations with its outstanding sound quality and remarkable battery life. It's incredibly rewarding to know that you view these headphones as a top choice for both performance and reliability.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best headphones I own
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Have had them now for a few months and one of my best purchases to date. The sound quality is outstanding and I love how noise canceling these are. They also do not hurt my head at all or feel tight. These are one of the first headphones to not give me headaches. I have many pairs of headphones and these are number one in my list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaz9,
Awesome! We're glad you found the best headphones that matches your needs and expectations. We're really glad you are enjoying the outstanding sound quality, comfortable fit and noise canceling features of the WH1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The sound is crystal clear. Love the feature that lowers the volume when you place your hand on the right side of the headset to hear when someone needs to talk to you. Having the headphone charged via usb is great....no more batteries! They also hold the charge for a long time. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tampagirl, Excellent choice! We're glad that you like the sound, features, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, comfortable, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ant1, perfect! We're glad you like the sound quality, comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
I love SONY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unboxing experience felt premium because of the the extra care the company put into packaging. Alongside, the quality of the product and sound were beyond my expectations. I love SONY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nipun,
We feel privileged to know that our attention to detail—from the premium unboxing experience to the final sound quality—made such a positive impact on you. It is incredibly rewarding to hear that the product exceeded your expectations and that you have such a strong love for the brand.
Thank you for being a part of the Sony family and for your wonderful support.
Regards,
Dominick
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is great and audio is even better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CARLOSR,
It's a true pleasure to hear that the audio quality and noise cancellation of your WH-1000XM5 are providing such a high-quality listening experience. We love knowing that you can fully immerse yourself in your music without any outside distractions.
Thank you for choosing Sony for your premium audio journey!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Wear a pair and be amazed with the XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very light and comfortable to wear. Easy to adjust. The touch controls are very responsive. When powered on and placed on ears, they immediately drown out the outside nose. The mics work perfectly when on conference calls for which I use for work. The audio quality is superb which you can adjust through the Sony app to make it sound the way you want. The price was a little steep but well worth It!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hypnosis8575, We're very grateful for this positive feedback! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Amazing gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a Christmas gift for my dad, he loved it And the noise cancelation works a little TOO well lol (these are worth it when it’s on sale though)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanC!
What a wonderful Christmas gift! We are so glad to hear your dad is loving his new WH-1000XM5 headphones. It’s great to know the noise cancellation is performing so well for him—we take that as a huge compliment!
Welcome to the Sony family, and we hope your dad enjoys many hours of peaceful listening.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
The best I ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews are real. Incredible sound, long battery and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi loliv, We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent sound and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top sound and comfort. Great battery life. Worth the spend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeG,
You made the right choice! We're glad that you like the sound quality, comfort, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound its amazing fit perfect color nice and soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferD,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Love them, no complaints!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost 2 months of daily use, I would say these headphones are worth it! The noise cancelling feature is fantastic, i ise it at work daily. It is convenient to have a button that turns off the noise cancelling for when coworkers come up to ask a quick question. I only need to charge them once every week and a half.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Julia,
That's perfect! We are pleased that you are satisfied with the noise canceling feature of your new Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
10/10 Headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, feels very light and can wear it for a long period of time without it feeling uncomfortable. Noise cancellation is outstanding. Definitely recommend to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleH, We're happy to hear that you like the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Quality sound with no distractions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their ability to shut out the rest of the world is amazing. This headset is very comfortable and produces a rich sound that is unaffected by the noise around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star and review, John. We're truly delighted to hear that we've matched your expectations with your Sony WH-1000X5 Headphones. Your satisfaction with the excellent noise cancellation, sound quality, and overall comfort of your headphones are greatly appreciated. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sounds good and no complaints at this time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked these over some other brands. Bought these for my kid (24 yr old). Said these are very good. Loves the over ear. Can wear them quite a while without listening fatigue. Loves the function of covering on one ear muff to be able to pause listening and talk to people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM, This is great! We're glad that your kid likes the features of his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente headphone, great to work in office. Great baterry.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, EdgardM! It is truly wonderful to know that you are enjoying your WH-1000XM5 and finding them excellent for your work in the office.
We designed the WH-1000XM5 to be the perfect companion for productivity, featuring our industry-leading noise canceling technology to help you focus by silencing distractions. We're also delighted to hear you're impressed with the battery life. Our goal was to create a headphone that could comfortably last through your entire workday and beyond, and it brings us great joy to know we've succeeded.
Thank you again for choosing Sony and for sharing your positive experience with us! We hope you continue to enjoy a great sound experience.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Xm5s are better than i thought
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really enjoy the color and the sound profile, i upgraded from xm3 and the noise cancelling is noticeably different. the added drivers help the sound be more clear and distinct. bass is stronger but not overwhelmingly so, i just don’t like the fold out method for the 5s, they fold outward looking and sit on my clavicle uncomfortably, i also worry about the hinges since i’ve seen a lot of people mention that, but so far so good. i probably will get the xm6s but the only thing holding me back is the colors. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ImranH,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the color and sound profile of your new WH1000XM5 headphones. It’s great to know that you’ve noticed the improvements in noise cancelling and sound clarity! We appreciate your feedback regarding the fold-out design and your concerns about the hinges; we always value input from our customers as it helps us improve our products. We're excited to hear that you're considering the WH1000XM6! We’ll definitely take your feedback on colors into account.
Best regards,
-Fred