Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Excellent headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly incredible noise cancelling headphones. Connect easily and are very comfortable. I had the Apple Air pods Max before these and these are BY FAR more comfortable and have better sound and mic quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaitK, Great! We're delighted to hear that you're enjoying the sound, mic quality, comfort, noise canceling, and connects easily. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Incredible purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling with these is absolutely incredible. I cannot hear anything when I am listening to music, even when on a mower or in a loud environment. Only issue that I have had is when it self switches between noise canceling and ambient, sometimes it gets confused by the wind if I am outside. But inside I have had 0 issues with that. Sound is very customizable as well. Seem very durable so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KoreyP,
Thank you for taking the time to share your experience with the WH-1000XM5 headphones! We're thrilled to hear that the noise-cancelling feature has exceeded your expectations. Your feedback regarding the switching between noise cancelling and ambient modes is invaluable to us and we appreciate you bringing it to our attention. We're glad to know that you've found the sound customization options to your liking and that you're pleased with the durability of the headphones. Enjoy your music!
Thanks for choosing Sony!
- Stephanie
- Pros mentioned:Sound quality
Excellent headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my headphones. I used them when I was a dog bather to drown out the dryers and enjoy my music while I worked. They always did an excellent job. I never had any issue with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobynP,
That is such a unique and great use case! We are delighted to hear that you absolutely love your WH-1000XM5 headphones and that they did an excellent job helping you drown out the noise of the dryers while you worked as a dog bather!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Perfect sound quality and battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is perfect and the EQ is amazing. The sound is better than the Airpods Max for sure. The battery life is amazing as well. Standby battery use is also good, so I don't have to turn the headphones off every single time I take them off my head as they don't burn any battery. I would recommend these 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnonymousHeadphone, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended to buy . It’s premium quality. I will be buying the latest edition soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjibolaA,
We are elated to hear that the premium quality of the WH-1000XM5 has made such a strong impression on you! We take great pride in delivering a high-end experience, and it is wonderful to know that you are already looking forward to the next evolution in our headphone lineup.
The WH-1000XM5 continues to set a high bar with its dual-processor noise canceling system and carbon-fiber driver units, which provide incredible clarity and detail. We are particularly excited that you are keeping an eye on the future; the recently launched WH-1000XM6 builds on that premium foundation with our new HD Noise Canceling Processor QN3 and a return to the fan-favorite foldable design for even better portability. Whether you are enjoying the industry-leading silence of your current pair or moving to the latest edition, we are thrilled to have you with us.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift and she loves it. Sound is fantastic and doesn't hurt your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZJ101,
Thank you for your wonderful review! We're thrilled to hear that the WH-1000XM5 has been a hit as a gift and that she loves it. It’s great to know that the sound quality is fantastic and comfortable for her ears. Your feedback is greatly appreciated. We hope she enjoys many more hours of immersive listening!
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Sound quality, Weight
Best at its price point headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is exceptional. Noise cancellation is as good as you can get off the shelf, plus the light weight of the headphones makes for a comfortable experience, not to mention the sleek design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RUCO We're glad that you like the noise canceling function, comfort, light-weight and sleek design. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and comfortable, the sound is really wonderful and the noise cancellation is the best, I really love them, I have been looking for them for a long time and I am happy to have bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenA, We're thrilled to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Wh 1000xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise cancelation on the headphones and can barley hear anything with no music on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, We're thrilled to hear that you are loving the noise cancelation. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Would recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and has great sound quality. The battery lasts a long time. It's also easy to connect via Bluetooth, which I thought would be a downside to choosing these over AirPods to connect with Apple products, but it's really just as convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelenaM Amazing! We're happy to hear that you like the comfort, sound quality, battery life, and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Amazing quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing, good quality built and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KritikaMishra,
Thank you for choosing Sony!
We're thrilled to hear you love the WH1000XM5's build quality and lightweight design! Your feedback inspires us to keep creating products that balance comfort and performance. Enjoy your headphones!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality headphones, Bluetooth and keeps a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosP,
It's good to hear you're enjoying the nice quality of your WH-1000XM5 headphones! We're pleased to know the Bluetooth connectivity and long-lasting charge are serving you well. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort
Overall a great product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is well, but the headphones do not fit perfect because it is a little big for me personally when the headphones are on the lowest adjustable height but other than that it fits well and is very comfortable (I have one ear piercing on each side and it has not caused an issue even when I lay in bed with them on). It totally depends on your head size and shape. It is very lightweight and has many useful and cool features. The app is not the easiest to work at first but it just needs some getting used to. The transparency mode is not as good as the AirPod max but is still comparable, but it is still very cool and useful. I believe for the price it is definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gracie,
Thank you for the purchase and we're glad to hear that you like the comfortable design and price point of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony Headphones Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones worth the price. Its comfortable and sleek noise cancellation is outta this world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GavinM, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
The Best Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife and she loves them. The quality in sound and noise cancellation odd excellent. The batter life is really amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, we're glad your wife loves our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Awesome Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Pretty comfortable. The features are also great as well and work well. Make sure to read the instructions before just using it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisD, Great! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best sony headphones in years.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony took the best audio canceling headphones in the planet and rev it up to 9,000. They are comfortable to use at the gym and they dont get messy like others. This is a must have in the inventory if you are an audiophile and noice canceling person who travel by plane....100 guarantee.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseO, Thank you for the amazing review! We're very pleased to hear comfortable fit and excellent noise cancellation of your new Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sound Quality Is Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort is very nice with amazing sound quality. I was impressed with the noise cancelling these light weight headphones provided.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardN, Fantastic! We're thrilled to hear that you found the comfort to be very nice and the sound quality amazing. The noise-canceling feature is indeed one of the highlights of these lightweight headphones, and we're glad it impressed you. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the first 2 previous models before these and thought I should sit this set out and safe some money but I did not but just like the others are great but I must say these are even better as far as sound and comfort. The noise cancellation is great. While on a plane sitting on the in the emergency row the noise cancellation was impeccable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rdub2, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Good Headphones - curious on new model differences
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife for Mother’s Day - she uses them everyday for hours on end. It’s been a few months and no abnormal wear and battery life still seems good. They feel on the flimsier side of headphones but I think it was intentional. I have no concerns of them breaking. She uses an IPhone and has no issues using any of the feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BenjaminL,
Thank you for choosing Sony!
We're delighted to hear your wife is enjoying the WH-1000XM5 headphones daily! It's great that they've performed well with impressive battery life and durability. We appreciate your feedback on their lightweight design and ease of use with her iPhone. Enjoy the music!
Best regards,
-Fred