Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Comfortable, great cancellation, good sound qualit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and stylish headphones. Have been able to wear during longer periods like on flights with little fatigue. Probably the best sound cancellation out of the competition. Sound quality is good but not fantastic (likely due to the cancellation filtering).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinC,
We're truly delighted to hear that you like the excellent noise cancellation and you find it very comfortable to use during long periods of time. To get the most out of your purchase, please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance.
If you feel like you are missing some bass or your music missing a bit of oomph, the Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. For more details, you may refer to this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Awesomeness
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing, use them for work, music, gaming, moves, shows, pretty much everything. Noise canceling is superb, cannot hear anything else while in use. Comfortable and battery life is exceptional. Charge once a week even with my heavy use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Fantastic! We're thrilled to hear you're enjoying the superb noise cancellation, comfortable fit, and exceptional battery life of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
exceeded expectations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable and light yet they feel durable. very easy to set up and use even though it has a companion app. the noise cancelling is way past what i would have expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImpulsePurchase, That's really cool! We're extremely pleased to hear our industry-leading, Noise Canceling headphones WH-1000XM5 meets your needs, and it exceeded your expectations! It's good to know you are enjoying the incredible sound, excellent noise cancellation and exceptional comfort of these lightweight headphones. Thanks for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One things I really love is the case it comes with. Great when carrying them on the go. Good sound and also connects well with my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarL,
We are pleased to hear that you are enjoying your WH-1000XM5 headphones! It is great to know that you find the carrying case convenient for travel and that you are satisfied with the sound quality and phone connectivity. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best yet!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound...wish it was little cheaper but its worth the amount. It has great noise canceling feature. I think that Bose does a good job in that aspect, i jut don't think you should completely not hear the outside noise for safety reasons. So with that Sony does it just right with noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungFan We're glad that you are enjoying the sound quality and noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound with these headphones. There is more technology in these headphones than i will ever use. I had Bose headphones for years. The ear padding wore out so i purchased the Sony headphones. The difference between them is like, the Bose are like driving a Lexus. The Sony is like driving a BMW. Both excellent but the Sony has a bit more power in the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Dave,
Thanks for the great review and a 5-star rating! It’s rewarding to hear how much you are loving your Sony Headphones! With up to 30 hours of battery life, you'll have enough power even for long trips; and with their modern and lightweight design, they fit snugly around the head with less pressure on the ears while keeping out external sound because of the amazing Noise Cancelling feature!
Thank you for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Works as expected.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the M2 before buying these. Works fine for my needs. The included carry case is nice. Ear cushions are comfortable. Noise cancelling works just as good as my previous version. I'd recommend if you can find it at sale price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carnage, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Steal at this price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity on this one is incredible. The older XMs had a bad mic but that has been fixed. It’s even better when you get a price match.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kiran!
We are absolutely thrilled to hear that you are enjoying the incredible sound clarity of your new WH-1000XM5 headphones! We especially appreciate you noticing the improvements we've made to the microphone system. Our engineers worked hard to ensure crystal-clear voice pickup, so it’s great to know that the upgrade is making a real difference for you.
It’s also wonderful to hear you were able to take advantage of a price match—nothing beats getting premium Sony technology at a great value!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Comfort
Best Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise control, Bass and app features. They are really comfortable and I love how the app let's you choose the best sound features to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivon39, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good quality and work really well. The audio quality is top notch & the noise cancelation work extremely well, With how comtroble they work I can wear them forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeS, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
THE Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely the best over-the-head headphones I’ve ever had. They block out so much and helps me concentrate when I’m listening to online lectures. When I listen to my music in my free time, I can jam out with the base and be in my own world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LovelyPisces23,
Perfect! Thank you for sharing your wonderful experience with our Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Sound quality
Amazing Headphones - Best Gift Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these, the sound, the noise cancellation is amazing and the way they turn off and on when you put them on or take them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisL,
We are excited to hear that your son is enjoying the Sony WH-1000XM5 headphones so much, especially the superior audio fidelity and the highly effective ambient sound management. We designed the wear detection feature to add convenience, and it is great to know that functionality is appreciated!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
A much better option from the AirPods Max IMO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a huge fan of the Apple ecosystem however there is one area I am very particular on and that's audio. AirPods work great for business calls and mobility, AirPod Pros are fantastic for audiophiles, noise cancellation. AirPod Max is where it changes for me - the sound is very tinny and artificially boosted. This, combined with the silly case needed for on/off function, the weight and less battery life had me looking elsewhere for a proper over-the-ear headphone. Enter the WH-1000XM5. The Sony App allows for endless customization of sound which lets me tailor my audio experience for the sound I am looking for. This makes me feel better about my experience and the sound is more accurate. Some of the "smart" gps options for sound and noise cancellation are gimmicky and I don't bother with them. Just a tip - the black has a very smooth black finish that shows greasy fingers. I exchanged them for this silver which has a grittier matte finish and doesn't show fingerprints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ExBlueShirt, we're glad you are enjoying our industry-leading noise canceling headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Sony does it again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, comfortable on head, modern design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAI98, Great! We're glad that you are enjoying the sound quality, comfort, and modern design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing working out headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and does not slip when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megaman,
It’s rewarding to hear you're loving the XM5 headphones! We're so happy to hear the design and amazing sound quality make them perfect for working out! We hope you have amazing moments with them.
Thank you for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Really Good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for listening to music and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngellO,
We are very glad to hear that your WH-1000XM5 headphones are delivering the premium music and noise-canceling experience we strive for. By combining our Integrated Processor V1 with the HD Noise Canceling Processor QN1, we’ve engineered these to create a truly silent backdrop so every note of your music can shine through with absolute clarity.
The Auto NC Optimizer is also constantly working in the background, automatically adjusting the noise cancellation based on your environment and wearing conditions to ensure you're always in your own private concert hall.
Thank you for choosing Sony to elevate your listening experience.
Regards,
Dominick
- Cons mentioned:Connectivity
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but I am someone who uses them everyday and the poor connectivity is maddening. Also, the ear pads are EXTREMELY flat and not very comfortable. The noise cancellation isn’t as good as other Sony headphones either. I spontaneously upgraded to these from the Sony WH-XB910N for the color (vain I know) and the fact that my ear pads were disintegrating from so much use, but regret not replacing the ear pads. Think hard about what you want from headphones before choosing these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyrannieW,
Thank you so much for sharing your feedback with us. We’re really sorry to hear that you’re having trouble with the connectivity and comfort of your WH-1000XM5 headphones and that the noise cancellation is not fulfilling your expectations. We know how important it is for your headphones to work well every day and we want to help.
For the connectivity issues, please try these steps:
-Make sure your headphones have the latest firmware update using the Sony | Sound Connect app.
-Try resetting and initializing the headphones, following these instructions:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
For the ear pad comfort, we understand everyone’s preferences are different. If the ear pads feel too flat, you might want to gently adjust their position or consider replacement pads designed for extra comfort.
If you’re still having trouble, our support team would be happy to help you further. Please reach out to us so we can look into this together and find the best solution for you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Sound quality, Weight
Adjust Sound Quality to your own liking!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great lightweight headphones! My head may be too small for them as they tend to slide off when I’m looking too far down. The sound quality is amazing! I love how you could pair it with the app to adjust the sound to your own liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavinP Awesome! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are fantastic for everyday use. They are the lightest headphones that I have used so far, and sound amazing. The key use me and friends have seen with them comes with utilizing their amazing sound canceling for everyday work such as mowing lawns.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Connor,
We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery lifeCons mentioned:Connectivity
Best for personal use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a using this product for more than a year, It has a excellent battery life and good sound system. Sometimes it disconnects, but overall, it is a reliable pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabiola, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin