Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Beats most headphones on market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones purchased in last 3 years. Gone through AirPods, all beats lines, and even sennheiser and nothing compares to the comfort/sound/microphone quality that these provide. Would give more stars if possible. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZehSpud, Great! We are truly delighted that you are very much satisfied with the sound, comfort and mic quality of our Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Bass, Comfort
Best headphones on the market
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using it for the past 7 months and I haven’t had a single problem with them. They are arguably the best headphones on the market. The bass can’t be matched and they’re really comfortable. Haven’t had a single problem when wearing for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanP, Thank you for the amazing review! We're glad to hear that these headphones have been working great so far. And good to know bass response, comfortable fit, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best sounds best noice cancelation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the best sound and noise cancellation you can get on the market. You almost not feel it over the head the soft materials make is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianP,
Excellent choice! We're glad to hear that you are having a great time with the superb sound quality, noise cancellation, comfortable fit, and overall performance of your XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality! PERFECT FIT AND SUPER COMFY!!! The black wasn’t well suited for me but returned and got them in a lighter color and I stilll absolutely love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngL, Thank you for the positive review! We're glad you like the amazing quality, perfect fit, super comfortable fit, and the silver color of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Headphones xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality I love the noise cancellation too. And they are super comfortable I like headphones that cover my ears completely so I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amer, Great! We're pleased to hear that you like the noise canceling function and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this almost all the time and everywhere. Such a good base and even the noise canceling is just one of the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanR,
It is most rewarding to hear that these headphones have become your constant companion. We are thrilled that the bass performance and our noise-canceling technology have provided you with one of the best listening experiences you've ever had.
Thank you for trusting Sony with your audio needs.
Regards,
Dominick
- Pros mentioned:Comfort
Best pair of ANC headphones for $400
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of ANC headphones. Got these over the black pair because of fingerprints and I do not regret it, they look brand new after a couple months of use. ANC and comfort are the strengths of this headset. The headband is narrow but it doesn’t bother me but your mileage may vary.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick! Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
They're good but could do better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my previous experiences with Sony's earbuds, specifically the WF-1000XM3 and WF-1000XM4 models, I found them to be satisfactory. However, I am open to considering an upgrade that offers improved sound quality, comfort for my inner ears, reduced latency, and enhanced Active Noise Cancellation (ANC) capabilities. The positive aspects of these headphones include their excellent sound quality, exceptional microphone performance, and the ability to discern individual instruments with focused attention. However, a potential drawback is the occurrence of interference in the right speaker when used in an office environment downtown, particularly in areas with high levels of electrical signals or frequent rainfall. Overall, I would recommend these headphones as a reliable choice for individuals who do not anticipate using them in environments with significant electrical interference or heavy rainfall.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Angelopolis,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound and call quality of the headphones. Your feedback about interferences is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). It is also recommended to set the sound quality mode to “Priority on stable connection” on the Sony app if you are experiencing interferences.
Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality, Weight
sony xm5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of headphones, lightweight, amazing sound quality, amazing noise cancellation, everything about these headphones is amazing for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisB, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM5 headphones! Thank you so much for the 5-star rating and for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony M5 headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed using the headphones, I love how the noise cancellation works. I definitely recommend this if you are trying to lock in during a work out or just working on some homework.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, IsabelT!
We are absolutely delighted to hear how much you are enjoying your WH-1000XM5 headphones! It's rewarding to know that our industry-leading noise cancellation is helping you "lock in" whether you're working out or focusing on homework. That immersive, distraction-free experience is exactly what we designed them for.
Your strong recommendation is greatly appreciated, thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought em as a gift and my sister loved them. The appearance is cool, she says they are comfortable and the sound is great. They fold nicely and are very well built. Customer service was excellent as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorG, We're glad that your sister loves her new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them to gym and they connect when I turn them on, and they are comfortable and don't hear everyone else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PatrickC,
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM5 headphones provide you with comfort and reliable connectivity, especially during your gym sessions. Knowing they help you stay focused by blocking out surrounding noise is truly rewarding for our team.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great upgrade
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the MX3 and these are a nice upgrade in comfort, convienve and features. Audio just as good as before. The ability to detect when you remove them is game changing! Seems to have better range as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Good for casual listeners (only them)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earphones are very good if you’re looking for a well mastered casual listen, definitely not for audiophiles! The hi-fi system is tuned to a specific master/engineer and will change the producers intentions to instrument (or song in totality)! Would not recommend to music producers! But for casual listeners, it’s a good choice… maybe not for the price though, if you like how they sounds they’ll be a good suite, but if you want true transparency this is not your choice!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Eric,
Thank you for sharing your thoughts and feedback on the Sony XM5 headphones. Although they may be considered pricey, these headphones are crafted to cater to a diverse range of customers. Additionally, we also offer professional headphone models that cater specifically to those with a profound passion for music. Again, we appreciate your feedback. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Product is the best purchase I have made so far. It is little bit expensive but the comfort and the noise cancellation that it provides is the best I could say till the market right now. One of the major con is the they are not foldable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RahulBunty, Amazing! We're glad that you like the noise canceling and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
SAB XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my doubts about these headphones, I Couldn't try them because they were not on display in the store, and still, they are not, because I often go to your store just because I like so much electronics in general. So I decided to exchange my brand new xm4 in order to try the XM5, I had read on Sony that these were the latest from Sony even though the XM4 had not been all that long on the market, and Sony was saying that the XM5 are the top of the line. So when I tried them they were effectively better than my XM4 and I kept them. About 15 days after having my XM5 I noticed that randomly they turned off while I was using them, It happened 3 times so I went back to the store and have them exchange for another XM5, and so far so good. The quality of sound is really crispy on the XM5 even better than on the XM4 which is hard to believe until you tried them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SABXM5, we're glad that you like the sound quality of the XM5. We're also sorry to hear that the headphones turn off randomly. Good to hear that the replacement works well.
In the default setting, the headphones use built-in sensors to detect when you wear or remove them and automatically turn the headphones on or off as needed. If you have trouble with the headphones turning off unintentionally, check the following:
When you wear the headphones over a cap, a scarf, or hair, etc., the sensors may not be able to detect that you are wearing them and may turn them off. To avoid this, be sure to set the earpads directly over the ears.
If the wearing detection still bothers you, disable the Automatic Power Off setting. You can do this using the Sony | Headphones Connect app: System → Automatic Power Off, and select Do not turn off.
If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones. Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=turn%20off%20
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
THE BEST !!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Super comfortable and light weight , the noise canceling feature comes in super handy... When, I am trying to read or study....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nelson, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these for working out the sound cancelling is excellent. I would encourage people to buy ear cuff protectors if you plan on wearing these for working out or you can damage them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tyler,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones have been excellent for your workouts, especially with their sound-canceling feature. Your tip about using ear cuff protectors is really thoughtful and helpful for others looking to protect their headphones during exercise. We truly appreciate you sharing your experience and advice!
Best regards,
-Fred
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for a bit over a year works great the sound canceling setting works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaP,
We’re so glad to hear your WH-1000XM5 headphones are still performing great after a year! It’s wonderful to know the noise canceling continues to provide that immersive listening experience you enjoy.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality headphones. The feel is nice when you put it on your head. No pinching and could probably wear when I'm sleeping. Great sound and fantastic noise cancelling. I use them during a noisy class and work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whitney, Excellent! We're glad that you are enjoying the sound quality and noise cancelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin