Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Cutting edge ANC, absolutely tortuous design.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far some of the cheapest feeling headphones I've ever owned. If the $400 price tag is worth only the good ANC and decent sound balance, then yes these are pretty good headphones. However, the build quality and the constant issues with the Bluetooth and software make these headphones some of the worst I've ever owned. I find myself continuously having to go back to my $100(now $60) JBL 660 NC headphones for so many use cases. The only benefit I have found with the XM5 headphones over the JBL is the microphone that is very decent at cutting out background talking. The ANC is impressive but most headphones have ANC and they all work pretty well within margin of each other. You should not wear these headphones to do any slight physical activity in as they are incredibly thermally insulated and are very susceptible to sweat and water damage as acknowledged by Sony themselves when they put a warning label in the box telling you to NOT SWEAT ON THEIR HEADPHONES, or they will be damaged. Appalling in this day and age. If you want to replace the horribly uncomfortable and hot ear pads, you will lose any edge of the decent ANC. The battery on these XM5 headphones is about half the performance of my JBL headphones. The headband is much more uncomfortable than any headset I've used. The padding is minimal and the band is made very narrow as a rounded tube making the pressure points very concentrated along the top of the head, very poor design choice. Most headphone bands are flat and wide to avoid these issues. I have to constantly use the app to switch back and forth from quality mode to stability mode for several different apps that will not play sound of on one mode or the other. This is a completely new issue I've never had on any headphones prior. There is a slew of issues with the useability of the app that I'm frankly uninterested in laying out here. All in all Sony apparently believes that it's decent out of the box equalizer settings and ANC is worth the abject torture it is to use these headphones that are somehow cutting edge and 30 years old in design. Pick a different headphone if you're in the market.
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony Headphones review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A comfortable fit, so smooth. The sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cheri,
Thanks for sharing your experience! We're glad to hear that you’re enjoying the WH1000XM5 Noise-Canceling Headphones and their amazing sound quality. Happy listening!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Comfort, Sound quality
Best On-Ear Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the Sony 1000X M3 and I’m really happy with it so far. Music sounds great and the headphones are still comfortable after two hours of consecutive use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pb482,
You made the right choice upgrading to the Sony WH1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
You need these
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two out your old lady's complaining with these noise blocking headphones , amazing quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rooster1776,
Thanks for sharing your feedback with us! It brings us great joy to hear that your new WH-1000XM5 are making such a difference at home. We’re glad we could help bring a little peace and quiet to your space while providing the high quality sound you were looking for!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
The best so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to BOSE 700, Sony GH-4 Comfortable for hours of wearing, sound quality is good but too flat, noice cancelling is great. Built quality is good as well. A few times had an issues with connection and n/c, was resolved by turning off/on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Great! We're glad that you are enjoying the features, battery life, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Top notch quality at a reasonable price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Strong noise canceling performance. Battery life is as advertised. There is really nothing bad to say about these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iostream, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Drummers get the XM4, audiophiles get the XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a drummer I've owned the XM3, XM4 and just bought the XM5. I had great hopes for these headphones but sadly they will be going back. While no noise cancelling headphones are perfect for drumming, the XM4s do an amazing job attenuating the overall level without introducing unwanted artifacts. The XM4s were only slightly better than the XM3s for drumming. So drummers will be really happy with either the 3 or 4. Unfortunately, the XM5 does not reduce the overall level as much and it introduces an annoying sibilance when playing the hi hats. I was hoping this was just a software issue but it's probably because of the extra mics, so I will keep my XM4 for another year. As for everyone else, these headphones sound amazing for listening to music! If you are are on the fence about buying expensive noise canceling headphones, you will not be disappointed! They represent an marked improvement in sound clarity over the previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Byto, Great! Thank you for sharing your feedback on the Sony WH-1000XM5. We're glad you like the amazing sound quality and industry-leading noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Worth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I have ever owned. They are totally worth the cost. They fit comfortably over my ears and don’t press in a way the other ones do, which caused ear pain and headaches.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickiD,
Thanks for the 5-star review! We're so glad to hear that you feel the WH-1000XM5 headphones are the best you've ever owned and that you find them so comfortable. The design of these headphones was a key focus, and it’s great to know that it's preventing the ear pain and headaches you experienced with other headphones. The newly developed "Soft fit leather" ear pads and a streamlined, noiseless design were specifically engineered to reduce pressure and fit snugly around the head, ensuring you can wear them comfortably all day long.
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Best BT headphones for the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones yet.tge sound can't be beat and they can be worn for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernie,
Thank you for the purchase! We're happy to hear that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality of sound and super comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, ArturA! Thanks for sharing your thoughts on the WH-1000XM5 headphones. We’re so glad you’re loving the amazing sound quality and comfy fit! Those are definitely standout features we hear a lot about. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Comfort
Solid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall super great. They're the most comfortable ones I tried in-store. They feel weird after a while but I'm also not used to headphones to begin with.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Ruthy!
We are thrilled to hear that you found the WH-1000XM5 to be the most comfortable ones you tried in-store! We designed them to be lightweight for exactly this reason.
We understand that it can take time to adjust to wearing any headphones for long periods, especially if you are not used to them. We hope that with continued use, they will feel completely comfortable.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
A proper upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as an upgrade from my Beats Solos. Love the sound quality. The noise canceling works great for me and I love there’s an ambient sound mode for when I need to pay attention to my surroundings. The headphones also have an app for complete customization and even includes customizing sound based on the way you wear them. Definitely recommend. My only very slight con is that they are sensitive to certain sounds and movements and I need to take a look at how to turn off the chimes because I prefer uninterrupted listening. Other than that, a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you're enjoying your new headphones, Leslie. We appreciate your input and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones - Great Musicality and Great NC!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these headphones for a few weeks now, and primarily bought them for the work environment. Later in the year, I will be transitioning to a noisy open cubicle floorplan, and that is why I bought this noise cancelling headphones. So far I am very impressed with the high quality musicality of the headphones, as well as the noise cancelling capabilities; my last corded NC headset was nowhere close to either in capabilities, but was fantastic at the time I bought them. This Sony headset has set the bar even higher! I now use them almost every workday, and some weekend days, just because they are so good. I highly recommend them to anyone, especially anyone using an Android phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelInNC. Great! We're are thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and comfort! Been using them for a while and have been nothing but amazed. The noise cancelling and audio quality are what I look forward to the most when putting them on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelE, Thank you for the great review! We're glad you like the excellent noise cancellation, incredible audio and comfortable fit of your Sony WH-1000XM5. It sounds like we hit the the mark with the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
I am beyond happy with these XM5’s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my Christmas present this year and prior to that I had read all the reviews. I watched multiple YouTube reviews and was convinced this was the pair of headphones I wanted. Oh my goodness! These Sony XM 5’s are replacing a five year set of Bose. I didn’t think it would be possible to say an upgrade over Bose would be this dramatic, but it is! The noise canceling is excellent, and when you download the app and use the 360 Reality Audio, the sound is truly amazing! If you’re in the market, stop into Best Buy and give these a listen. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gmc132psu,
Awesome! Thank you for the 5-star rating and we're glad to hear that you're happy with your new Sony TV. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the noise cancelling feature when travelling, also, it's comfortable for me, as cover all over the ear, easy sync with my mobile device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodolfo, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Bomb headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-canceling headphones I’ve ever owned. Worth every cent!! Super comfortable and lightweight. My apartment complex has been doing construction for months and when I wear these headphones I can’t hear anything, they are truly a life saver!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maya,
You made the right choice with the Sony WH1000XM5! We're glad that you like the comfort, weight, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing headphones, great alternantive to the XM6
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones, the sound quality is amazing an overall its a good pick espcially for those who want to buy a pair of headphoens but cant afford the XM6 at the moment. Only part I dont like is the power button, its too stiff and feels cheap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Simam,
Thank you for this honest review of the XM5 headphones.
We're thrilled to hear you find the sound quality amazing and that they are a great pick. We also appreciate your feedback regarding the power button and will share this with our design team for future consideration–we're always looking for ways to improve our products!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort, Sound quality
Great except for build quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort and sound are outstanding, truly amazing. I returned them because the arms slid too easily and I had to adjust them each time I put them on. Really disappointing for the price, but if you don’t mind this then definitely buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnS,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the comfort and sound quality of the headphones. It's unfortunate that the headset was returned. Your feedback about the design is greatly appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Bass, Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I love it the sound is very good and if your a person that loves bass in songs you can adjust it with the app with many different presets
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosefinaC, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin