Customer Ratings & Reviews

Hi Bestbae, Awesome! We're thrilled to hear that you like the audio quality. We appreciate your recommendation and thank you for choosing Sony. Erin

Hi TerrenceA,

We are thrilled to hear that you're enjoying the great sound and the industry-leading noise canceling of your WH-1000XM5 headphones! It’s wonderful to know they are performing well for you even in noisy environments.

Thanks for choosing Sony.

Best regards,

Eliab

Hi NateL While we're glad that you like the sound quality, noise cancelling, and weight/comfort, we are sorry to hear that they broke easily. This is definitely not the news we'd like to hear from you.

May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hello RobertM,

Thank you for choosing Sony!

We’re honored to hear that you find the sound quality of the WH-1000XM5 headphones impressive. We appreciate your understanding of the differences from previous models and are glad they continue to meet your audio preferences. Your insights help us as we strive to refine each product.

Best regards,
-Fred

HI user851610,

We are thrilled to hear that you are enjoying the WH-1000XM5 Headphones! It’s fantastic that you find them very good for use at the gym and that the noise canceling performance is "crazy good."

Thanks for choosing Sony.

Best regards, Eliab

Hi RosemaryC, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Dblock, Fabulous! We're extremely pleased to hear that you are enjoying the excellent sound quality, comfort, ability to connect to multiple devices, and the impressive noise cancellation of your WH-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo

Thank you for your fantastic review, Tyler!

We are so pleased to hear how much you love your WH-1000XM5 headphones. It’s wonderful that you find the sound quality great and that you're able to wear them comfortably for hours. We designed them to provide a premium listening experience with a lightweight, comfortable fit, and it's rewarding to know we got it right.

We also appreciate your honest comments about the cost. We aim to provide a premium listening experience with features like industry-leading noise canceling and exceptional sound quality, and we are glad to hear that you feel they are worth the investment.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Chris, Thank you for the positive review! We're glad you like the comfortable fit, good sound, and overall features of your Sony WH1000XM5.Thanks for choosing Sony! -Sam

Hi DanielF,

You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi RicardoTorres, Perfect! We're so thrilled to hear that you're enjoying the spectacular sound, incredible noise cancellation, and long battery life of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Strawberries,

We are really happy to hear that the noise cancelling feature of the Sony WH1000XM5 works so effectively for you, making your listening experience immersive. Thank you for choosing Sony!

Regards,
Dominick

Great choice KristenB! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hello ANAC,

Thank you for choosing Sony!

We're elated to hear that the WH1000XM5 headphones offer you both comfort and style, along with outstanding quality. We put great care into designing headphones that not only sound remarkable but also feel great to wear for long periods. Your appreciation motivates us to continue delivering products that enhance your everyday experience.

Best regards,
-Fred

Hi RickyF,

Thank you for the 5-star rating! We're glad to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!

-David

Hi Dustin,

We are pleased to learn that you are enjoying the excellent sound quality and the highly functional features of your WH-1000XM5 headphones! It is great to hear that the noise suppression is working effectively for you.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi GusR, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi AnaR,

We are extremely happy to hear that your WH-1000XM5 Wireless Noise-Canceling Headphones arrived so quickly, and thank you for taking the time to leave a 5-star review.

We're honored to hear that you consider them the best headphones you've ever purchased! This model is engineered to deliver industry-leading features, including: Exceptional Noise Cancellation, Impeccable Audio Quality and Supreme Comfort!

Thank you for choosing Sony for your listening experience!

Best regards,
Dominick

Hello Ramsay, We are glad to hear that you like the quality and sound of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent

Hi LucN,

We are beyond pleased to hear that the WH-1000XM5 has earned the title of the best headphones you’ve ever owned! Achieving the best noise cancellation you have ever experienced is exactly what we strive for with our Integrated Processor V1 and HD Noise Canceling Processor QN1.

By using eight microphones and our advanced Auto NC Optimizer, these headphones are designed to automatically adapt to your environment, whether you are in a noisy office or a crowded cabin. We are so happy to provide you with that perfect, quiet sanctuary for your music.

Thank you for choosing Sony.

Regards,
Dominick