Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
Review of my SONY XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a good product but I wish the noise canceling part of it was better. I don’t think I regret purchasing it because I love using it, however, I do feel like the reviews I read online were more honest about how much noise it cancels. For example, someone said that they weren’t able to hear a crying child who was sitting next to them. I think that’s false. I feel like what it would make the outside noise faint rather thank canceling it and in my personal opinion, they cancel noise better than the XM5 (which I know many reviewers would disagree with). I don’t know if you get what I’m saying. Connecting to my headphones isn’t the worst, but I do feel like downloading the app is a little unnecessary. Other than that, customer service at Best Buy was really good and helpful!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YasmineM, Thank you for sharing your feedback on the WH-1000XM5 headphones. It's great to hear that you enjoy using them and had a positive experience with Best Buy's customer service.
Regarding the noise-canceling feature, it's important to note that noise-canceling technology is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
As for the app, it is designed to enhance the user experience by providing additional customization options and features for the headphones. However, we understand that not everyone may find it necessary. Your feedback is valuable to us as we continuously strive to improve our products. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
My thoughts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I loved these headphones. They had great noise canceling quality but if you had it a little too high, the noise would spill through. Regardless, these headphones are worth the buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steph, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM5. Thank you so much for choosing Sony and for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has really great sound and I love the talk feature. Comfortable on the ears, could have more padding on the head band
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KakaM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Pricey but worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and so much lighter than the last model. Luckily I caught it on sale for $50 less. The ANC is great. Perfect for plane rides. Also comes with a premium color matching case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wokDONTrun, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic handle keeps breaking sometimes after a few weeks and sometines after a few months. Still great quality headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndreaA,
It is truly wonderful to know that you still value the quality of your WH-1000XM5 headphones, though we are concerned to hear about the issues you've experienced with the headband.
Please know that this is certainly not the experience or the level of build quality we expect for our products. We take your feedback seriously, and we will be sharing your comments directly with our product team to ensure we continue to improve our designs.
Thank you for trusting Sony with your audio experience, and we appreciate you bringing this to our attention.
Regards,
Dominick
- Pros mentioned:Sound quality
major major major major GO
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended by YouTuber Flossy Carter as his his new #1 over the ear Bluetooth headphones, these have “God-tier” ANC and are packed with features no other headphone can match including AirPods Max. Not cheap but well worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jac45,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the amazing features of the headphones including the industry-leading noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new design of the xm5s they are super comfortable i find them even more comfortable than the xm4s which is saying alot, abother thing i find they really imrpoved on is the multi point connectivity the xm4s where good with multipoint but the xm5s are amazing with multipoint connectivity between my computer and my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, We truly appreciate you taking the time to share this wonderful feedback! Good to know you love the new elegant and lightweight design, comfortable fit, improved multipoint connectivity, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited to long to get my hands on these headphones! Great quality and sound! Pricey but worth if you can get! Awesome for travel or daily things!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Og34,
Very nice! We're glad to hear that you like the quality and sound of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are amazing. They have really great noise cancelling and you can always change it to ambient mode when you want to hear your surroundings. They’re perfect for at home use and outdoor use as well. I love the touch control on the side of the headphones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelM, Thanks for sharing your experience. We are thrilled to hear that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, design,finish,digestible sound. Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whyce, We're happy to hear that you like the quality, sound, and design of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Buy the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones specially the vacuum system is making it special because it’s really quiet so you can’t hear any noise. I love it. Good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple, We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is great! I can actually hear things alot better with the Headphones on than with them off. Things outside when the music is not playing. I love these headphones. Its my second time buying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior, Great! We're glad that you are enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a comfortable pair of headphones for daily use and these fully filled my satisfaction since they are really lightweight and adapts well to my ears since they are expandable. Fully recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonS,
Awesome! We're delighted to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Nice to know you are enjoying comfortable fit, lightweight, and features of the unit. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Grear, till they will break!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, till they break a few months in. Pay for the GS warranty, you will need it. Sony needs to hire me to real world test these. Im on my 6th pair in 2.5 years. Oh, the 5s sound much better than the new 6s, just fyi. Buy the cheaper pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieM,
It is great to hear that you prefer the sound quality of the WH-1000XM5. We appreciate you sharing your long-term experience and your feedback regarding the durability of our headphones, as user insights are incredibly valuable to us.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Great audio, but quite hot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but headphones are very warm on head and can tend to make you sweat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marquette,
Thank you for sharing your thoughts on the Sony WH1000XM5 headphones. We're glad to hear you enjoy the sound quality, but we're sorry for any discomfort caused by warmth during extended use. You may find taking short breaks or adjusting the fit can help in warmer environments. The WH1000XM5 features soft, lightweight materials to provide a snug listen, though everyone's experience with comfort can vary.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Sound quality
Review on
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really nice quality sound. They feel expensive and good quality.Sony is very reliable so I highly recommend them !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alondra, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Headphones of 2024
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features with these headphones! Love the fact you can connect to two devices at once and the headphones recognize if you are sitting still vs commuting and adjust your noise cancellation preferences accordingly.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Brendan! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life
I worked hard and it payed off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them I use them all the time and the battery is amazing I’m so happy that I got all the money and hard work payed off being a fresh graduate it took a lot of work to get these and I’m happy they are mine now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BellaS, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome, With Room for Improvement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Only complaint is that the EQ is kinda meh, and it needs some tuning to dial it in. It’s a shame the EQ settings don’t work when connected to anything other than a phone with the Sony Headphones app. Other than that, they’re an awesome pair of headphones, but maybe not with the upgrade if you’re already on the XM4s, or even XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Awesome! We're glad that you like the sound quality We'll take note of your feedback regarding the EQ. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
So good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so good. I love to wear these at work and I can’t hear anything. The sound cancelling is so good and the side touch feature is so nice. I bought this for my boyfriend and should’ve gotten two for myself!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaigeY, Thank you for sharing your wonderful experience with your Sony WH1000XM5! We're glad to hear that you love the top-notch noise canceling, responsive and intuitive touch controls, and overall performance of these headphones. Thanks for choosing Sony! -Sam