Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Step down from XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had XM headphones since XM3. I work as a programmer and use these headphones at least 5hrs+ per week day. After work, I head over to gym for another hour of usage. I have been using these headphones for a month. I've always appreciated good and clean noise but noise cancelling is my top priority I am comparing this to my XM4s which I've had prior to these and used it in exact same conditions and usage for more than a year. Noise cancelling is not good at all on these headphones. I can hear my colleagues more almost clearly. I had to double check the settings multiple times so far to make sure noise cancelling is actually on. When I go to the bathroom at work and turn on the vent, you can clearly hear the difference in the amount of vent noise that gets in. When I have my head down, its loud, when I am washing my hands, its not as loud. It is a small one person bathroom so its not the distance. It is all this AI crap that they use now and the AI is trying to decide how much it is supposed to let in or out. XM4s would just keep everything out and that was that. This is super annoying that the amount of noise cancellation just keeps changing when you move 2ft... As I am just writing this, I just head my colleague move his mouse, while these are on my head... Not a keyboard click, but he just lifted his mouse and put it back down... 15ft away from me... wow ... total crap at this price point if you ask me. Noise cancelling seems to equal to how well the pads are covering your ears added with whatever you are playing and to me that is not noise cancelling... This whole using AI to adjust noise cancelling idea is a total bust. They should have improved what was on XM4s not re-write what was working. Enough about the noise cancelling, or the lack there of, let's talk about battery. It is also not superior to XM4s. At the end of a work day, XM4s would have more than %50 easy, these go down to %30 and when it is time to go to the gym, after 15 minutes or so, they are down at %20... Comfort You can clearly see in the pics that the XM4s have more padding. These cover around my ear more but they are more pushy kind of squeezing it Mobility As others stated, these don't fold. It has a bigger footprint. Loose point there too Conclusion These are not an upgrade to XM4s. There is a slight improvement on the sound I will give you that XM5s but it is not worth it since XM4s are already an amazing sounding pair. I will most likely going to return these and get XM4s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shaggy, while we're glad that you like the sound quality of the XM5, we regret that the noise canceling function, comfort, and design did not meet your expectation. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
These lightweight headphones are beautifully finished in newly developed soft-fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You can also slide the left and right slider to adjust the length of the headband for comfortable listening experience.
If the effect of the noise canceling is not sufficient, please check the following:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very good. Easy to set up, and the sound quality is excellent. The noise-cancelling feature really works, which does sometimes annoy the people around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PBGa,
Great! Thank you for purchasing our WH1000XM5 and for sharing your feedback. We're glad that you easily setup your new headphone and it's nice to know that you are pleased with the sound quality as well as the noise canceling capability of our XM5. Thank you for choosing Sony! Enjoy!- Marco
- Pros mentioned:Sound quality
Amazing purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. I use these when I go to the gym and the noise canceling is second to none. Very convenient features as well such as a single tap to stop the music when someone is speaking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordiO, Awesome! We're glad that you like the audio quality, noise canceling function and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect for everyday headphone users
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using sony headphones for as long as I can remember and when my last pair were getting worn and losing their quality, I picked these up without even a second thought because sony as mastered the headphone game
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, KodyF! It brings us great joy to hear about your long-standing loyalty to our headphones.
Your trust in our brand is the highest compliment we could receive, and it's a testament to our commitment to mastering the headphone game. We designed the WH-1000XM5 to build upon the legacy of our previous models, delivering our best noise cancelling and exceptional sound quality yet. It's truly rewarding to know that you picked them up without a second thought, and we're confident they will provide you with a premium listening experience for years to come.
Thanks again for your continued support and for being such a valued Sony customer!
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Battery life
Big fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan have had the xm3 and the xm4, xm5 is best one yet. Use for 10-12 hours a day. Makes multiple devices much easier!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephS, Awesome! We're glad to hear from a loyal Sony customer such as yourself. And good to know you're enjoying the excellent battery life and multipoint connection feature of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones for at home and at gym. I’ve had it for 2 years work well still.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!! SONY never disappoint me. Highly recommended for music lovers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Crist20,
Thank you for choosing Sony!
We’re elated to hear that the WH-1000XM5 headphones continue to impress you and serve as a top choice for music lovers. Your trust in Sony and your recommendation inspire us to keep delivering exceptional audio experiences that resonate deeply with our community.
Best regards,
-Fred
- Pros mentioned:Battery life
Great quality Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones!!! The noise canceling on these is awesome and they also look very aesthetic. I can go weeks without having to recharge these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaS, Awesome! We're thrilled to hear that you are enjoying the noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Wife says they are amazing but ugly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a lot of time researching which ones to go with almost picked the Bose really glad went with these. Sound is amazing, the noise cancelling works perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nobodyspecial, thanks for your output. We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband to replace some older Sony headphones he has. He absolutely loves them and the quality of the sound is amazing and noise canceling feature is awesome it is nice to have the ability to adjust the amount of sound cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charirty, Awesome! We're happy to hear that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Very comfortable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised how comfortable this headphones are. I recommend them if you have some sensory sensitivity or want light and comfy headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kvar, Great! We're thrilled to hear that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Cant tell the vacuum is running
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously, my mom scared me one day because i didnt hear her vaccuming. These things work so well and are perfect for me while working from home. If youre willing to spend the money to get them they are WELL worth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJA1ejo, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. Connection always perfect, sounds incredible. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi capo, Thank you for the 5-star rating! We're pleased to hear you like the great Bluetooth connectivity and incredible sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones for the $$
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to spend alot more for the next level model but these work well for reading and listening to music to drown out the background noise from family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DB902,
Thank you for the 5-star rating! We're happy to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Nice to know you are enjoying the amazing sound quality, noise canceling features and overall performance of the unit. Thanks for choosing Sony! - Kris
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.M5 are top-of-the-line my son loves them and he can’t take them off his head he almost sleeps in them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review!
We love hearing that your son is enjoying his new WH-1000XM5 headphones so much—though we might recommend taking them off just long enough to charge! It’s a huge compliment to our design team that he finds them comfortable enough to wear all day (and almost all night).
Thank you for choosing Sony for such a great gift! :D
Best regards, Gus, Sony Social Media Team
Great product!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Sony XM4s, Boses, etc. Bose has released a competive model. It costs $100 more and have been able to compare in store it depends on concern with sound or noice cancellation. Best buy had this model and sell for $299 and even looked for a price without me asking. The manager, Keith, is really a super person. He told mechechas been at Best Buy for 17 years. I haveckbown him for 12 years, since day I moved back to Gainesville Store. I check online, but purchased most of items at this store I was cocerned with both. My opinion this model is better than the new Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Great buy, DarrelS! We're pleased to hear that you are satisfied with your purchase. We also appreciate you taking the time sharing us your wonderful shopping experience. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones i own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t remember who helped me but she was super helpful and I originally was gonna get the AirPods max but they werent as comfy and didnt sound as good as the sonys
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler , Great! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Noise cancelling headphones review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I made, it really cancel all the outside noise , and is so comfortable that I can sleep with them on .
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, MatiasC! Thanks for purchasing our WH-1000XM5 and we are happy that you are satisfied with your purchase and performance of these headphones. Glad to know you appreciate the excellent noise cancellation and exceptional comfort these headphones deliver. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Comfort
Repeat customer satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well. Great noise reduction. Very comfortable. This is my second pair. I misplaced my other set in an airport and they got taken, so I bought these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpikeDDS, Sorry to hear about what happened to your first pair. It's good to hear that you like your new WH1000XM5 wireless noise canceling headphones and that you are satisfied with them. Your continued support means so much to us. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever had, they are definitely worth the money. They do slip off my head somtimes but I feel that's a me thing cause my head is small other than that the sound is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SummerR, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin