Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Extraordinary sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound unlike many. The price is premium and so is the product. If you're looking for extraordinary sound quality, this will satisfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julio, Thank you for the 5-star rating! We're thrilled that you like the exceptional sound and premium quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent audio sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound quality the app helps you get the most sound out of it. I don’t think I’ve ever heard such a pleasant sound out of headphones,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rayo, Amazing! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Too close to call…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, but just a tad bit less excellent than the AirPods Max. It’s too close to call thought and you can’t go wrong with these. A little less base, but better sound overall and top notch noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENGRIM4, Great! We're glad that you love the sound quality and noise canceling fucntion of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise-canceling! Fit comfortably over your ears, especially with earrings. Great sound quality and easy to connect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustineB, This is great to hear! We're also glad that these headphones fit comfortably and you're enjoying the sound and ease of connection. Thank you so much for choosing Sony. Erin
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really great and help block out the noise around
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, RaeT!
We are so happy to hear that your WH-1000XM5 headphones are doing a great job of blocking out the world around you! With two processors controlling eight microphones, we designed these to provide our best noise canceling yet, especially for high-frequency sounds. It’s wonderful to know they are helping you find some peace and quiet!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
No buzz
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head phones I have ever purchased. Normally would hear a buzzing in my headphones with noise cancellation but these are super quiet and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaquelO, Excellent choice! We're glad that you're enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones great for daily and gum use.Sound us great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueM, We're thrilled to hear that you are enjoying using these headphones daily. Thank you for choosing SONY. Erin
Great Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The touch features are really cool, and the controls are smooth.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MariaC,
That's great to hear! We are thrilled you love your WH-1000XM5 headphones and are enjoying the cool and smooth experience of the touch controls. We designed them for an intuitive and premium listening experience!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Love the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricH, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
GREAT 3 mics for calls
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound Quality, Best Noise Canceling out there, BETTER than any other brand. Bose. Etc. I use it everyday. You must have this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAIBIL, We are thrilled to hear that you like the sound quality of your new Sony WH1000XM5 headphones and they have the best noise canceling feature for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
Good headset, audio excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset sits nicely, snug around the ear, has noise canceling toggle, weird issue with one side has a static sound, but goes away
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jon1313, Great! We're very happy to hear that you are enjoying your new headphones. Your 5-star rating is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Incredible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity and soundstage are exceptional, the anc is noticeable as soon as you put them on, ive always used earbuds, i cant believe what ive been missing out on with these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattyIce16, Good to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Comfortable and stylish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like how comfortable they are and how you can tap the side of them to control things like sound and you can skip or go back on songs. They also look very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maxk, We are glad that you like your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
I'm happy with my headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good: great for music, phone calls. I love the feature to minimize the sound. Cons: Not great for workouts which is one reason for my purchase. The sound is great but the material that covers the ear gets clammy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and sound settings of the headphones. Your feedback about design and fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
- Pros mentioned:Sound quality
Better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are unbelievably good. I am shocked. I was going to get the apple air pods iPods. I don't know the big ones but these are much better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
They're great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work really well, good connectivity & sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorothyW! We're thrilled to hear that you're enjoying your WH-1000XM5. It's wonderful to know that you're impressed with its outstanding sound quality, exceptional Bluetooth connectivity, and overall performance. Thank you for the perfect five-star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, worth most of the money! Enjoy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shifter,
Thank you so much for sharing your positive feedback about the WH-1000XM5 headphones! We’re thrilled to hear that you’re enjoying the amazing sound quality they provide.
Thanks for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Sound quality
Life Changing lol
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing on top of the features. Coming from not owning wireless headphones and only owning wireless earbuds, this headset is a game changer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newton, The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Noise Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing! And its very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter, Thank you for the fantastic review! We're glad you like the amazing noise canceling feature and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Sounds great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First over the ear headphones in awhile. My boyfriend has the earbuds, so figured I’d try the over ear ones. I bought this specifically for flights. I have sensitive ears & so pressure changes are really painful. I have to wear something to help adjust the pressure, so it also blocks alot of noise. These headphones have enough space so it's not smushing my ears. The sound cancellation is amazing. There is an equalizer app & such that you have to separately download. I debated between these, airpods max, & beats for awhile & I'm so glad I went with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. If you feel like the sound quality is lacking, you may use our Sony Headphones Connect app to adjust the sound quality to your liking! For reference, please check our related article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844 Thank you for choosing Sony! -Carl