Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Solid for office and travel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelling are both great. Very clear and crisp, I do wish they were collapsing like the previous generations but not a huge issue. The only con are the "touch" controls as they can be a struggle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioH, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-1000xm5/software/00278246. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Not thrilled
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not thrilled with these The sound is good but they are so frustrating they constantly shut off randomly the button to turn them back on this is not convenient . Overall they are rather uncomfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BRIGG,
Thank you for considering Sony products.
We're pleased to hear that you're enjoying the sound quality. However, we sincerely apologize for the inconvenience caused by the WH-1000XM5 headphones shutting off unexpectedly, as well as any discomfort you've experienced.
To address this issue, we recommend disabling the Automatic Power Off setting. You can do this by using the Sony | Sound Connect app. Simply navigate to the My Device tab, select Device Settings, then System, and finally, choose the option for Automatic Power Off to select "Do not turn off."
For more detailed instructions, please visit: https://www.sony.com/electronics/support/articles/00278419?utm_source=glean.
Additionally, please ensure that your headphones are updated to Firmware Version 2.4.1.
To check your current version, please refer to the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246.
We recommend checking the article "How to Wear Headband Headphones Correctly" to enhance your comfort and prevent any discomfort you may have encountered: https://www.sony.com/electronics/support/articles/00282845.
If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Really good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good really good sound and eveything else I would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeM, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony wh1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this Sony head phone. I like when someone talking to me and I can put my right hand over the head piece to lower the voice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickokas, Excellent! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Electronics
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jordan was very knowledgeable about the product and answered all of my questions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura,
That's great to hear! We're thrilled you had a positive experience and that Jordan was so knowledgeable about the WH-1000XM5 headphones. Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Sound quality
Life Changing lol
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing on top of the features. Coming from not owning wireless headphones and only owning wireless earbuds, this headset is a game changer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newton, The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are soundproof and have perfect audio I feel like this was the best headphones that I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikaR thank you for the kind words and we’re glad you like the product! Thank you for choosing Sony! Regards, Erin
overall 8/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The function "Ambient Sound Mode" is found on the app, which can be controlled through linear slider. I choose to keep it on a middle level because it allows me to hear a bit of my surroundings. i find this most helpful since noise canceling can often trigger my vertigo. I keep the "focus on voice" option on, it creates an amplifying speaker effect on the voices. From an aesthetic viewpoint, I like their clean leather feel, plush sit, but find that they stain/scratch easily. The case it comes in isn't sturdy, so I would be convenient to buy a separate case to protect them. Additionally, these headphones do not come with the USB-C Power Adapter. I will continue to see how I feel about these headphones over the next few months. This review is after having them for 1 month.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsabelS, Thank you for your honest review! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Insanely clear sound!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are flat out awesome! I am amazed at how clear everything is and how well it cuts down on the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick27, Thank you for the great review! We're pleased to hear that you're impressed with the sound clarity and top notch noise cancelling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best sound peroid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has been the top dog when it comes to over-ear headphone these past few years and this is no exception. Cant go wrong!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerD, Amazing! We're thrilled to hear that you like the sound quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy them to flights but end using also for work or hear music, the noise cancellation is pretty good and sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToniD,
Thank you for the purchase! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best headphones ever.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones!! 10/10 quality of music and everything you hear from this device is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mesfer,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Woooo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphones they’re great and for the price compared to other headphone , idk maybe a fruit, they’re way better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewO, This is great! We're pleased to hear that you love these headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
The best ive ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time having noice cancellation headphones and I absolutely love them. For the price, they are great quality based on the material and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RRilla,
Awesome! We appreciate the 5-star rating and we're glad to hear that you love the noise canceling and quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I super love it!!! Ive used on our last trip to Canada and whenever we have to travel out-of-state… Its so clear and im amaze how quiet it can be…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanJhay12,
Thank you for the purchase and we're glad to hear that you love the clear sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Incredible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity and soundstage are exceptional, the anc is noticeable as soon as you put them on, ive always used earbuds, i cant believe what ive been missing out on with these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattyIce16, Good to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headset!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset! I absolutely love them! I use them often!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, EdwinG!
We are absolutely thrilled to hear that you think the WH-1000XM5 headset is amazing and that you are using them often! It's incredibly rewarding to know that this premium listening experience is such a valued part of your day.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Get this headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great headphones. I waited to write this review for sometime because I had to make sure and I have to say best purchase ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PriscillaA, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality paired with any device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Noise Cancellation, connects to two devices simultaneously. Sound is perfect on TVs, phones, and PCs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattB, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
I wish I could keep it, but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic noise canceling headset with a fatal flaw. For my use case, which is plane travel, the lack of foldability and the HUGE rigid case makes it impossible to keep. Even though it is the best NC.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OliverUWS, we glad that you like the noise canceling function. We appreciate all of your feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin