Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Great battery.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me nearly an entire journey from Florida, London, up to Manchester. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganM, Excellent! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones Works so good Love the song quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethA,
Thank you for the 5-star rating! We're glad to hear that you love the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are some of the best headphones I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Thomas,
That's nice! Thanks for considering WH1000XM5 one of your best headphones. We're truly happy and thank you for choosing Sony! - Marco
Don't Recommend - Poor QC and Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality control on this is abysmal. Within a few months of owning, they snapped at the hinges. I can not longer wear them, as the headphone just dangles off when I try to put them on. I took very good care of them, didn't work out in them, and only ever transported the headphones in their provided case. Look online, and you will see that snapping at the hinge is a common problem. Despite only owning them for a few months, and the fact that they snapped out of the blue while I was wearing them, Sony refused to help. They claimed their warranty doesn't cover "accidental or physical damage". This is a known problem, and I am so disappointed with how Sony handled this. I am now out several hundred dollars. I wouldn't recommend this product until they get their QC under control (or at least until their warranty actually covers anything...).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LinnaeJ, We are sorry to hear that the hinge broke. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number :
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Craig
- Pros mentioned:Comfort
The best headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this headphones to sleep. They are comfortable and give me the noise cancelling i need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freddy, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is one of the best sounding headphones that you've owned. Good to know your purchase went well and you're enjoying the exceptional comfort and superb features of our industry-leading, Noise Canceling headphones WH-1000XM5. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Sony XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. No issues with headphones so far after 2 months of daily use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelP, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Nice one
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, good sound, but I personally had a problem - after 1-2 hours of use my ears start to hurt from the pressure of the headphones themselves. Maybe it's just not my headphone format
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, BohdanZ,
Thanks for the review! We appreciate the comments towards the design, we can definitely take it in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.
Thanks for choosing Sony. Have a nice day!
-DIegoV
- Pros mentioned:Sound quality
So far great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them for about month now. I used them in the gym couple times so far better then sony that goes in your ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhipps29, we're glad you like our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, very comfortable and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PriyankaG, Awesome! We're pleased to hear that you like the headphones, comfortable and ease of use. Thank you for choosing Sony. Erin
Best anc headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does live up to the hype, but sometimes the auto features on the device is a bit off like it switches to anc and ambient by itself without me doing anything. Maybe its a settings problem but overall if you tune its eq, youll get the best headphones ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rctzy, Great! We're glad that you are enjoying your WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great set of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! They connect to all my devices super fast and the noise cancelation is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, Awesome! We're glad that you like the sound quality, noise canceling function, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Thumbs up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, good noise canceling, excellent ear feel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylarS, We're pleased to hear that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
Poorly designed noise cancelling feature
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have an automatically adjusting active noise cancelling. Basically, depending on the environment, how you move your head, or how you are wearing these headphones, you will HEAR the noise cancelling change completely. You will randomly hear it become less strong or more strong, etc… it does this seemingly at random. This is extremely annoying and this feature cannot be turned off, it ruins these headphones for me personally.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lucas,
We are very sorry to hear about your frustration with the noise-canceling performance of your WH-1000XM5 headphones. What you are describing sounds like the Adaptive Sound Control or Speak-to-Chat features, which can be adjusted or disabled.
We recommend opening the "Sony | Headphones Connect" app and turning off Adaptive Sound Control on the Status tab. Additionally, please ensure Speak-to-Chat is disabled in the Sound tab, as this can also cause the audio to shift when it detects movement or speech. While the Auto NC Optimizer adjusts to your environment, disabling these specific settings usually provides the consistent experience you are looking for.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best Headphones I’ve Ever Bought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to get the Apple headphones, but these are cheaper and sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, You've made a fantastic choice! We're very happy to hear you like the amazing sound this unit delivers. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
great
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] good for comfortable very comparable to the airpod max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jake, We're delighted to hear that you like that these headphones are comfortable. Thank you for your output and for choosing Sony. Erin
Top notch design and music experience
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good design and color. Listening experience stands too compared to many similar products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kamatham,
Wow! We are very delighted to hear your satisfaction with the design, color and sound quality of our Sony WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
must have better than apple
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.highly recommended product for daily use if you are music lover must have product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PauloleeC, That's great! We are glad that you like your Sony WH1000XM5 wireless noise canceling headphones. You chose the best brand this time. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Comfort
I’m converted!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing features, very comfortable, and very clean looking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnathonP, We're glad that you like the features, comfortable, and clean looking! We appreciate your feedback and thank you for choosing Sony. Erin
Amazing headset!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset! I absolutely love them! I use them often!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, EdwinG!
We are absolutely thrilled to hear that you think the WH-1000XM5 headset is amazing and that you are using them often! It's incredibly rewarding to know that this premium listening experience is such a valued part of your day.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling is amazing, the sound. The only thing that I didn't like (if you use it for more than 1 hour) is that if hurts on the top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaO, We are sorry to hear about your concern. For more comfortable listening experience, please make sure to adjust the slider of your headphones to a length where the headband touches the top of your head and adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Refer to this link on how to wear your headphones correctly: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. Despite your concern, it's nice to know that you still like them, especially the noise canceling feature. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. Thank you for choosing Sony! Vincent