Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Great :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is a little bit high but noise canceling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duvancho303, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Go for it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took some getting used to it and fiddling with the settings to get it exactly how I like it, you really do need to download the app for the best results. I wasn't sure about them at first but now I love them and am extremely happy I purchased them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones, xm4s are probably better for casu
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are FANTASTIC quality, don't get me wrong, but for my needs (basic nc for casual listening) I would probably have been better off with the cheaper xm4s. Definitely try on multiple sony headphones before you make a decision
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaA, Thank you so much for such an amazing review, and we are so pleased to hear you like your new WH-1000XM5! Your feedback is extremely important to us and is very much appreciated. Both models offer amazing value, you can't go wrong with these headphones. Thank you for your purchase and for choosing Sony! -Jess
look of them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love the headphones honestly but the look of them on my head really made me feel like i had 4th grade computer lab headphones on so i guess i really only had a problem w the aesthetics of it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JzSm, thanks for choosing and purchasing our product. We're glad you love your new headphones. We appreciate your feedback regarding the design of it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony WH 1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without question the best head phones for the money bar none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatService, Great choice! We're glad that you are enjoying you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound at a high price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great, especially the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, We're thrilled to hear that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound feels cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt like the plastic feel compared to the metallic feel of the airpods pro max. Sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimbo, thanks for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the sound quality of the WH1000XM5. We understand your feedback regarding the built of your SONY unit. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Thanks for choosing Sony. ~Earl
The best noise cancellation headphones period.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best noise cancellation headphones in the market. They are really very robust too. I have an issue of insomnia and have to sleep with these on and surprisingly they are very solid yet flexible.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, ShaneG! We're glad that you found the perfect headphones that suit your needs. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
What you expect from Sony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade over XM2 - lighter and more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DRR10,
Very nice upgrade! We're glad you like the lightweight and comfortable design of the WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Legit headphones. Spend the extra money and get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigmutz, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for music or studying. Great customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaB,
It's excellent to hear that your WH-1000XM5 headphones are perfect for both music and studying! We're also very happy to know you had a great experience with our customer service. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
The third gen were better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to upgrade from my third gen headphones but the noise canceling was worse on these pair. The earcups were a bit smaller as well which made it less comfortable. The audio was about the same though which is still excellent for listening to music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zgornitzky, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the noise canceling feature and comfort of our product. If the effect of noise canceling is not sufficient, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
You can also check this link when wearing the unit:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=comfort
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
Excellent sound cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My spouse loves it. Hopefully the headphones can stay intact this time. I had purchased the M3 in 2017 and the headband had major issues that Sony did not care to acknowledge. One can only hope they have grown to realize that customers are not intentionally breaking their headbands. This is why I support Bestbuy's electronic warranties.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Great! We're pleased to hear that you are enjoying the sound sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones , it’s one of my daily essentials to be able to relax and wind down. Purchasing them was just as nice , Best Buy helped me check out in Less than 10 min.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelM, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Overall Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Bought them for my son in law and he loves them. He uses them when he goes to the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christine,
Thank you so much for your kind review! We're happy to hear that your son-in-law is loving his WH-1000XM5 headphones, especially for his gym sessions. We hope he continues to enjoy the amazing sound quality!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good and worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toemas, we're glad you like our industry-leading noise canceling headphones. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you so much for choosing Sony! ~Earl
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, modern and the noise cancellation is outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sokh88, Awesome! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Intuitive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy on the ears. Better than ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonsears, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, perfect for workouts and travel. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. AlM1,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! It's really great to hear how their comfortable and sleek design are meeting your needs!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Great step up for Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved in sound, anc, ambient sound, and call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Surfacepro7 We're happy to hear that you like the features, sound and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin