Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
I would buy them again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have these and prefer them to my wife's Bose. Both are excellent but I prefer the way these fold up into a thinner case. They are easier to pack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulS, Awesome! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. GOOD QUALITY ALWAYS.Will not be sorry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Splaed4, Awesome! We're glad that you love the overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Review of Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and the people are very friendly with the customers
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnnyP, thank you for sharing your experience. We are very glad to hear you're now enjoying your WH1000XM5! Thank you for choosing Sony! Sincerely, -Jenn.
- Pros mentioned:Comfort, Sound quality
Sleek looking headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, sleek looking, comfortable and beautiful sound on music and phone. Fingertip controls take some getting used to. Purchased for use in the gym, not tried yet but looks tight and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominiqueS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling headphone in the market. Súper recomendable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Exlelent,
Thank you for an amazing review and recommendation! We're glad to hear you are enjoying your new XM5 headphones especially the noise canceling features. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Great headphones. Broken case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones themselves are wonderful! However, the zipper on the case broke within the first few hours of use. The case is now unusable which is a shame because it is a nice looking case. I contacted Sony for a replacement and they said it was a known issue but still could not send a replacement. Great headphones, know you will most likely need to get a third party case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Powoc52, While we are glad to hear that you are happy with the overall performance of your WH-1000XM5 headphones, we are sorry to hear that you are experiencing issues with the case. May we know the case ID for this for us to check on your request?
If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Great Sounding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did it again. The headphones are better than last generations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hifi, Amazing! We're pleased to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Overall well performer.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more comfortable that my previous version of these headphones. I think overall a very good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianC, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product, use it everyday. Easy to connect and love the features on it
I would recommend this to a friend- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great. ESP for flying. I love that I can adjust the EQ for diff types of listening
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaLL, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound at a high price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great, especially the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, We're thrilled to hear that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend! Noise canceling is superior to any other
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyHeadphoneRating, We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear! -Carl
- Pros mentioned:Comfort
What you expect from Sony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade over XM2 - lighter and more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DRR10,
Very nice upgrade! We're glad you like the lightweight and comfortable design of the WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony WH 1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without question the best head phones for the money bar none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatService, Great choice! We're glad that you are enjoying you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sounding headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I think $400 is too much, this headset is worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarackLincoln,
That's nice! Definitely worth every penny! Thank you for purchasing our Sony WH1000XM5. We are truly delighted to hear that you are very happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
SONY WMX1005
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone purchase in a while !! Would recommend as a kid tier option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, ScottR
We are delighted to hear that you are enjoying the headphones! Sony strives to deliver the best quality products, so every comment really matters to us. Do not forget to download the Sony Sound Connect App to enhance the experience!. Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Legit headphones. Spend the extra money and get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigmutz, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The third gen were better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to upgrade from my third gen headphones but the noise canceling was worse on these pair. The earcups were a bit smaller as well which made it less comfortable. The audio was about the same though which is still excellent for listening to music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zgornitzky, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the noise canceling feature and comfort of our product. If the effect of noise canceling is not sufficient, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
You can also check this link when wearing the unit:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=comfort
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
Excellent sound cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My spouse loves it. Hopefully the headphones can stay intact this time. I had purchased the M3 in 2017 and the headband had major issues that Sony did not care to acknowledge. One can only hope they have grown to realize that customers are not intentionally breaking their headbands. This is why I support Bestbuy's electronic warranties.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Great! We're pleased to hear that you are enjoying the sound sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still one of the best head phones to get for the gym or walking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicoD,
Thanks for the 5-star rating! We highly appreciate you taking the time to share your experience with the WH1000XM5. Their great fit and excellent sound quality make the perfect for all environments. We hope you have amazing moments with them.
Thanks for choosing Sony.
-Aldair