Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
buy at your own risk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones that I’d love to give 5 stars for but I can’t. These headphones stopped connecting to my phone 6 months into owning them. They would disconnect and reconnect often. But now almost a year later, these won’t connect to anything. I’ve tried my laptop, friends’ phones, my pc etc. I have reset them continuously but nothing works. If they had no bluetooth issues these headphones would be 10/10.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jvcks, we regret to hear that the headphones stopped connecting to your phone. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and make this a better experience.
We also appreciate trying to troubleshoot the problem and performing a reset. In addition, we also recommend ensuring that the latest firmware is installed with version 2.1.0. Kindly launch the Headphones Connect App to check and verify the firmware.
If the headset does not operate correctly even after resetting, initialize the headset. To initialize,
Turn off the headset.
Press and hold button and the NC/AMB button for about 7 seconds.
When the initializing is complete, the indicator (blue) flashes 4 times .
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
What? I really cant hear you!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling I’ve ever experienced. I had conference calls in Starbucks and no one heard the espresso noises or cool indie music in the background!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Amazing! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I’d buy these again… and again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to mow grass with. To walk with. The music is really good for blue tooth. The signal is solid. I’m new to noise canceling, so it’s amazing for me to have the lawn mower fade into Bolivia ( ok,oblivion),and these cans do a phenomenal job at reducing ambient noise. I love these headphones. I tried the Apple, but it was a tad too heavy, so I replaced them with this Sony. Convenient swipes control music selection and volume without having to handle the iPod touch that I’m using with Apple Music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ynot, Excellent! we're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones but bulker case
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The headphones are pretty good but I used them on a 3 hour flight and you would imagine that you could wear them for long periods at a time but the stick of a headrest causes an ache on the head over the certain amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iann,
Thank you for the review and we're glad to hear that you like the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Back in my day, whenever I got 3rd party headphones, they were always Sony. For the past 10 years I went with LG, because they were the only ones that had a good/ practical headphones. Out of 4, 3 are still working! I got the black one on 4/18/22, 2 weeks later I had to change them because they were loosing connection. The second black ones today 5/11/23 , I had to return them because the touch pad wasn't responding anymore unless I restart the headset. So today I got the blue one, hopefully they'll last more than 2 weeks... plus a question: did the people at Sony who were testing these, never looked up while having this headphones on their heads? Because they're really falling off, if you look up and forget you have them on your head...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian, We are sorry to hear about the issues you've experience. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We also hope that the replacement will give you a great experience this time. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-canceling works wonders! The touch is pretty sensitive, otherwise great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoL, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Tune Out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. You can tune everyone and everything out. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LashandaR,
Thank you for the 5-star rating! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!
-David
The best.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have had. It’s been two years and I cannot imagine having any other headphones. I hated the AirPod Pros.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelPer, Great! We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product just not good if your sweating a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelG,
Thanks for posting your review!
We acknowledge your observation regarding their performance during periods of significant perspiration. The WH-1000XM5 headphones are designed for exceptional noise cancellation and high-fidelity audio in a wide range of listening environments, and while they offer comfortable wear, they are not specifically rated for extensive sweat or water resistance.
For activities involving heavy sweating, we recommend exploring our headphones designed with a higher degree of water and sweat resistance to ensure optimal durability and performance.
We wish you to continue enjoying your XM5 headphones and discover the exceptional sound quality and immersive listening experience they can offer.
Thanks for choosing Sony!
Sincerely,
Jenn.
Way Better than the Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no way you can go wrong with this as a travel device. The XM4s might be able to fold but these premium headphones paired with an android or iphone do much more to separate itself from the pack. Cheaper price as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Background noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for the wife to use for work. It works!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanB,
What a thoughtful gift! We're thrilled to hear your Sony XM5 headphones are delivering effective background noise cancellation for your wife's work. Thank you for choosing Sony! Enjoy! -Maria
Best on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market at any price but I got them at a remarkable price. Target was elling the for $249 fir inbe day, Bestbuy matched the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff327, Amazing! We're thrilled to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Excellent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling was so good you couldn’t hear anything talk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tpm492, Thank you for the amazing review! We're glad you like the exceptional noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Reveiw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good but very easily broken and can have faults!!!!
I would recommend this to a friend- Cons mentioned:Connectivity
Great over the ear headphones..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These over the ear headphones are great I wish they worked better with my phone. The head phones would randomly cut out or turn off (yes they were charged)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nacho,
Thank you for your time writing this review. While we are glad you like the WH1000XM5, we're sorry to hear the issues that you are experiencing with the headphones. Let's work together to troubleshoot these issues. Here are some steps you can try:
For optimum performance, make sure that the software of your headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection”
Remove any obstacles between the Bluetooth device and headphones.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone.
Turning off [Service Link] on the “Sony | Headphones Connect” app may reduce the amount of audio dropout.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. I wear them while drawing on my desk and the noice cancelation helps me immerse my self in my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlondraJ, we're happy to know that you love your new headphones! Thanks for choosing Sony! ~Earl
Perfect birthday present
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my daughter's birthday present. Not too expensive, not too cheap, but the great performing headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi movielover,
That's very sweet of you on getting your daughter a brand new pair of headphones on her special day! This is definitely a great choice. Thank you for purchasing our Sony WH1000XM5 and Happy birthday to your daughter! - Kris
Thanks I love my Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, very innovative and with an affordable price, I like Bestbuy because it always provides a very good shopping experience and customers are satisfied with the product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Libia, We are glad to hear that you love your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like em alot, works perfectly if you main between 1-2 devices, not as seamless as apple headphones though. A large improvment over airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Benjamin,
That's nice to hear that you are satisfied with the improvements of our headphone and we're glad that you like it. Your feedback is highly appreciated and thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones they are amazing and Control through the day the battery lasted all day and I had never had an issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan, We are glad to hear that you are happy with your new WH-1000XM5 headphones. For a better listening experience, please download our Sony Headphones Connect app. This application will allow you to further customize your headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl