Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Incredible headphones super comfy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these easy to use and easy to connect. Issues i would say is they dont fold and they fold inverted when in they are on your neck.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uriel, Great! We're glad that you like the ease of pairing and use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Fancy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loved it. I will be purchasing to use for work also. Best purchase. Better then the Apple AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaQ, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Eady to use. Espcially being an artist and my hands are dirty I dont have to worry about my earbuds following out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethH, Amazing! We're thrilled to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Ok but not for the price for comfort
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Its a ok pair of headphones had to return due to the head band being uncomfortable compared to the xm'4s i think ill stick to those until sony makes a better headset with the same cushioning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, We're sorry that the headphones had to be returned. This is definitely not the news we'd lie to hear from you. Sony values the opinions of customers and is always striving to provide the best experience possible. We hope you'll consider this in your future purchase. Thank you. Erin
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I use them consistently and love that you can use and app to change settings and sounds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTBirdface, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
not gym worthy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality but 3 pairs broke on me at the gym since the speakers broke from the weight slamming
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mari, We're glad that you like the sound quality. We're sorry to hear that 3 pairs of these were broken. This is definitely not the news we'd like to hear from you. You can check or contact our Authorized Servicer to check for repair options available. Please visit https://us.esupport.sony.com/support/s/service?language=en_US
Sincerely,
Erin
Awkward headband
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony produced another solid NC headset with great connectivity. However, compared to XM3 and XM4 the head feels like cheap plastic. The ear cups and ice and comfortable but its difficult to look beyond the headband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MuhammadB, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Simply awesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made with thought, and details, and close to perfection. A must-buy for those looking for performance and style.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Abrookz, Thanks for sharing your feedback. We are happy that you like your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Expensive downgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, just buy the XM4’s. The XM5’s ANC is not as good as the manual NC of the XM4’s, the 4’s are more comfortable although about .4 grams heavier, the headband feels nicer and they sit properly and seal well around my ears with my glasses. The audio quality is very nearly the same except I find the XM4’s actually have better audio quality than the 5’s, although maybe I have a pair that are faulty, I just borrowed my brother’s XM4’s (my old pair before ‘upgrading’ to the 5’s) and the audio quality was cleaner, less punchy and there isn’t any presence of a tinny high treble like rattling sound in the left can, I thought they needed to be broken in like some SONY walkman’s do, (I’m using these with a walkman) and that didn’t fix the problem, but now I find that the return window without membership is only 15 days so I cant return this expensive downgrade and get another pair of XM4’s, wishing I purchased on Amazon so I could return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RoamingData, we regret to hear that the audio quality and noise canceling did not meet your expectations. This is definitely not the experience we'd like you to have.
We understand that each of us has different listening preferences and that is why we included ways to customize the audio quality to suit your preferences using the Headphones Connect app. Please ensure you have it downloaded. You can also change the settings of the noise canceling function and Ambient Sound Mode.
We also recommend ensuring the software version is updated. You can also verify the software using the Headphones Connect app.
Please check the Help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Do not purchase.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible just horrible. Sound quality is great yet, device has so many issues, constantly disconnects from Bluetooth, features you don’t want on turn on. Everything besides the sound quality is terrible. I will never buy a pair of Sony headphones ever again, I truly wasted my money, sound quality doesn’t cover the rest of the issues these headphones have.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi barcelona10, We're sorry to hear about the issues you're experiencing with your Sony WH1000XM5. While we're glad you like the excellent sound quality, we regret to learn that everything besides the sound quality is terrible. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate and resolve the intermittent Bluetooth issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
If you are unable to resolve your concern and need further assistance on your other issues about these headphones, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
You don't know! What your Missing. Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't going to spend this much money! But these Headphones. Are worth every penny. Jeff Hom
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffo,
Awesome! We're really happy that your investment with your WH1000XM5 headphones are worth it. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life
Average
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but the bass struggles. The design is too simplistic but they still feel sturdy. The noise cancellation is alright, I had better. The battery life is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viktory8797, We're glad that you like the sound quality, design, battery life and noise canceling function. You can also customize the sound using the Headphones Connect app, it has an Equalizer to fine-tune to your music.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, please email us at socialsupport@am.sony.com
Thanks for choosing Sony. Erin
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones. Noise canceling is the best ever, better than apple but i wished there was physical button for things. But better than apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice May30! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
It does everything
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this after using some mid range IEMs so I can't expect much but to my surprise these performed so better without aching me ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sachin, Excellent choice! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
They are good but…..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and features are great but…. for me they are uncomfortable to wear. Maybe it’s because I wear glasses but they hurt after 20 minutes of wearing them for me. Oh well I had high hopes but I’ll be returning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan1225, while we are glad that you like the sound and features, we regret that they hurt after 20 minutes of wearing them. This is definitely not the experience we'd like you to have. You may find the link below helpful if your ears hurt when putting on and wearing headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Superb
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The voice cancellation on this is legit! Clear & loud my absolute favorite headphones for traveling or just gym time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yass, Amazing! We're thrilled to hear that you like the noise canceling. We're also glad that you like using these for travelling or at the gym. Thank you for choosing Sony. Erin
Birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend loves it!!! Perfect birthday gift!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazariiP, Awesome! We're thrilled to hear that the WH-1000XM4 made the perfect birthday gift for your girlfriend. Thanks for choosing Sony! -Sam
Best in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones! The noise canceling is the best in the market no doubt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andres, great! We're glad you like the noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
Get these
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] They are my first good pair of over ear headphones and I was not disappointed. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jake, That's really good! We are glad to hear that your new Sony WH1000XM5 headphones are your first good pair of over-ear headphones. Thank you for your purchase. Enjoy! Vincent
Great Headphones for student gym rats.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fitting headphones. Use everyday in every setting; washing dishes, exercising, and doing school work. Noise cancellation is the best part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseB,
Fabulous! We are truly delighted to hear your satisfaction with the very comfortable fit design, exceptional noise canceling function, and amazing performance of the WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo