Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Don't last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopped working after 1.5 yrs. The Bluetooth won't stay connected longer than 1 minutes. They won't support after a year. At this price I expect headphone to last longer than 18 months
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ase117a,
Thank you for the review. We're sorry to hear what happened with the Bluetooth of your headphones. To isolate the issue, initialize the headphones to restore factory settings and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If that does not work, update the headphones via Sony Sound connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If the issue is unresolved, service might be required. To further assist you, we recommend visiting our Eservice website to locate a repair center near you.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
- Pros mentioned:Battery life, Comfort, Sound quality
Best Wireless ANC Over-The-Ear Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has done it again! I didn't think they could top the XM4's (I have a pair of those) but of course they did. Audiophiles, listen and be immersed in best over-the-ear headphones on the market today. Pretty much everything, every feature of these headphones are excellent and work extremely well. I've tried other Wireless ANC over-the-ear headphones from other manufacturers and they simply can't compare--they're a combination of heavy, uncomfortable, too tight or too loose, have subpar sound quality, subpar noise cancellation, and/or the buttons/touch features do not work well. The fit and feel of these are so comfortable, it's like pillows on your head and ears. They don't weigh your head down, nor do they pinch your ears. The touch controls work fabulously and are a breeze to use. I don't use headphones for calling, but I tried it out and that feature also works well. Battery life is superb; no constant need to recharge every night. But what is the ultimate best feature of these headphones? The sound quality, of course. I have Sony soundbars, a subwoofer, and rear speakers, and they produce the best sound quality. These headphones are just another testament to Sony's dominance of the audio market; they sound the best, hands down. For all its techie features, it all boils down to if the sound quality delivers and it certainly does. The only little thing that I miss from the XM4's is the foldable feature, but I can live without it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kltmom, Amazing! We're pleased to hear that you like the sound quality, features, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
50/50
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I look like a astronaut honestly I thought this one’s were going to be better than WH-1000XM4 but they don’t even fold like them there bigger I got them I returned them the price is just not worth it other then that it’s cool they have a nice color and everything
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Xytbx1, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations and had to return the unit. We appreciate your input and we hope that we get to provide a better experience for you next time.
Thank you for considering Sony!
Regards,
Carl
Broken cable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone comes with a broken charging cable. Only worked once, then it stopped working.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Haziq, thanks for choosing and purchasing our product. We're sorry to hear that have an issue with the supplied accessory of your SONY unit. This is not the experience we want your to have. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html?search=charging
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
this new age way of doing business.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great.carrying case is falling apart after 5 weeks and best buy passed me on to sony and sony says it is an accessory and it is not covered under warranty but they will sell me one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DannyA, We are sorry to hear about your experience with the WH-1000XM5 headphones. We would like to reach out to you and provide assistance regarding your headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Case ID:
Regards,
Carl
Broken on week 5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after 5 weeks. Best Buy told me to contact Sony myself regarding any warranty. I should have bought them on Amazon, I could have exchanged them no problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi pjoo, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. For the charging issue, please follow the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Awesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product everything worked out the way i expected it to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldS, Excellent! We're glad that your are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return these. I work from home, making telephone calls. They turn themselves off while I am in the middle of conversations. They also make me sound like i am in a tunnel under water, according to those with whom I am speaking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dissatisfied, we regret to hear that the headphones had to be returned. This is definitely not the experience we'd like you to have. If the headset is turned off automatically, we have troubleshooting steps to fix the issue:
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
Make sure the battery is fully charged.
We value your feedback as it helps us improve our products. We hope you'll consider Sony in your future purchase.
Sincerely,
Erin
Has good ratings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Xmas gift for grandson still wrapped But was on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Radvak, Awesome! We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Glad I did my research
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I did my research. It's exactly what I expected, aside from the price , I am happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anton, Awesome! We're delighted to hear that these headphones re exactly what you've expected. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Do not buy these headphones. They are cheaply made
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked these headphones and used them daily for 9 months. Today the earpiece came off the frame. Customer support called it a cosmetic issue. I think a $400 product should last longer than 9 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RickyF,
We do apologize for the inconvenience and we understand your concern. This is definitely not the news that we would like to hear. The WH-1000XM5 has a 1-year limited warranty. This limited warranty does not cover products with cosmetic issue. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available.
https://us.esupport.sony.com/support/s/service?language=en_US
Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones out right now for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was amazing until one of the hinges started getting wiggly/loose. Just a simple search on google can show that the XM5 has a reoccurring problem with these hinges.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mango,
Thank you for reaching out to us with your concern. We appreciate your positive feedback on the majority of the features, but we regret to learn about the issue you encountered with your headphones. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome product and the guys at best buy were amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tonyln69, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Good ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Headphones use them for work ANC makes it better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ismael, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Everything you’d expect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones do everything they need to and more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cisco, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best headphones o have ever purchased!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and product!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lety, Awesome! We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
buyer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this headphone 2 years ago and now it has stopped playing on both microphones. I factory reset it 2 times and the problem did not fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SylvesterM,
Thank you for reaching out to us with your concern. We sincerely apologize for the issues you are experiencing with your WH1000XM5 headphones. This is not the experience we strive to provide, and we are eager to help improve the situation. We also appreciate your efforts in troubleshooting.
To ensure optimal performance, please verify that your headphones are running the latest software version through the Sony Headphones Connect app. For more information, you can visit the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
In order to assist you further, we would appreciate more details regarding the issue you are facing. Are your headphones not producing sound, or is the problem related to the microphones?
Please send an email to socialsupport@am.sony.com with additional information regarding your experience with the WH1000XM5, along with the details listed below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for your patience, and we look forward to improving your experience!
Sincerely,
Maria
Way overcomplicated and Cust Service terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is a PAIN in the circuit to use. The app is not intuitive and the equalizer is best suited for professional sound engineers. Also, the "geek squad" at 2 different stores was useless and the return window is 2 weeks not 30 days like many others. Don't buy these and if you really want to anyway DON'T USE BEST BUY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, we regret to hear that you're having some difficulties with your headphones and using the app. We're also sorry to hear about your experience with the customer service. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your and turn your experience around.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Additional information about the issue you're hving:
Telephone Number:
Sincerely,
Erin