Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
Perfect for my needs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light-weight and comfortable to wear for longer periods of time! Love the Ambient Sound Control and location detection with the app, I can noice cancel at home but still hear my coworkers at the office if I want. Also, the battery lasts FOREVER! I can easily go an entire week of using them and not have to charge them until the weekend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorM, Great! We're glad that you like the comfort, features, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Portability
Sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality no complaints love the look of them Only thing is they don’t fold
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ErickN!
We are absolutely thrilled to hear that you love the look of your WH-1000XM5 headphones and that you have no complaints about the amazing sound quality! Delivering a high-fidelity listening experience is what we strive for.
We do appreciate your feedback regarding the non-folding design. The new sleek, fixed headband design was chosen for enhanced comfort and acoustic performance, but we understand that the inability to fold them compactly is a trade-off for users who prioritize portability. Your input on this design choice is valuable for our future product considerations.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Tea
- Pros mentioned:Battery life, Comfort, Sound quality
Got exactly what i was hoping for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these for about 2 months now, and i thoroughly enjoy using them. Theyre lightweight, have exceptional noise cancelation, and outstanding even sound from bottom to top range. Nothing overpowering, just great even sound. My daughter got a pair of the apple airpod max, and while theyre extremely close, i definitely prefer these due to the fact that theyre more comfortable for an extended period of listening. And the battery life is unbelievable - lasts for days. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benamat, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM5. We're glad you love the exceptional comfort, excellent noise cancellation, and sound quality of your headphones. It's good to know you appreciate the long-lasting battery life and lightweight design of the unit. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Super great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort. And super customizable in the app. I would appreciate if they made it easier/and offered new ear cuffs to replace after afew
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DylanC,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the sound quality, comfort, and customization features of the WH-1000XM5 headphones. Your feedback about making replacement ear cuffs more accessible is truly helpful, and we will share your suggestion with our product teams as we strive to improve the user experience for all our customers.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Definitely recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation sound quality and battery longevity! Only gripes I have are that the ear cushions and plastic aren’t that great, tabs break to easy when you’re changing them out
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, cmoney!
We’re glad the noise cancellation and battery life are working well for you! We also appreciate your feedback regarding the ear cushions and plastic tabs—we’ll certainly share those durability concerns with our design team.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Excellent Option
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Great sound & soundproofing, too. Salesperson, Tony (?), at Glenwood-Crabtree was very good. Shared details of different headphones & recommended this item. Professional. Headphones are high quality, comfortable & easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JMNC,
Thank you for choosing Sony!
We're honored to hear that you are enjoying the excellent sound quality and soundproofing of your WH1000XM5 headphones. It’s great to know that you received professional and helpful guidance during your purchase. We truly appreciate your kind words about the comfort and ease of use of the headphones, and we’re here to support you anytime you need.
Best regards,
-Fred
- Pros mentioned:Battery life, Weight
Worth the Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love wearing these whenever I get the chance. Go too travel headphones for roadtrips and working out. Great battery life, light weight, and always feel secure on my head. If worried about sweating with these just grab soft silicone ear covers on amazon and it’s like they’re not even on there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brook, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great for work and home use!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving the Sony WH-1000XM5 headphones! The noise-canceling is top-notch, the sound quality is rich and immersive, and they’re super comfortable for long use. Great battery life too. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RPG07, thanks for the 5 stars! We feel privileged to know you're loving your new WH-1000XM5 headphones and their industry-leading noise cancellation technology, immersive sound quality experience and comfortable design. Thank you for also mentioning their long battery life! We really appreciate your choose of Sony. Sincerely, -Jenn.
- Pros mentioned:Sound quality
Another great Sony product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas. He was very impressed with the noise cancellation and swipe touch features on the unit themselves. They look really sharp (along with the case). I personally have had a set of this same product but about 6 years older. They are holding up very well and big fan of this product line from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JCB3!
It’s great to hear that your son is enjoying the WH-1000XM5! We’re glad he’s impressed with the industry-leading noise cancellation and the intuitive touch controls—being able to skip tracks or adjust volume with a simple swipe on the earcup really makes for a seamless experience.
It’s also incredible to know that your own pair is still going strong after six years! That speaks volumes about the durability we strive for in our products.
Thank you for being such a long-time fan and for choosing Sony for your family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Battery life, Sound quality
The best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about them. The bass is nice and deep and can get really loud. It’s also has the same controls in android/ios. The noise cancellation is really great and same with the transparency. Battery life… Amazing! It even gets 3 hours of playback in just 3 minutes. The touch controls are also really easy to navigate and with just one hand over the cup of the right earphone can turn the music down and turn into transparency mode. It also can detect your ear and pause any playback when you take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, Thank you for the positive review! We're glad you love the deep and punchy bass, powerful sound, same control for Android/iOS device, great noise cancellation and ambient sound mode, excellent battery life, and ease of use of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Spectacular
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones, ANC, noise isolation, pass through mode, comfort, battery life. These headphones are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshwinG,
Thank you for choosing Sony!
It brings us great joy to hear your positive feedback regarding the WH1000XM5 headphones. We sincerely appreciate your recognition of the active noise cancellation, noise isolation, pass-through mode, comfort, and battery life. Thank you for taking the time to share your experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Favorite!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling! The battery lasts SO much longer than you expect. Easy connectivity and sound control within the Sony SoundConnect app. My favorite headphones that I’ve owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegN,
It’s a true pleasure to hear that the WH-1000XM5 has become your favorite pair of headphones!
We take great pride in our industry-leading noise cancellation and the exceptional battery life that keeps your music going all day. It’s also fantastic to know that the Sony | Sound Connect app is providing you with that seamless, intuitive control over your audio environment. Knowing that we have provided such a high-quality listening experience is exactly what we strive for.
Thank you for choosing Sony and for being such a valued part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Not right for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, they are comfortable, the noise cancellation is effective, and the battery life is phenomenal. After reading that you might wonder what would possess me to return these. I do a massive amount of reading, note taking, and typing. Every time I looked down to read a book, or write notes my music would pause and the headphones switched to transparency mode. Nobody I talked to could figure out how to stop this from happening. I hope my experience was an anomaly, but I wasn't willing to chance it again, so back they went.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leroy71, While we're glad that you like the sound, noise canceling function, and battery life, we regret that these had to be returned. This is definitely not the experience we'd like you to have. We have some troubleshooting steps available in the Help Guide that may help fix the issue you've encountered. For future reference, please check our support website or the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
Your feedback matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Battery life, Sound quality, Weight
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! The noise cancellation is amazing. I work from home and my office is in the livingroom, sometimes the family comes to watch TV and the sounds get loud. I turn on noise cancellation and im able to take my training, receive zoom calls without interruption. Then when im done with meeting i turn it off and reengage with my family. They are light and not discomforting on your head. I love that they keep a charge almost three to five days, before i charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexes, thanks for sharing your great experience. We are happy to hear that you like the sound quality, noise canceling, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Comfort with style
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are the best headphones ive owned so far! the audio quality is impressive and the comfort is the best part of them all! i almost forget im wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BiancaC!
We are absolutely thrilled to hear that the WH-1000XM5 are the best headphones you’ve owned! It’s wonderful to know that the audio quality is hitting the mark and that they are so comfortable you almost forget you’re wearing them.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony headphones one top
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honest one of the best purchases I have ever made theses headphones are very comfortable and durable for the price you get them for and the sound quality is absolutely immersive and very powerful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominicR,
We are honored to hear that your WH-1000XM5 headphones have earned a spot as one of your best purchases ever. It is fantastic to know that the combination of durability, long-wear comfort, and that powerful, immersive sound quality is making such a significant impact on your listening experience.
We designed these to truly transport you into your music, and we're thrilled they are doing just that.
Thank you for being part of the Sony family and choosing us for your premium audio experience.
Regards,
Dominick
- Pros mentioned:Comfort
Features I like the most
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable to wear. The look of them is great. Quality is also the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ANAC,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones offer you both comfort and style, along with outstanding quality. We put great care into designing headphones that not only sound remarkable but also feel great to wear for long periods. Your appreciation motivates us to continue delivering products that enhance your everyday experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Look no further. These are the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. My husband travels a lot and these are his favorite for airplanes. The noise cancelling is amazing, sound is awesome, Bluetooth connectivity is slick and no issue. Comfortable for the long haul. I’ve bought them as gifts for 3 people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathrynF!
Thank you for your feedback on the Sony WH-1000XM5 headphones! We are thrilled to hear that your husband finds them ideal for travel, especially during flights.
The XM5 headphones are designed to enhance your travel experience with their advanced features. They offer industry leading noise cancellation, effectively reducing ambient sounds like airplane noise, allowing for an immersive listening experience.
Thank you for putting your trust in Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Phenomenal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal!! Wow! Feels like a stereo system, download the app if you purchase this. Its a quick download, fine tune the sound then never touch the app again. I bring these to the gym I jog with these, jump road I punch punching bags. If theres an upgraded version of this headphone set i am going to purchase. Sony does everything so much better than Samsung and apple. My 1 complaint is I sing, or yell with these on at the gym so the headohones auto pause to listen to my surrounding. I'm sure I can tweak the app to get rid of that but the voice commands work extremely well its easy to talk to others too. I do blast my music but i make sure i don't risk hearing damage. If you blast headphones, no longer than 15 minute's for your ears, if you listen at a balanced level then you'll go for hours. Do not let moistures or sweat/ rain touch these headphones theyre Exspensive and Great quality. Better gym headphone are bone conduction headphones that wrap around your neck a little
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnM,
We are honored to hear such high praise for the WH-1000XM5 and to know that the sound quality feels like a full stereo system for your workouts! Regarding your experience at the gym, you'll be happy to know that you can indeed disable the feature that pauses your music when you sing or speak. Simply open the Sony | Sound Connect app and toggle off the "Speak-to-Chat" setting; this will allow you to sing or yell to your heart's content without any interruptions to your audio. We love your dedication to both your fitness and your hearing health!
Thank you for choosing Sony.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Recommend buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphone that are comfortable to wear and sound great. Also have excellent noise cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JoshuaC!
We are absolutely thrilled to hear that you are loving your WH-1000XM5 headphones! It is awesome to know that the top-notch noise cancellation, premium sound, and comfortable fit are delivering a great experience for you.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team