Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality, Weight
Best purchase I have ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Very lightweight, comfortable to wear for hours. Noise cancelling is exceptional and music quality too. I use it to study a lot and it has never failed me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaJ, that's fantastic to hear! We're absolutely thrilled that your Sony WH-1000XM5 headphones are proving to be such an excellent product for you. We specifically designed them to be very lightweight and comfortable for hours of wear, so it's wonderful to know they're meeting that need, especially during your study sessions. We're also incredibly pleased that you find both the noise canceling and music quality exceptional. It sounds like they're truly helping you focus and enjoy your audio! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Excellent follow up to the xm4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the xm4s before these so i knew the quality would be excellent. The foam padding on the ear cup is incrediblly comfortable. I often wear these up to 12 hours at a time with only slight discomfort near the end. My only complaint is that they don’t fold up like the xm4s did into a small case. They dont not fold at all so the case is somewhat bigger now. So, a small hit on portability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rrmm, this is great! We're glad that you are enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best overall headphones period
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to test out the sound quality. After having them for a couple of days, I will unfortunately be returning them. NOT because it's a bad product, but it's just not what I'm looking for. I will admit, these are the best OVERALL headphones on the market. The design, battery life, functionality, ANC, and transparency mode are all excellent. For that alone I will deeply miss these headphones, I mean, they just feel so good to hold. But, I wasn't looking for an overall great pair of headphones... I want exceptional sound quality. And while these definitely sound good, they're not as good as I would like, even after tweaking the equalizer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudioS, While we're glad that you like the overall quality, we regret that the headphones' had to be returned. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Best on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, light, amazing sound quality, excelent noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BradleyD!
Thanks for the excellent feedback on your WH-1000XM5 headphones!
We are really happy to hear that the comfort, lightweight design, and overall sound quality are standing out for you, and that the noise canceling is proving to be excellent.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones! Sound quality is excellent especially for someone who listens to heavier music. Also very comfortable compared to other headphones I’ve tried. Highly recommend for casual use or heavy listening!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonF!
It is truly wonderful to know that the WH-1000XM5 is hitting the mark for your heavier music and providing the comfort you need for long listening sessions!
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Recommended heaphone of the year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality best noise cancellation and long battery life. Microphone quality is great especially when outdoor when its windy. Controls take a while to get use to sometimes when tapping headphone it dosent respond as quick but still works. Comfort is 10/10 especially those who wear ear piercing could wear them all day. Noise cancellation is very great tested with a loud fan next to me and could hardly hear a thing. Overall would recommend product and for the price range is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KiaraM,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function, battery life, call quality, and comfort of the headphones. Your feedback about the touch sensor is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). When using the touch sensor, tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds). You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Nice Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset. Great sound, very comfortable, but stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PVishal,
We're delighted to hear that you find the WH-1000XM5 Headphones to be awesome! We appreciate you noting the great sound, comfort, and stylish design.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Over 2,000 Five Star Reviews: I'll Add One More
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a much older pair of Bose noise cancelling headphones. I was actually going to buy another set of new Bose headphones until I read professional reviews comparing the Sony XM5 to the Bose QuietComfort Ultra. Both are top tier in noise cancelling, sound quality, comfort, and build quality. In every review, however, the Sony XM5's got the edge. I've always been very satisfied with other Sony products I've purchased over the years going all the way back to the 1970's, so I decided to switch teams on this purchase. I have to say, I am definitely very pleased with my choice. Using the Sony Headphones iOS app, I spent some time tweaking the EQ to get the sound to my liking. For me, the magic combination was selecting the Bright option and then bringing the Clear Bass up to +5. That said, with the EQ off right out of the box, these have a nice mellow, even tone that is very pleasing as well and probably closer to audio perfection than my choice. For my older ears, though, my tweaks help me hear my tunes the way I was able to without EQ when I was in my 20's. Last, but not least, I'd like to respond to some of the negative build quality comments I've read. I really have no idea how anyone ends up with broken headphones other than to completely abuse these bad boys. They are solidly built yet very light weight. All products have their limits, of course, but after several months of continuous use, I can't see how any of the components would fail without serious mishandling by the user. So yeah, with over 2,000 five-star reviews do I really need to add one more? No, but when you find something that's worth a positive review, it never hurts to put it out there. Enjoy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WSeith, Thanks for sharing your experience and positive feedback on the new Sony XM5 Wireless headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Great set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality- great Fit - great These are available on discounted price if you get it thats great. I have worn these continuously for 3+ hours on calls and also for music and the battery is amazing so far. You need to get used to the touch gestures but takes no time to het familiar with them. I would recommend these for the features offered at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuraiJack, fabulous! We're truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, reasonable price, and long-lasting battery life of your WH1000XM5. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
THEY GO WITH ME EVERYWHERE! LIFE CHANGING! AMAZING
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best headphones I've ever owned. I use them every. single. day. For hours on end for everything from poscasts and audiobooks, to any and all genres of music that flow with my eclectic musical tastes. AND they block out the NYC subway and street noise like a champ. Theyre comfortable, the sound quality is impeccable, they get super loud, and the battery life is unparallelled. They are well worth the purchase if you value music and your peace of mind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelinaM, Thank you for the positive review! We're so glad to hear that you're enjoying the excellent noise cancellation, comfortable fit, great sound quality, and long battery life of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with the overall quality & design of them. GOOD: -extremely comfortable -quality materials -great battery life -app to customize to your preference of audio & other content featured such as noise cancellation or ambient audio -audio is amazing.. BAD: -case that comes with them doesn’t have anything to secure the section where the charger would be held -case doesn’t feel sturdy however it gets the job done Overall, I have to say that for the price these headphones offer you exactly what you’re looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trapicasso, Thanks very much for your balanced and fair review of the WH1000XM5. We're very pleased to hear that you like the overall quality, design, comfortable fit, excellent battery life, amazing sound quality, and a variety of presets and custom features using the Sony | Headphones Connect App. We have noted your input about the carrying case and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
High quality and great noise cancellation
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for working at the office and they do not disappoint. The sound quality and noise canceling are superb for listening to music and podcasts without being disturbed by my surroundings. The dual device connectivity is great because I can swap them over on the fly to use for zoom calls and training videos. I love the sleek and modern design too. Long battery life gets me days of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanW, We're delighted to hear that you like the sound, noise canceling, connectivity, design, and battery life. We appreciate your detailed feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the new midnight blue. Very cool! The price was concerning but they are worth it. Awesome sound, good bass and long lasting battery. I wore these on a non-stop flight for 12 hours. Did not get uncomfortable on my head and sound cancellation was great. Even used the aux cord to watch movies on the flight. I would actually rate these 4 1/2 if I could. Some songs I wish I could play just a little louder and fingerprints will show on side touch volume. But still very happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JpD1,
Thank you for this amazing and detailed review of your WH-1000XM5. We're glad you love the exceptional comfort, long lasting battery life, amazing noise cancelling, and sound quality of your headphones. When the headset exterior is dirty, wipe it clean with a soft dry cloth. You can adjust the volume of the headphones and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
This is better that QC Ultra.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drive a semi truck and at the truck stops when I idle i cannot hear anything thanks to ANC on these. I tried Bose QC Ultra but I could still hear the idling noise. The XM5 has AI noise cancelling which actually works and I could feel the difference in public transport. Also Bose pays attention to highs and mids more than lows which sounds unpleasently loud to me. I love loud headphones but when they are properly tuned. The XM5 however is not as loud as Bose but because of the outstanding ANC you feel the music more on these. More details and less disturbing noises. Actually when ANC works properly you will get a feeling that these are louder than QC ultras. I had xm4 before these and I can tell the difference in sound is above on XM5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shok,
Thank you for sharing your detailed and valuable feedback with us. We deeply apologize for the issues you experienced with our product. Your comments about the noise canceling feature and sound tuning of the WH1000XM5 headphones are truly appreciated. We are committed to continually improving our products and will certainly take your feedback into consideration in our future developments. Thank you for choosing Sony and we hope to continue to provide you with a satisfying audio experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. I also find them quite comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, JUSTINF!
We are so happy to hear that your WH-1000XM5 are giving you that good sound quality and keeping things comfortable! That is exactly what our premium headphone lineup is all about, just delivering great sound and a fit you can wear all day.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Why You Can't Use These For Gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say enough about how great these headphones are. The noise cancellation is amazing. The sound is superb. But that's not what I'm here to really talk about. Let's talk about Bluetooth, the key reason you can't use these for gaming in the sense of being able to use the microphone array in place of a dedicated microphone. This all has to do with the limitations of the Bluetooth standard. Bluetooth only gives you two channels to work with. If you're just using the headphones to listen to music, you get stereo. When you pair these headphones with your mobile phone and take phone call, the headphones use one channel for incoming audio (mono) and the other for the mic array to talk to the other party. Maybe in the future Bluetooth will update the standard to have 3 channels so you can actually use these headphones for gaming. You can use these headphone for gaming just like any pair of regular headphones, but you also have to have a separate mic if you want to talk to your fellow gamers. For that I went and bought a Yeti GX ($150). Great microphone for PC gaming. Same thing goes for apps like Discord. Can't use the mics on the headphones and listen through the headphones at the same time. This is why most wireless gaming headphones come with their own USB dongle that uses a different standard than Bluetooth. But I doubt there are any gaming headphones that have the sound quality, NC, and battery life that the XM5s do. So if you're a PC gamer, these headphones will work so long as you have a dedicated mic to handle the communication aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulH, We appreciate your detailed feedback. We're also glad that you are enjoying your WH1000XM5. Our INZONE Headsets are better option for gamers. These help you hear more clearly and react faster for invincible gaming.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM5 Wireless Noise-Canceling Are excellent. The sound is amazing. I’ve had them for ver a year without any problems. This is actually my second pair. The Sony WH1000XM4 headphones being my first ones (I gave to my sister and she loves them too). The Blue is Fabulous. They are light and comfortable I often forget I have them on. The App for the Sony Headphones is great to use with both models. It’s an all around cool experience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle!
It is truly wonderful to know about your experience with your WH-1000XM5 headphones! We're particularly grateful for your loyalty, not just with your second pair but for passing the great experience on to your sister with the XM4s.
It’s fantastic that you’re enjoying the amazing sound and find the Blue color fabulous. We specifically designed the XM5s to be light and comfortable so you can wear them for hours, so hearing that you often forget you have them on is perfect.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality, Weight
Best wireless headphones out at the moment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is probably the best that's out at the moment. The sound is amazing I listen to a wide range of genres and every song sounded crisp and perfect. The headphones themselves are extremely comfortable the ear pads are soft and wore them for around 4-5 hours without any discomfort at all, the headphones themselves are also SUPER light almost feels like having nothing on at times. If you're looking for a new pair of headphones these are it , I can't say with confidence if its worth upgrading from the xm4s but def give these a try if your thinking about upgrading.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crow, You've made an excellent choice! We're thrilled you're enjoying the industry-leading noise cancelling feature, amazing sound quality that suits to a wide variety of genres, comfortable fit, and lightweight design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Comfort, Sound quality
Worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and design. The bass is pheno.enal and the headphones sit comfortably atop the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewW, we're glad you like our industry-leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my son. He loves them because they are very comfortable and noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, PapaGtheRT! We’re so happy to hear that your son is loving his gift. It’s wonderful to know that the WH-1000XM5 headphones are providing the amazing noise cancellation and comfort he needs. Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team