Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. I don't like the construction materials, a lot of plastic, but they are very comfortable. I also want to add a complaint to BestBuy for taking away my points that I had stored in the points bank. They removed them when they made the change from storing points to only credit card customers. I contacted support and they told me they would return them to me, but this never happened and in the end they just said they couldn't return them to me. I don't know if this was because I am a foreign customer (Mexican) but I find the treatment ridiculous when I have spent more than 20,000 dollars on their website. But well, I guess I will start looking for alternatives. Another complaint is about a Christmas purchase where I bought several video games for the family. I bought them confidently because they had an extended warranty for returns but they did not validate this warranty. They told me that it was not applicable to video games when the website clearly showed that those items had that extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OBG9, this is great to hear! We're also glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Than k you for choosing Sony. Erin
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Lightest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightest headphones I've ever held or felt by far. The build and design is excellent quality. Biggest con however is not being able to listen to 3d audio unless you're subscribed to a verified app, neither of which is apple music or spotify. It also randomly disconnects sometimes. But still a fantastic pair of headphones. Overpriced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louiza,
Thank you for the 5-star rating! We're glad you like the design of the headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00186711
If you need further assistance, you can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Chat Now” or you can call us directly in the phone number under “Phone Support”
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Bass, Battery life, Sound quality
Excellent quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts for very long periods of time. Bought them 2 weeks ago, came with 54% battery out of the box and been using them every other day for 2 hours flights. Have not recharged them yet. Sound quality is really good. Better than apple, and slightly better than bose. They are equalized with higher bass, but can be fixed with the heaphones app.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your output, Ledzoe. We're glad that you like the battery life, sound, and used of equalizer through app. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Worth every penny!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice cancellation is out of this world. Very worth the money and I would recommend to everyone. Fit very well in the ears. Only “complaint” is in the gym when you get sweaty they slip a little bit that’s with every over ear headphone. I’ve had them over a month and haven’t had to charge them, they basically last forever. These are VERY great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nobodyyur, This is great to hear! We're also glad that you are enjoying the noise canceling function and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony 1000XM5 headphones deliver an immersive audio experience with top-notch noise cancellation. The sound quality is rich, and the customizable ambient sound feature adds versatility. Comfortable design for extended wear, and the touch controls are intuitive. The battery life is impressive, making them a solid choice for audiophiles and frequent travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuylover246, Thank you for sharing your wonderful experience with your WH1000XM5! We're so happy to hear you like the immersive audio experience, top-notch noise cancellation, rich sound quality, adjustable ambient sound feature, comfortable fit, intuitive touch controls, and long battery of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Phenomenal headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these headphones. Fit is great and both sound quality as well as noise cancelling properties are superb. There is a pro and con with its associated phone app, but overall I like its integration and tuneability of the bass/treble levels to your liking. Overall definitely a recommended headphone, and feel best bangs for your bucks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TedDallas, Thank you so much for taking the time to leave us a wonderful review of your Sony WH1000XM5! We're so delighted to hear that you appreciate the great fit, superb sound quality, top notch noise canceling, seamless app integration and tons of customization functions, and overall performance of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
quality headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these as a gift and was told they sound great and are super comfortable. the noise cancellation is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JasonB!
We’re thrilled to hear that your gift was a hit! It’s wonderful to know the WH-1000XM5 is delivering the comfort and top-tier noise cancellation we’re known for.
Thank you for choosing Sony for your gift-giving!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
BEST. HEADPHONES. EVER.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality 10/10 Noise Cancellation 100/10 if that were possible. Battery Life 10/10 Comfort 10/10 You get what you pay for. And in this instance, worth every penny. I am going to buy my wife a pair too. I have never wrote a review before so I can’t stress enough how much I enjoy these headphones. I am so glad I ran into the sales associate who recommended them to me. MUST BUY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyV, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best purchase ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made! The quality is like nothing i’ve experienced before. I use these daily and have zero issues with comfort. The charge lasts a good amount of time as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaylaH, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones in general
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality amazing, the comfornt exceptional, the battery life perfect. And the features thats just the cherry on top..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IANSolano,
Thank you for choosing Sony!
We're excited to hear, such fantastic feedback about your WH-1000XM5 headphones! It's wonderful to know that the amazing sound quality, exceptional comfort, and perfect battery life are all exceeding your expectations, with the features adding that extra special touch. We're delighted you're having such a positive experience!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Traveling or not, these things have you covered.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feature packed, super light, super comfortable but they do get your ears a little warm after awhile. The noise cancelling it's top notch and the audio get pretty loud. The touch features come in handy, I use them more than I thought I would. Battery life is great, with uses here and there I went a month on the factory charge before having to charge them up for the first time. These are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality, Weight
Parthiv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.. bass is live. Optimistic design. Light weight and easy to caring.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParthivS, Awesome! We're glad that you like the sound nd lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
LOOOVEEEE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. I use them for the gym and for when I'm out an about. The sound quality and the noise cancelation are amazing. Really feels like im just surrounded by the sound. THE BATTERY LIFE IS MY FAVORITE... it lasts sooooo long and i love that they turn off on their own after some inactivity (when music isnt playing)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monica,
We are thrilled that you absolutely love your WH-1000XM5 headphones! It’s great to hear that the amazing sound quality, noise cancellation, and especially the long-lasting battery life are perfect for your workouts and daily use.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great headphones if you're careful.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones are extremely comfortable and the sound quality is amazing, although after only having them for less than a year I can say that the build quality of the hinges are terrible, as mine broke without me even being present in the same room as them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, TabithaB.
We are glad to hear you’ve enjoyed the comfort and sound of your WH-1000XM5 headphones, but we are truly sorry to learn about the broken hinge. We understand how disappointing it is when a premium product is damaged, and we appreciate you bringing this to our attention.
While our limited warranty specifically covers manufacturing defects rather than physical damage, we want to help you get your headphones back in working order. Please contact our support team at https://us.esupport.sony.com/support/s/support-contact so our specialists can provide you with information on available repair options and authorized service centers.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, Weight
Get Sony head phones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live these headphones. They’re work so well and are very light weight. They sound super good and rarely do they hurt my ears after long periods of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsraelL,
Thank you very much for sharing your feedback! It's great to hear that you are enjoying the WH1000XM5 headphones. We're pleased to know that you find them both effective and comfortable for extended use. Your comments about the sound quality and lightweight design are much appreciated. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
As an audiophile, rock on.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones, extremely light. Used for a couple weeks for work without needing to charge, charged from 30 to 100 percent in 1hr. This generation has an amazing improvement in sound quality with the carbon fiber drivers. With this new version all distortion at high volumes from bass is completely eliminated, unlike the XM4s or Bose 700 headphones. 10/10 would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreyG, Excellent! We're delighted to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
The best keeps getting better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The redesigned WH-1000 XM5 is more comfortable, lighter, more durable, and better sounding than ever. Sony took their top of the line sound quality and active noise cancelation and made it even better. Connectivity has gotten easier and more reliable and I have yet to find a single flaw or letdown with this latest iteration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingBag, We're glad that you like that these are comfortable, light, durable. We also appreciate that you are enjoying the sound, connectivity, and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so good. Ive had them on my wish list for a while and I finally pulled the trigger and I dont regret it at all. The customization is honestly the best feature and really sets them apart from competitors. They are really loud and the sound is crisp. They are extremely comfortable to wear and arent heavy on the head at all. The ear cushions are great as well and have a nice seal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maha!
It is truly wonderful to know that you're loving your new WH-1000XM5 headphones.
We put a lot of work into making them comfortable for long listening sessions, with features like precise noise cancellation and high-quality audio drivers for a rich and clear sound.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort, sound quality, and noise cancelling/transparency mode is amazing and the best ive ever had in any pair of headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanKyle,
Thank you so much for an amazing review! We're glad you found the best headphones that perfectly match your needs and expectations. Nice to hear you like the comfortable fit, sound quality, and noise canceling/ambient sound mode of your WH1000XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Too light?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light! I wish they were a little heavier just so that they felt more premium. I don’t really like the connectivity of it but they provide great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ericn,
Thank you for choosing Sony!
We couldn't be more pleased to learn that you're enjoying the great sound quality of your new WH1000XM5 headphones! We appreciate you sharing your thoughts on the lightweight design and understand your desire for a more premium feel. Your feedback is valuable as we're always looking for ways to improve our products.
If you're having any issues with the connectivity, please don't hesitate to contact our support team. They're ready to help and can be reached at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred