Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 12017305
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set of high end over ear headphones and they are worth every penny. Great sound. Connectivity is great. Nice long battery life. The transparency and noise canceling modes are both great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary,
Thank you for your wonderful review of the WH1000XM5 headphones! We're thrilled to hear that you are enjoying your first set of high-end over-ear headphones and finding them worth every penny.
The WH1000XM5 are designed to deliver exceptional sound quality, seamless connectivity, and impressive battery life, so it's great to know these features are meeting your needs. The transparency and noise-canceling modes are indeed powerful tools, optimizing your listening experience whether you're at home or on the go.
If you have any further feedback or questions, feel free to reach out.
Thank you for choosing Sony!
Gus
- Pros mentioned:Comfort, Sound quality
Superb quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are extremely comfortable, the noise cancelling is excellent, the intuitive features allowing you to have conversations while wearing them are awesome. The app they came with is very customizable to your own personal preferences. The one drawback to bluetooth headphones in general in my opinion is they are a little too quiet for my taste, referring to spotify listening. They have excellent sound quality though and it’s very nice not having a cable tying you to a device while wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateM, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Weight
Comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely light weight. The color is great and material is very soft and comfortable. It connects easily and the battery life is just 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, SANDYR. We're also glad that you like the lightweight design, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Super sound & noise cancellation w/ few tidbits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My AirPod Max had died recently or unable to charge or pair it to any device. I was in the market looking for quality headphones with noise cancelling and sound. I tried Beats Studio Pro and was good with decent features and a plus was being able to use usb c as a source for Atmos sound quality and charging, but I also wasn’t too satisfy with sound quality and I wanted to try something new other than pay a lot for another AirPod Max or wait it out until the newer model comes out. I got these Sony headphones after reading a lot of reviews and I will say it has excellent sound, build and noise cancellation. Set up wasn’t as intuitive or my pride ignored reading the instructions first and I began tinkering with the headphones by trying to pair it and hoped it would work immediately but ran into some minor connection issues. It’s also necessary to download the app for your phone prior to pairing and for accessing the equalizer. Also having to unpair and pair to a device requires you to read to understand how to listen to high quality audio with and without noise cancellation on or that listening to music is still possible through the aux cable and your device if there’s a port when there’s no charge left. But after the minor inconvenience and the learning curve with using and pairing a non Apple device, sound and noice cancellation is superb. Can’t use USB c for both high quality audio and charging, unless it’s because of the device it’s connected to which was a MacBook Pro M2 Max but I’ve had the aux cable and usb c plugged in at the same time but a loud hissing sound or noise is heard while you use it to watch or listen to music. It’s probably best not to charge and use aux cable and have noice cancellation on or defeats the purpose of trying to block noise out but hearing noise directly out of the headphones. Also could be a firmware update that it needs but I haven’t gone that far yet but if you’re using Bluetooth or just aux cable with noise cancellation on, hissing sound isn’t there and sound quality and noise cancellation works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suny, We appreciate your detailed feedback. We're glad that you are enjoying the sound quality, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect Headphones with possible flaw in some unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly, headphones are amazing. Voice quality is very clear and excellent for remote work or chatting while walking (much better than any headphones I've tried before). ANC and sound quality are great. Deducted one star because mine shipped with an odd defect where the headphones would pick up radio stations in certain areas when on, but only in the right ear cup. This has also been reported by others. The process was lengthy (a couple weeks after troubleshooting) but Sony eventually replaced them. Just a heads up if you hear random country music when nothing is on, you're not crazy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mushaboom52, Thank you for the feedback on your experience with your WH1000XM5. We're glad to hear you like the voice clarity, great sound quality and noise cancellation. And we're sorry to hear about the issue you had with your initial pair of earbuds, but good to know that Sony were able to replaced them. Thank you for bringing this to our attention. At Sony, we are always looking to improve our product quality and features. We have noted your issue about the right earcup picking up radio stations and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Headphones Around
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for close to two years and the noise cancellation is top tier. I stood next to a train and was able to talk on the phone uninterrupted. Audio is also well balanced and a wide range of genres sound great (from jazz to classic rock to hip hop, etc.). Halfway through I did have some mechanical creaking show up but I traced that back to wearing them while walking around in hot weather for too long (I was still in the exchange window with geek squad so I exchanged them). My recommendation is to enjoy them indoors (or outside in moderate temperatures) while mostly stationary. If you sweat a lot you may end up getting some creaking noises while they dry out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpiv313,
Thank you for your feedback! It is truly wonderful to know that your WH1000XM5 headphones have provided such a top-tier noise cancellation experience for you, even allowing for uninterrupted phone calls next to a train! We're also so glad the balanced audio performance across various music genres has resonated with you.
Thank you for sharing your experience regarding the mechanical creaking and the valuable insight about potential causes related to heat and moisture. This kind of feedback is incredibly helpful for us and for other users. We appreciate you taking the time to share your recommendation for optimal enjoyment.
Thanks for considering Sony products.
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work amazing ! Extremely comfortable. The noise canceling works amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Alb500!
We are thrilled to hear that you find the WH-1000XM5 headphones work amazing! We put a great deal of effort into both the comfort and the performance, so your feedback on the extremely comfortable fit and the amazing noise canceling is truly rewarding. We're glad they are delivering the premium listening experience you expect.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
High Quality Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: High Quality Sound, noises cancelling works really well, comfortable feel on my head. Cons: doesn't fold like the XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechKing,
Thank you for the 5-star rating! We're glad you like the high quality sound, noise canceling features and comfortable fit of your Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Better than AirPods Max
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says, my personal opinion is that these are better than the AirPods Max. My biggest complaint with the Max is that, though they sound amazing and work beautifully within the ecosystem, they hurt my ears and do not stay in place. These headphones are sooo incredibly comfortable and LIGHT!! The ANC is wonderful and the quick charging is nutty, 50% to 100% in under 15 minutes… no words. My one complaint is that these are unusable while charging, but that charging speed more than makes up for it. If you’re on the fence, come over to the other side. And this is coming from someone miles deep within the Apple ecosystem. 11/10 so far!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstTimeReviewer,
Choosing these headphones will definitely be worth it. We're truly glad you're enjoying all the improvements we made on these headphones, especially the exceptional comfort, amazing noise canceling feature, and superb sound quality. Unfortunately, using the headphones while charging is not supported. When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
The WH-1000XM5 headphones keep you going with up to 30 hours of battery life plus you can get 3 hours worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter (not supplied). The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t stress enough how light these feel and the sound quality is pretty good. EQ definitely helps getting them to your liking
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, 510sm!
We are so pleased to hear that you are enjoying the WH-1000XM5 headphones! It's rewarding to know that you appreciate the lightweight design, which is crucial for long-term comfort, and that you find the sound quality to be a great fit for your listening.
We agree that the ability to customize the audio is a powerful feature! We're glad you're using the Equalizer (EQ) within the Sony Headphones Connect app to perfectly dial in the sound to your personal liking.
Thanks again for choosing the WH-1000XM5 and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful color and even better sound. Amazing features such as touch activation, noise canceling or ambient sound. 10 out of 10 hands down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user916617,
We are thrilled the Smoky Pink color and features like touch activation earned a 10/10! It’s great to know you're enjoying both the style and the noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely incredible! The noise cancellation works better than expected. Expect high-quality headphones. Also, the battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristhianR,
Thanks for the 5-star rating! We couldn't be more pleased to hear how much you're enjoying the XM5 headphones! Noise cancelling and battery life are game changer on this advanced piece of tech. We hope you continue to have amazing moments with them.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Elite, Best of the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work like a charm. Great app, connect well, awesome quality, noise cancellation is out of this world. Gotten a few other types of headphones after these but none compare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YusraH,
It's a true pleasure to hear that your WH-1000XM5 headphones have become the gold standard for your listening experience.
Knowing that you’ve tried other options only to find that nothing compares to the stunning noise cancellation and seamless connectivity of our headphones is the ultimate compliment. We’ve put a tremendous amount of effort into ensuring our app and hardware work in perfect harmony to provide a flawless, premium experience, and it is wonderful to see that effort reflected in your daily use.
We really appreciate you being part of the Sony family and choosing us for your audio needs.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Decent Headphones - Pros&Cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones from Sony as always. Pros: Great Sound Quality Automatically shuts off and pauses music Comfortable Noise Cancelling is Amazing Bluetooth range is great. Cons: Battery life is great but I would say the Sony XM3 lasted slightly longer I'm unsure why but the material on the earphone padding feels cheap like it's going to rip or wear out quickly. I'd like the ability to have it clamp down on ears a bit better as they seem to get more loose over time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebW, Awesome! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great Headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 Wireless Noise-Canceling headphones redefine the listening experience with their exceptional features. These headphones deliver unparalleled noise-canceling technology, allowing you to immerse yourself in your music without distractions. The sound quality is superb, with rich bass, clear mids, and detailed highs. The wireless connectivity and long battery life provide convenience for on-the-go use. Comfortable and stylish, the WH1000XM5 headphones are a top choice for those seeking premium audio and an immersive listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thanks for the 5-star rating! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you very much for the perfect star review and for choosing Sony! - Craig
- Pros mentioned:Battery life, Sound quality
Best quality headphones and versatile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound and good talk quality. Ive had bose, garmin, blue parrot over ear and all the top earbud brands reguardless of price attenpting to find the pair with long battery life, quick charging, good sound, and acceptable talk on the phone. So far after a few months i can confirm these sony over ear are finally the ones. It took me years to find the perfect pair. I wear these 10+ hrs a day every single day while operating a plumbing service buisness, so they are durable also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremiahF, we're glad you like our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing Sony. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Ditch Airpods, these are worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this so freaking nice. I used to have Airpods which was convenient, but was hurting my ears at some point. I gave these headphones a try and the bass and sound is waaay better! Its esthetically pleasing. Simple design. I find it great that you can customize the controls and sound to whatever you like on the app AND the fact that you can turn off the noise cancelling real quick to talk to someone, just by covering the right side of the headphones... this is nice and convenient! I hate going back and forth with pausing my music, so I love that feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jace, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Would buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and noise canceling is amazing. Originally purchased for a long flight and they were great and still are worth it. They come with a case and are able to be wired or Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RachelA, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM5 industry-leading noise cancellation technology and its comfortable design. Thank you for choosing Sony as your travel companion! Best regards, –Jenn.
- Pros mentioned:Battery life
Good with reasonable conditions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my life, they will not connect to my MacBook, but everything else, android and Apple. They stay charged for a very long time. Fit over box braids and hats. The downside is carrying a bag big enough for the case when on the go- but I'd do that for any headphones and recommend getting sports/ bad weather earbuds since Sony recommends no exposure to rain or sweat to keep the headphones sound and within warranty. I only wear these to work or do errands, not for physical exercise or without an umbrella.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrookeF, Thanks for sharing your feedback. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Make sure to keep your device's firmware up to date to avoid any performance issues. Thanks and regards, -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent features, super comfortable, great battery life. Absolutely would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleM, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
