Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
My new favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! They sound good out the box but the app with eq really brings them to life. My only complaint is the headband feels cheep. Finger prints show really easy but that isnt a concern for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lunchbox, we're glad you love our industry-leading noise canceling headphones! We appreciate your feedback regarding the build of your Sony unit. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
Great noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing for noise cancellation and sound. They’re sturdy and flexible around the ears but be carful when you handle them. Daughter picked them up after having them for 6 months the part detached to the ear pads cracked. The headphones still work though. Consider getting the warranty or be extra careful!
I would recommend this to a friendLoving it! Features are amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving this headset! Sounds amazing, using the app I connect to my computer and phone simultaneously and have seemless use between the 2, taking phone calls, teams calls and music listening. I love the simple quality of life features on it, such as, taking off the headset automatically pauses my music, then it resumes when I put it back on. Pausing and toggling the noise cancellation has been wonderful for my work environment as well. Highly recommend stepping up to this model if you're looking at the Sony brand line.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WesleyM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Headband Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the headphones were good but as of September 2025 the band of one side of the headphones has partially come apart. So definitely remember to pay for a warranty because these headphones are too expensive not to have one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TennileC,
Thank you for taking the time to share your experience! We're thrilled to hear that you've been happy with the overall performance of the Sony WH-1000XM5 headphones.
We are truly sorry to hear that the headband has partially come apart so soon. We take build quality very seriously, and that is not the premium experience we intend for our customers.
For this kind of concerns, we strongly encourage you to reach out to our customer support team directly through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We would like the opportunity to investigate this and find a resolution for you. Thank you for considering Sony products!
Regards,
Dominick
Better than what she had on her Xmas list
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones last year in December for my daughter, and I wanted to get some thing that was not gonna be tiny and that she was going to lose in a month! so I decided to go for these not only because of the beautiful neutral color but because I had read the reviews. Eight months in, always lets me know how she really loves the headphones and how she really enjoys them and enjoys all the different sound settings. So happy with this purchase. And as she mentions she’s happy I bought them for her instead of the items she had on her Christmas list. She’s 16 years old 15 at the time of purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsmeraldaM,
Thank you so much for sharing your daughter's great experience with us! We're really glad how much she loves the amazing sound quality, features, and overall performance of her WH1000XM5. This headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks again for purchasing Sony! - Kris
Great sound and comfort for everyday use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! The sound is clear with strong bass, and they’re super comfortable to wear for long periods. The battery lasts a long time, and the wireless connection is smooth with no issues. They’re easy to use, look good, and are perfect for everyday listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosR, thank you for the wonderful score! We are thrilled to hear that you are enjoying the ultra-comfortable design of the WH1000XM5. It's great to know that you would listen to them every day, thanks to their industry-leading sound quality and user-friendly features. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Sound quality
Sony Let Me Down—Not Buying Again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price. I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4. As for me, I’ll be looking beyond Sony for my next purchase.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good, but could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these are good headphones. The noise cancelling is amazing, however i would not recommend these to somebody looking for the best sound quality. They do not sound bad, but for 400 dollars i did expect them to sound better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
They Broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, noise canceling is gread, comfort and fit is great...only issue is the material didnt hold. The band to the ear piece on one sice cracked and broke after barely haveing them 13 to 14 months!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AMANDAA,
Thank you for considering Sony products.
We’re truly sorry to hear about the issue with the band on your WH1000XM5 headphones. While we’re glad to know you’re enjoying the sound quality, noise canceling, and comfort, we understand how disappointing it must be that the material didn’t hold up as expected after just over a year.
We completely empathize with your frustration, and we want to support you as much as possible. Please note that the warranty generally covers manufacturing defects and does not include accidental damage or wear over time. However, to assist you further, we recommend reaching out to our authorized repair partner, Encompass, who can offer repair options that may be more affordable for you. You can find more information here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
We hope this helps you get back to enjoying your headphones soon. Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance.
Warm regards,
-Fred
- Pros mentioned:Sound quality
Love them! Sent chills through the body.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sent chills through the body when I first heard reggae dancehall on them! Amazing! I would definitely recommend to a a friend! I had the wh-H900N and upgraded to these. They are awesome! Worth $400 easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oleg, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Revolutionary Sound
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Putting these headphones on takes my leisurely music listening to another level, my soul truly ascends listening to bladee with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi glitr, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great sound! No go as a workout headset...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a very long time since I have had the pleasure of such audio bliss! They are comfortable, and I enjoy how they can recreate a surround sound, fully immersive experience within a headphone. They are exactly as advertised. The reason for 4, rather than 5, stars is that this headphone has no resistance to water, working out, high humidity, etc. I have a set of JVC earbuds worth $50 that have an IP-54 water resistance rating. Yet, Sony is unable to build any resistance into a set of professional quality headphones you can safely work out in? If not for the high sound quality and comfortable build of the unit, it would have cast you 2 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Watuchten,
Thank you for your time writing this review. We're glad to hear you are enjoying the superb sound quality and comfortable fit of your Sony WH1000XM5. We are sorry but this headphones is not waterproof. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable! I do have to say tho it can get uncomfortable the longer you wear them. Good sound as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alli,
We are really happy to hear that you are enjoying the sound quality and initial comfort of your WH-1000XM5 headphones.
We designed this model with our "Soft Fit Leather" and a stepless headband to distribute weight evenly, so we appreciate your feedback regarding comfort during extended listening sessions. To ensure the best experience, we recommend adjusting the headband slightly to find the most natural fit for your head shape, which can often help during longer periods of use. We are glad that the overall performance is providing you with the high-quality audio experience we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I was looking for something to use at the gym that wouldn’t fall and these are perfect. Love the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlaReyes, You've made the right move! It is delightful to hear that you are loving your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Review for headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was average because they sound good but they slip off your head to easy and it’s relatively annoying can’t even do hardcore exercises nor running without them falling off or slipping. But other than that they sound good. Also they turn my music off with any small movement or wind/ water.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroO,
We appreciate your feedback on the WH-1000XM5 and understand the frustration with the fit during high-impact activities; since these are designed primarily for high-fidelity listening rather than sports, they lack the grip and water resistance needed for workouts. Regarding the audio cutting out, this is likely the Speak-to-Chat or touch sensor reacting to movement or wind, both of which can be easily disabled in the Sony | Headphones Connect app to ensure your music stays on.
Thanks for choosing Sony.
Best regards,
Eliab
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Use them daily and they’re just as advertised. A little pricey, but they are ultimately the best on the market so you’re paying to have the best headset. I use and abuse them a lot and they’re in good condition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gabs, thanks for sharing your experience with the WH1000XM5. It is most rewarding to hear the XM5 quality is right what you expected from a top-tier headphones, and their durability is letting you enjoy them as long as you want! Thank you for choosing Sony. Sincerely, -Jenn.
XM5’s have good ANC and well rounded audio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from Bose QC35ii, the XM5’s had equal or better active noise cancellation (ANC) and much better bass & low frequency audio - not overly bass heavy, but enough to realize the XM5’s sound great and the QC35ii’s really don’t have that much bass & low end. Sony utilizes photo mapping your ears with your smartphone to custom tune the sound and their “360 Reality Audio” seems to be their version of spatial audio to give a much wider soundstage. It works well. One item to consider is using an audio “digital-to-analog” converter (DAC). Doing so really helps the XM5’s reach their full potential, but they also do daily well by themselves, wireless or wired. Sony’s done a nice job with them. I recommend the XM5’s. Are they perfect? No. But at their regular price point, they do a good job. And if they’re on sale, better yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi av8tor9804, thank you for sharing your review of your experience using the XM5. We're pleased to hear that you like the sound quality and features. We'll take note of your suggestion and pass it to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect everyday headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for! The noise cancellation and the sound quality and balance are perfect for when I’m working or just listening to music and relaxing. They are also a lot more comfortable than my previous pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WesleyM, thank you for the five-star rating! We are delighted to know that the WH1000XM5 headphones are exactly what your expected for, thanks to their industry-leading noise cancellation technology, outstanding sound quality, and ultra-comfortable design—ideal for music and chilling. Thank you for choosing Sony! Best regards, -Jenn.
Awesome Headphones!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great rich crisp sound with Bass! Its like Surround Sound ! A *** "MUST" *** Buy!! In fact, it's a "Best Buy"!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LloydE,
That's absolutely wonderful to hear! We are thrilled that you love the rich, crisp sound and the powerful Bass on your WH-1000XM5 headphones, making your listening experience feel like surround sound. Enjoy your "Must Buy" headset!
Thanks for choosing Sony.
Best regards, Eliab
Pleasantly Surprised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I very happy with these Sony Headphones. It does way more than I knew!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louis122757,
We are thrilled to hear that you are very happy with your silver WH-1000XM5 headphones and that they are exceeding your expectations! It is wonderful to know you're discovering all the "hidden" smarts we packed into them, like Speak-to-Chat, which automatically pauses your music when you start talking, and Adaptive Sound Control, which adjusts the noise canceling based on your surroundings. We designed these to be much more than just a pair of headphones, and we’re so glad you’re enjoying that premium, feature-rich experience. Thanks for choosing Sony.
Best regards, Eliab