Customer Ratings & Reviews

Hi Mkent667, Thank you for sharing your 5-star review! We're thrilled to hear your son is enjoying the Sony XM5 headphones and making great use of its features. It's great to know you found it to be a good value, especially with the holiday sale. Thanks for choosing Sony! -Maria

Hi JCfromtheLBC!
Thank you so much for your feedback! We are really happy to hear that you’re enjoying your WH-1000XM5 earphones.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Realtalk,

We are thrilled to hear that you're loving the clear sound and great value of your new WH-1000XM5 headphones! It’s wonderful to know that the audio quality is hitting the mark for you at every volume level, and we're glad you were able to take advantage of such a great price. Thanks for choosing Sony.

Best regards, Eliab

Hi Raffy, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent

Hi Destiny! Thank you so much for your wonderful review! It brings us great joy to hear that you chose the WH-1000XM5 headphones for a second time, even after your pup had a little fun with your previous pair. We’re thrilled that you appreciate the exceptional sound quality and the convenient touchpad controls on the right earcup, which allow for easy adjustments while you listen.

Your loyalty means the world to us and we hope you continue to enjoy your headphones for years to come!

Thank you for choosing Sony!
Best regards,
Estefany

Hello HerbertV,

Thank you for choosing Sony!

We couldn't be happier to hear that the WH1000XM5 headphones effectively block out surrounding noise, allowing you to enjoy your audio in peace. It’s rewarding to know our technology is making a positive difference in your listening experience.

Best regards,
-Fred

Hello Nreviews! We are glad to hear that you are enjoying your new WH1000XM5! Thank you for choosing Sony and for the 5-star rating! -Carl

Thank you for the review, RaeT!

We are so happy to hear that your WH-1000XM5 headphones are doing a great job of blocking out the world around you! With two processors controlling eight microphones, we designed these to provide our best noise canceling yet, especially for high-frequency sounds. It’s wonderful to know they are helping you find some peace and quiet!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi JavierP, We appreciate your feedback and we are glad that you now have a premium headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent

Hi CharlrwD Great! We're glad that you like the sound, comfort, and fits perfectly. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi CarlosJ,

Amazing! We are truly happy to know your satisfaction with the superb quality, very comfortable fit design, and exceptional noise canceling feature of our WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi PiyushN,

You made the right choice with the Sony WH-1000XM5! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-Ralph

Hello AshleyC,

Thank you for choosing Sony!

It brings us great joy to hear that you appreciate the WH-1000XM5 headphones' quality construction and sound. We take pride in crafting products that offer both durability and an exceptional audio experience, and your kind words truly affirm our commitment. Your feedback motivates us to continue delivering the best in innovation and design.

Best regards,
-Fred

Hi AthbarN!
We are excited to hear you're now a fan of over-the-ear headphones and that the WH-1000XM5s were the ones to win you over!

It's awesome that they are lasting you so long on a charge, as we've designed them to keep up with even the longest days of listening. With their incredible noise cancellation and premium sound, they're the perfect companion for your music.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi JoeD,

That's a great use case! We're so glad to hear the noise cancellation is helping you stay focused in a busy home environment! Sounds like the WH1000XM5 are making a real difference in your workday. Thanks for choosing Sony.
-Aldair

Thank you for sharing your wonderful experience with the WH-1000XM5, NinelM! We're thrilled to hear that you’re enjoying the high-quality noise cancellation and that our headset has become your top choice.

Regarding your mention of handwashing the case, we appreciate your attention to keeping your accessories clean. While it’s important to maintain your headphones and their case, we recommend following Sony’s official care instructions to ensure long-term performance and avoid accidental damage. For most Sony headphone models, it’s best to clean cases with a dry, soft cloth, and to avoid submerging them in water or using harsh cleaning agents, as some cases may not be water-resistant and moisture could lead to malfunction or affect their longevity.

Thank you again for your feedback and for choosing Sony. We hope your WH-1000XM5 headphones continue to provide an exceptional listening experience!

Best regards,
Gus
Sony Social Media Team

Hi Microsoft365,

We are elated to hear that you find the sound and quality of your headphones to be awesome! Knowing that you would highly recommend them to others is a wonderful compliment to the work we put into our products.

Thank you for choosing Sony.

Regards,
Dominick

Hi Enzo,

Very nice! We're glad to hear that you like the noise canceling and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hi Grider, We're thrilled to hear that you like the sound quality and ease of setting up the app. For low sound level, please try the following steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html

Thank you for choosing Sony.

Hi Angel, Awesome choice! We are glad to hear that you are enjoying the noise canceling of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl