Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
A great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they are so lightweight and the sound is amazing, I also love that with just one tap you pause them to listen to the outside world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaL, Amazing! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Incredible battery life!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves these earphones. The sound quality is amazing and she said that the battery lasted an entire month!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Becky, Great! We're glad that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
I like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They last long, sound great, great for studying! They charge fast. Overall very happy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaG,
Great! We are very happy that you are pleased with sound quality, battery life and the quick charge feature of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony did it again!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice cancellation and great sound quality. Very comfortable to wear even for long periods of time. I personally prefer the folding style the xm4 has but these are still ok.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quinton, Great! We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
A little disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if the pair I purchased are faulty but the Noise Cancellation isn’t good enough. I tried them in the store before I purchased them (during a very noisy Black Friday) and they were perfect, I couldn’t hear anything but the music. But the pair I have don’t cancel background noises that well. I might have to return them for a different pair. Overall great sound quality and very comfortable, but if I’m buying “Noise Canceling” headphones for $300 I’d want them to work as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaW, WeRe sorry to hear about your experience. This is definitely not the news we'd like to hear from you. Allow us to help and turn your experience around.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Additional step is available on the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are awesome. It fits snuggly around the ears. Sound is remarkable. You can select noise cancellation, which works well. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarciaP, Great! We're delighted to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Quite good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite good. Sound excellent for Bluetooth headphones. A bit pricey and they are a bit hot on the ears. Noise cancellation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi None, Excellent choice! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best over the ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over-the-ear headphones, sound, connectivity, and comfort - with convenience of in stock at Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie We appreciate your perfect star rating. It is truly our pleasure that you you are enjoying the sound, connectivity, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Awesome!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so perfect! To use on airplane, noisy areas, home, you name it! We love this so much, getting a second one soon!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacarenaC, That's great! We're very happy to hear that you're satisfied with your purchase. We're looking forward to your next purchase! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love these Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.l love these headphones! You can customize the equalizers to your liking and I love that! Just make sure you take care of them because they can be a bit delicate!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani,
Thank you for your fantastic 5-star review! We're so glad to hear you love your WH-1000XM5 headphones and that you're enjoying the ability to customize the equalizer settings to your personal taste. We appreciate you mentioning the delicate nature of the product. It's a great reminder for all users that proper care helps ensure a long and enjoyable lifespan for their headphones.
Thanks for choosing Sony, have a fantastic day!
DiegoV
- Pros mentioned:Comfort
Great until i left them over seas....
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between these and the Bose these seemed to be a bit more comfortable but on a long flight over seas the top of my head would hurt a bit. but nothing to worry about anymore, i forgot them over there and there is one happy person in the Philippines with a nice head set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW, We're glad that you like the incredible features and amazing performance of the headphones. That's unfortunate, we're sorry to learn about what happened. Thank you for taking the time to share your feedback. Regards, Jess
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were amazing. The noise cancelstion is outstanding and the bass on them are very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HugoJ!
Thank you so much for your feedback on the WH-1000XM5 headphones. It brings us great satisfaction to hear that you’re happy with the noise cancellation and bass performance.
These headphones are designed to provide an immersive listening experience with industry-leading noise cancellation technology, adaptive sound control and high-resolution audio support to deliver rich and detailed sound.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Worth the spend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, and battery life. Switches between 2 connected devices seamlessly. Would prefer if it folded like the XB900
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanx, We're glad that you like the sound, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great investment in comfort and safety
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around happy with these headphones. I often work driving loud trucks and heavy equipment. While I need to hear alarms, horns or changes in the sound of the machinery the dull roar can become incredibly exhausting. However with these headphones I can adjust how much of the ambient noise I hear so I do not interfere with the safe operation of said equipment. I am also very pleased with the call quality and I am told that I sound much clearer when on the headphones whether or not I'm operating equipment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quentin,
We appreciate the 5-star rating and we're glad you like the comfort, call quality and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Super sensitive sensors, easy fix, immaculat sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was frustrated with how sensitive the sensor controls were because I wanted them for the gym but then learned they can be turned off by downloading the app, it’s been an amazing sound experience. I do wish there was a version with actual buttons for physical activity purposes but I’m not complaining this the best sound experience I’ve ever had for when I want to be in my zone & forget the world! 9/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALS7, thank you for your feedback. We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphones better then beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact they can lastu longer on a battey then the beats i had and they have better noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Primalport51, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Perfect headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound, excellent noise cancelling, lightweight. I only use other headphones when these are charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexnano, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! We're so happy to hear you like the exceptional sound, superb noise cancellation, and lightweight design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great for traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound canceling is the best I have ever had. Perfect for air travel. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonJ, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Set Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these for the noise cancelling and quality alone. But i never knew how comfortable a pair of headphones could be. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcmr, Great! We're delighted to hear that you like the noise canceling and quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Ear Phones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife is happy with comfort and fit. Sound quality is excellent .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myles,
Great! We're glad that your wife is enjoying the fit, comfort, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph