Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony used to be my go to.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has fallen far from their original quality. I was able to compare these with the Bose and Apple equivalents. Sony came in 2nd after Apple! Why? The sound quality and noise cancellation is good, but not the best.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisG, thanks for choosing and purchasing our product. We appreciate your feedback regarding the sound quality and noise canceling feature of WH1000XM5. It's important to acknowledge the aspects of your feedback. The WH-1000XM5 indeed prioritizes sound quality with an option to adjust this via the “Sony | Headphones Connect” app. It offers two modes: "Priority on sound quality" and "Priority on stable connection". Although the WH-1000XM5 is designed to deliver high-quality sound and effective noise cancellation, individual preferences and experiences with audio quality can vary, leading to different comparisons with products from other brands. Thanks for choosing Sony. ~Earl
love 'em
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I have ever bought. Crisp sound and great quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCS26,
We are thrilled that you’re enjoying the crisp sound and quality of your new WH-1000XM5 headphones! By using our Integrated Processor V1 and eight specialized microphones, we designed these to deliver the exceptional noise cancellation and detailed audio you're experiencing.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Definitely better than AirPods Pro max. Sound quality is phenomenal and very comfortable around your ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sobain, Great! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Don’t hesitate, just buy them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, tons of great features, long battery life and the best active noise cancelling in the game!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD, Excellent! We're thrilled you like the amazing sound quality, cool new features, long battery life, and amazing noise cancellation of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great and it comfortably and the sound quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior, Amazing! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headset I have owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confortable easy to connect and the noise cancelation is very useful. Awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ma01, We're glad that you like the noise canceling function, comfort, and ease of connection. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great set of headphones if they cost <=150.00
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is challenging. They sound really good, but I got them because of their ability to connect to multiple devices. First issue was they have problems with windows 10. So I had to jump through hoops to get them to work. I have been using them at work for about a week now. To be honest I plan on returning them. After a few hours of wearing them my ears are very sore. Their features are very cool for the noise cancelation. The way you can have the sound stop when you talk. Really cool while wearing them in an office setting....unless you have a cold or cough. Yeah they shut down for 10 secs with every cough. My main reason for returning them is I don't feel they are worth the $300.00 I spent on them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BryanR,
Thank you for sharing your experience! It’s great to hear you enjoyed the sound quality, noise-canceling, and features like speak-to-chat. However, we’re sorry to hear about the challenges with compatibility and discomfort during extended wear. We appreciate you giving our product a try and value your input, as it helps us continue to improve. If you decide to explore our products in the future or need any assistance, please don’t hesitate to reach out to us at socialsupport@am.sony.com.
Thank you once again for your understanding, and we hope you will consider Sony for your future purchases!
Sincerely,
Maria
- Pros mentioned:Battery life, Sound quality
Love It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality and sound cancellation and the best battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH, We're glad to hear that you are enjoying the audio quality, noise canceling, and battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Feel and quality not upto the mark
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have a very cheap plastic touch to it. Dows not feel premium for the price point. Could have been better but the sound quality is something that makes up for it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello unbox2000,
Thank you for considering Sony products.
We sincerely appreciate your candid feedback regarding the WH-1000XM5 headphones. We’re sorry to hear that the material quality didn’t feel as premium as you expected for the price. This is not the standard we aim to deliver, and we take your concerns very seriously. We truly appreciate you pointing out both the areas where we can improve and the strengths in sound quality. Please rest assured that your feedback will be shared with our dedicated Sony team for a thorough review as we continue working to make our products even better.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise reduction. Very comfortable on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greeneyemic, Amazing! We're delighted to hear that you are enjoying the sound, noise canceling, and comfortable on the ears. Your feedback is greatly appreciated and we thank you for choosing Sony. Erin
they do the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just like advertised. I put them on before games and on the way to games and it's wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Grammy,
Thank you for choosing Sony!
We’re elated to hear that the WH-1000XM5 headphones are just as advertised and enhance your experience before and on the way to games. It’s rewarding to know they provide the comfort and performance you’re looking for during those moments.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sounds great
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the soft fit, the cushions and the sound of thr headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleBuys Great! We're glad that you like the fit and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Solid but too advanced.
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good audio quality and noise cancellation, but the touch controls are far too sensitive. I dislike that they can so easily be activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for highlighting the excellent audio quality and noise cancellation of the WH-1000XM5, ChaseP. Regarding your concern about the touch controls being overly sensitive, we understand that accidental activation can be frustrating.
While there isn’t an option to directly adjust the sensitivity of the touch controls on the WH-1000XM5, there are some best practices that may help reduce unintended touches:
- Ensure that you are making swipe gestures perpendicular (forward/backward) or parallel (up/down) to the headband, as the angle and direction can impact how the touch sensor interprets your input. Using correct gesture alignment may help avoid accidental activations.
- Be mindful of how you wear the headphones, as the orientation and how snugly they fit can affect the response of the touch sensors.
- When setting the headphones down or adjusting them, try to avoid contact with the touch control panel to minimize unintended input.
We appreciate your input, as it helps us continually improve our products and user experience.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sony headphones. Great sound and fit! No regrets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mogie66, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Pair of Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly the best pair of headphones I've ever owned. The audio quality is incredible and the call quality is quite impressive too according to my colleagues who've noticed. I love the feature that connects to multiple devices and is able to switch between the two. The noise cancelling is very impressive and make these an all around great everyday pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonah, Awesome! We're thrilled to hear that you are enjoying the audio, call quality, noise canceling, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Greatest headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever happened. Sound is amazing. Noise canceling and mute to chat are amazing. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KH0011,
Thank you for your review!
We are thrilled to hear that you are enjoying the Sony WH-1000XM5 headphones. These headphones incorporate advanced technology to ensure you experience the highest quality sound. The WH-1000XM5 features innovative functionalities such as Speak-to-Chat and Active Noise Cancellation, and the Sony Headphones Connect app is designed to enhance your overall experience.
Your recommendation means a great deal to us, and we hope you continue to enjoy your headphones every day!
Thank you once again for choosing Sony!
Best regards,
Gus
Great noise canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones for this price. The noise canceling is very good for airplane trips and the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Johnny,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH-1000XM5 headphones are providing excellent noise cancellation during your airplane trips and gym sessions. It’s rewarding to know that their performance offers you such a valuable and enjoyable experience in different environments.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Must have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is top of the line with the most comfortable fit in a headphone I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonC,
Very nice! We appreciate the 5-star rating and we're happy to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, super light . Was debating between this and the max but I’m glad I chose this ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaH Awesome! We're glad that that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great amazing sound quality and so comfortable definetly worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emiliano, Amazing! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin