Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones on the market. Comfortable and stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy, We're glad that you are enjoying the noise canceling function, comfort, and style. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb noose cancelling,souns, and comfort. Definitely a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oreck, Great! We're glad that you are enjoying the noise canceling function, sound quality, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Noise canceling phones - best out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these phones recently to deal with prolonged medical visits due to cancer. The hospital is busy and noisy - these phones are amazing. They give me the peace and quiet I need to get through my long days. Great value, and amazing sound quality. Highly recommend these if you travel, or just want some IAT (Independent Alone Time) with yourself! Rock on Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LDMNH, We're glad that the headphones gives you peace and quiet time. We're also happy to hear that you are enjoying the sound quality. We pray with you for your fast recovery. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Vastly improved mics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A major redesign, lighter than before. Feels more comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones - make a great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband for Christmas. He loves it. He has a Sony noise canceling headphones now and he said these are better. He likes the ability to turn on/off the noise canceling when we are out to dinner. He can turn it off to talk to me, then turn it back on easily afterwards.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JannJ, We are happy that your husband loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great quality headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great quality headphones and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jordy!
We are absolutely thrilled to hear that you are impressed with the WH-1000XM5 headphones! It is incredibly rewarding to know that you recognize the really great quality and the excellent sound performance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Incredible sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound and incredibly light. Perfecr for rhe gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eduardo,
Great! We're glad that you are enjoying the sound quality and weight of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good sound, ANC, poor head band.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is great. Noise canceling is better than my 4 year old Bose QC2s. Ear cups fit me perfectly, but a bit toasty. The biggest downside is the head band. It's incredibly narrow so the weight is all focused on that narrow bit and after about an hour wearing them your head starts hurting. Otherwise great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Travis, Great! We're glad that you like the noise canceling function and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Cute, comfortable, & good sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I’ve been enjoying my headphones. I do notice that the sound isn’t as loud when listening to Apple Music. Otherwise I have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crystal,
We are happy to hear you are enjoying your WH-1000XM5 headphones! Regarding the volume with Apple Music, we suggest checking if Sound Check is enabled in your device's music settings, as this feature can sometimes lower the overall output level.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Best Headphones that Ive Owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeilC,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones. The calls are clear and they block out background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaD!
It brings us great joy to hear that you love your WH-1000XM5 headphones! We truly appreciate your feedback. These headphones are equipped with advanced noise-canceling technology and exceptional sound quality, ensuring you can enjoy your music and calls without any distractions.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
AMAZING!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is so good and they are so comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Israel, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, highly recommended! I upgraded from my old Sony headphones and these are much better. The noise canceling is insane, blocks out all outside sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryzone,
Thank you for sharing your experience! We’re thrilled to hear you’re loving the WH1000XM5 headphones. The sound quality and next-level noise canceling really make them a fantastic upgrade.
Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Expensive but perfect for music lover!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid, music sounds awesome through these! The noise cancelling works very well, allows me to get lots of work done with little to no distractions. It's features are really good, plus it's connection quality is great! While they're expensive, they're definitely worth every dollar if you're someone who loves listening to music alot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devin, Thank you for this amazing review of your WH-1000XM5. We're glad you love the exceptional sound quality, excellent noise cancellation and overall features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Spectacular headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these as a Christmas gift for my wife and she has absolutely loved them. She is a musician and records from our home studio quite a bit and these have fantastic headphones for recording or just sure listening casually. Normally she does not care about this kind of thing but she has absolutely been in love with these headphones and will not go back to any others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablo, We're happy to hear that your wife loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Best headphones everr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from xm4. These are lighter and still has the best noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milow! Awesome upgrade! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best hearing aids I've ever tried, the noise cancellation is very good, 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LarryML,
Thank you for choosing Sony!
We're delighted that you find the WH-1000XM5 headphones to be the best you've ever tried. The noise cancellation feature is indeed a standout, and we're thrilled to know you're enjoying it. Thank you for your recommendation! We appreciate your support and hope you continue to enjoy your listening experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good quality of headphones. The service was good in the store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esther2020,
Thank you so much for your 5-star review of the Sony - WH1000XM5 headphones! We're delighted to hear you're enjoying the quality. These headphones were designed to deliver an exceptional listening experience, with industry-leading noise cancellation, immersive sound, and up to 30 hours of battery life so you can enjoy your music longer. They're also lightweight and comfortable, making them perfect for all-day use.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
best on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing quality, comfortable, best sound quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdonI, We're glad that you like the sound, comfort, and overall quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, headphones crazy good sound quality would recommend great birthday gift. Great gift in general.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChananelT,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying the WH-1000XM5 headphones and their incredible sound quality. They really do make a special gift, whether for a birthday or any occasion! We designed them to deliver an immersive listening experience with top-tier noise cancellation and comfort, so it’s great to see they’re living up to your expectations. Thank you for your recommendation!
Best regards,
-Fred