Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good style. Sits well light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ou812, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are spectacular , comfortable and very good on the acoustics
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good quality and exactly what you pay for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoM,
Thanks for your concise and positive review of the WH-1000XM5 headphones! We're delighted to hear you appreciate their excellent quality and can confirm they're a great investment.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort
great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are the best over the ear speakers i have ever had and i can wear them all day they are so comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerF,
You made the right choice! We're thrilled that you like the design and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Design Flaw
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.with the time I had with these headphones I can say that they are a really good pair of headphones in terms of noise cancellation and amazing sound quality, however this product does have its fair share of drawbacks. The material that it is made out of makes it easy to break, although I have not broke my pair of headphones, there has been a design flaw that I have unfortunately come across. The design flaw are the hinges that connect the headband to the headphone cups and they tend to break easily without any external factors that caused it to break. I have researched about this problem on the internet, and this is a common issue that has not yet been resolved. There are numerous complaints about these headphones and their poor durability. I only had them for about 6 months, I put them on and then all of a sudden they are broken. I am actively trying to get them replaced, fixed, or refunded because this is not any of my fault rather Sony's fault and they are being difficult. If you are having the same issue file a complaint with the BBB (Better Business Bureau) and explain the situation. If you took the time to read this, please reconsider buying this headphone there are plenty of other options available, thank you!
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Sound is amazing, definitely recommend to purchase.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent purchase; recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits my needs exactly. Very good sound. Sturdy and well made. Noise canceling intuitive to use and extremely effective. Got great, clear and honest feedback from Best Buy as I reviewed noise-canceling headphone options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielW, We're glad that the headphones fit your needs. We also appreciate that you like the sound and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
FANTASTIC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality, fantastic customer service in guiding me to the best in the store and listening to each device. Ultimately went with these, the quality is unmatched and you can't beat the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaF,
Awesome! We're happy that you like the quality of the Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset was a game changer for me. I love using them while traveling. They pretty much block out any unwanted noise. The sound is great. The sticker price is up there but it's worth it to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin, we're glad you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great option for travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, missing the feature for air of the x4 but so far amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPSR! Thank you so much for your feedback! We are truly wonderful to know that you're enjoying the sound quality of the WH-1000XM5. We appreciate your thoughts and will take them into consideration as we continue to improve our products.
These headphones are designed with advanced noise-cancellation technology and exceptional battery life to enhance your listening experience.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Fits like a glove…or a hat
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If you get any other headphones than this you’re not really enjoying quality. This is a overall fantastic pair of headphones. While at work or at home the smart -noise-concealing features will have you raving at your friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JonattanE, We are thrilled to know that you now have a fantastic pair of headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Good but too many features
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but annoying features that make using them difficult.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, KevinM.
We’re glad to hear you're enjoying the sound quality of your WH-1000XM5, but we're sorry to hear that some features have been a bit frustrating to use. We aim for a seamless experience, and your input is very helpful as we continue to improve.
If there are specific settings like "Speak-to-Chat" or touch controls causing issues, they can often be customized or disabled in the Sony | Headphones Connect app to better suit your style.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Perfect gear. Never regret
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and feel good for walking. Also good for exercise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamjB, we are excited to hear that your WH-1000XM5 headphones are a perfect companion for your walks and workouts!
We designed them with your comfort and an immersive audio experience in mind, thanks to features like their lightweight design and exceptional noise cancellation.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, SONY will not disappoint, this product is comparable and I may say better then other more expensive headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseE,
That's great! We're glad to hear that you like your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Nice upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good improvement in terms of the quality of music it delivers, what I will say that most people will see as a negative is the fact the holding case is bigger due to the headphones not being able to fold closed. At times it did bother me but as I normally have them out due to how much I use them it doesn’t cause much of an issue for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyonarte, Great! We're pleased to hear that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality! Already bought 2 for the kids and buying another one for wife
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OliverC,
Thank you for choosing Sony!
We're thrilled to learn that you're so impressed with the quality of the WH-1000XM5 headphones that you've already purchased two for your kids and are now getting another for your wife! It brings us great joy to know that our product is providing such enjoyment for your entire family. We sincerely appreciate your loyalty to Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They great they cancel noise comfortable fit great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatSound . We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Brother didn’t not like the color of it so had to rerun it. Otherwise it has some nice sound and great option of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MariaH, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. I am not an audiophile but they sound great to me. A couple of great features are when you talk it pauses the music and turns on the microphone so you can hear yourself talk. Another is when you lift one side of the headphone it pauses the music until you put it back to your ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricE, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are a must have for any audiophile looking to buy a headset while not breaking the bank. The DSEE extreme paired with Dolby atmos provides the best listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulL, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin