Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Pretty solid
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There pretty good waited for them to be cheaper and they sound pretty good have no problems just good set of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my this product, especially when you workout and you don’t listen to the noise around you, you can focus on what are you doing. Also the quality of the earbuds are great. Best purchase I have done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OswaldoJ,
We're glad to hear that you love your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazingly the Best!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the headphone is superb! I can’t ask for anything else! When you use it, you’re like in a trance where youre focused on the music you’re plsying! This is my second one.. gave the first one to my hubby! Sony, you did great! Loved the product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JinKookieOT7, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best wireless overhead.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. Block out sound great even without noise cancellation on. The sound quality is also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyL, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony rules!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the pleasure of using these headphones on a trip to Hawaii. The plane ride was long, but the Sony headphones made it an extremely pleasurable trip. The noise canceling is amazing, along with full range, sound, and deep bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berber, We're pleased to hear that you have a wonderful plane ride. We are also happy to hear that you like the noise canceling function and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Noise canx headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great sounds great! O ne of the better noise canceling headsets I have had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyS, thanks for sharing your great experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality and industry-leading noise cancellation technology of these headphones. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Best Headphones.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have had for a while, I gave a pair to my niece and bought a new pair just because they are so great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GianL, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s all in the title. Amazing quality. I’ve always loved the wh1000xm series
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeviH,
Thank you for choosing Sony!
We are delighted to learn that you are enjoying the WH-1000XM5 and have consistently loved the WH-1000XM series. Your recognition of the exceptional quality of our headphones is incredibly meaningful to us. We continually strive to ensure our products surpass your expectations, and it is truly gratifying to hear when we have achieved that.
Best regards,
-Fred
- Pros mentioned:Sound quality
Couldnt be more happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally had airpod maxs and was dissapointed got these as a replacment and coildnt be more happy, noise cancelling is great, touch controls are intuitive, and audio quality is absolutely amazing. Carrying case is great too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, We're glad that you're happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had. The noise canceling is amazing. While flying you can’t hear the plane at all. Music sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieD, We're glad that you like the features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were exactly what i was looking for the quality is perfect and the sound blocker works so well i am definitely going to get another pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IselaV, Awesome! Glad to hear your purchase went well and these headphones suits your needs and expectations. It's wonderful to know that you are enjoying the super sound quality and excellent noise cancellation of your WH-1000XM5. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Have a great day! -Jess
- Pros mentioned:Sound quality
Best headphones
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Greatest pair of headphones i have ever used hands down! Great noise cancelation and sound quality. And the app is very user friendly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeyB, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall quantity is good. Crystal clear sound. Using it over 2 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, ArindamM,
Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, and amazing Sound quality and Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Good sound slightly annoying build
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good but ever dependent on the EQ settings it seems. You have to take the time to tailor the experience to how you want to experience sound with the companion app. In terms of build it is aesthetically pleasing but smudges easily. The cupping around the ears is also prone to become wet from sweat.
I would recommend this to a friend Ear phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Dies exactly what is says it will do. Zero sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beckyblock,
We feel privileged to know that your headphones are delivering such a serene listening environment! It is fantastic that the technology is effectively silencing the world around you, providing the perfect backdrop for your favorite music or podcasts.
Thank you for choosing Sony to be your companion in silence and sound.
Regards,
Dominick
- Pros mentioned:Sound quality
Its worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive done hours worth of research and have never found a better fit for my needs. Continuous studying in the school library can get loud at times. The noise cancelation is absolutely worth every penny. Although the cost really hurts the pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GonC,
Great! We're happy that we were able to satisfy your headphone needs. With our WH-1000XM5, we make sure it is worthy of your time and money. Our WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate you in giving us a 5 Star Review and we thank you for choosing Sony. - Marco
- Pros mentioned:Sound quality
:)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice great sound and noise canceling i would recommend everyone to get these tbh
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielF, thank you for sharing your positive feedback about the WH-1000XM5 headphones!
It's great to hear that you find them to have excellent sound quality and effective noise cancellation. They truly stand out in the market for their superior audio performance and noise-canceling capabilities.
Your recommendation is appreciated and could definitely help others in their decision-making process!
Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
good for everyday
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, I've tried bose before and while quality was better at times these are much better for everyday use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarnellC, You've made an excellent choice! We're very happy to hear that you find these better for everyday use. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones plus and minus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it shuts out airplane and other noise it is fantastic but I've been having some trouble keeping it working. E.g., After a story I was listening to finished, I couldn't get anything else to play. I'm hoping I can figure out how to prevent this sort of thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoisL, We are sorry that you are having an issue with your Sony headphones. Please make sure your headphones are up-to-date to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html. Feel free to test the unit again and verify if it resolves the issue. Despite your concern, it's good that you still like your headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
The Best Ever!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing headphones. I originally had the mark 3s and I thought those were amazing headphones. These, mark 5s are even better in sound quality and they do a good job to function as Bluetooth headset for calls. A bit expensive but worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImReviewingIt, We're glad that you like the sound quality and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin