Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected. Bought another for my wife. Like you're in your own world. Music as it should be heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulK, Thank you for your positive review! We're thrilled to hear that the WH-1000XM5 exceeded your expectations and that you enjoyed it so much you bought another one for your wife. It's fantastic to know that the headphones create an immersive experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've upgraded from my XM2 and this is similar with better quality. I was debating to do the upgrade since my XM2 still works but I'm really glad I got this when it was on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JagerD, Thank you for upgrading to your new Sony WH1000XM5! You've definitely made a great choice. We're glad you like the overall quality of your new Sony headphones. Thank you for your continued trust in Sony products! -Sam
- Pros mentioned:Sound quality
Top quality headphones but tiny inconveniences
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For someone who has never owned premium headphones these are amazing, the noise cancelling is great and the sound is definitely better than the $20 ones. The 2 things that bothered me was when the noise cancelling was on it would feel weird when not playing anything. The second thing was the charging cable being way too small. But overall these headphones are really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hipo23, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! If the effect of noise canceling is not sufficient, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Weight
WORTH USING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.YALL DEFINITELY GET THIS Not the heavy weight airpods pro THIS HEADPHONES ARE LIGHT AND REALLY WORTH IT
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, ReeKoo! We're glad you like the lightweight design of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life
Overall a great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable to wear all day and the microphone is very clear during meetings. I will say not being able to connect to multiple devices at once has thrown me off a little bit. The battery life is phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberR,
Thank you for the review and we're glad to hear that you like the comfortable design, battery life and microphone of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
I recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. - Noise cancelling is about the same as the MX3's - blueooth pairs and switching to devices is totally worth the buy. It connected to devices fast. - build quality and style is also much better than MX3's I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterT, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Some of the best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sonys have amazing sound clarity and really make you feel immersed in what your listening too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BIRR, It's fantastic to hear about the immersive sound quality of the WH-1000XM5! The clarity really seems to enhance your listening experience. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great for the gym
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amaizng for an office setting but alos work great for the gym. The volume level does have to be at about 70% plus noise cancellation to really not hear anything but overall great pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, perfect! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing performance of your WH-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Best of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best. The touch controls are amazing and you put your hand on top of the right ear cup and it lowers the volume and noise cancelling so you can talk without removing them. Audio is incredible and the App you will actually will use. so many pre-sets and customization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jochy, Amazing! We're pleased to hear that you are enjoying the features, sound quality, noise canceling function, and use of Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, great quality and exceptional performance!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mony,
Thank you for choosing Sony!
We are thrilled to hear that you found the product to be excellent, with great quality and exceptional performance. At Sony, we are committed to providing exceptional audio experiences, and we are thrilled to hear that our WH-1000XM5 headphones have gone above and beyond your expectations.
Best regards,
-Fred
- Pros mentioned:Sound quality
noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise cancelling. Used it on a cross country air trip and the noise cancellation was excellent. Gesture control is very convenient. Music quality is superior to most others I have tested.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGsoundbar, Amazing! We're glad that you are enjoying the sound, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I previously used Bose QC 35 II on my computer and QC 700s for my mobile and tablet. These absolutely crush both of those headsets. They arent as good as my Sennheiser 600S but these have the best noise cancellation of the three compared headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for Office Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. The noise canceling doesn't silence everything for me with my glasses and long hair, but it definitely makes all the sounds more manageable. The option to enable and disable noise canceling at the push of a button is also very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johann, We are glad that you now have a great pair of good headphones for your office work. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Got them for a plane trip and for once I didn’t hear the planes engine or anything else around me. Highly recommend. And they’re lightweight which I love too.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, GiGu!
We are absolutely thrilled to hear how much you love your WH-1000XM5 headphones! It is incredibly rewarding to know that the next-level noise cancellation completely eliminated the plane's engine noise and surrounding distractions during your trip—that is exactly what they are designed for.
We're also glad you appreciate the lightweight design, making them comfortable for long journeys. Thank you for your high recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
great headphoneS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and I like the tap functions. The app gives a lot of cool customizations too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katana,
We're glad to hear that you like the comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super good headphones the noise canceling is unreal :) and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SonyH,
Thanks for the great review and the 5-stars rating! We are glad to hear you are enjoying your Sony Headphones! It is great that you are taking advantage of the amazing Noise Cancelling feature. Download the Sony Sound Connect app to explore more features and options!
Thanks for choosing Sony, have an awesome day!
-DiegoV
- Pros mentioned:Battery life
Endless Battery!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a fantastic pair of headphones! I still haven’t messed with all the settings. The battery life amazing! I haven’t had to recharge them yet. They just keep going!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsok, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Simply the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing all around! I use them regularly for my flights. Super easy to pair with my phone and the sound quality is top notch. Shut out the outside world with these world class, noise canceling over the ear headphones by Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin,
That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Best Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound incredible, I use these at the gym all the time, I charge them every few weeks because the battery life is super good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hubert,
Amazing! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One word.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immersion is the best word to describe these headphones, in the gym, in the streets, everywhere. The noise cancelling is superior. Best purchase I have made in awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewD, Thank you for sharing your wonderful experience with your new WH1000XM5! We're thrilled to hear you like the immersive experience and superb noise canceling of these headphones. Thanks for choosing Sony! -Sam