Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielV, thank you so much for your thoughtful review!
We're thrilled to hear you love the sound quality and noise cancellation of the WH-1000XM5! Your feedback means a lot to us. It's great to know our headphones are enhancing your listening experience with advanced noise-canceling tech and exceptional audio at an accessible price.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Comfort
Sony-XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, very comfortable. Won’t regret purchasing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesM, it brings us great joy to hear you're loving the incredible sound and all-day comfort of your new Sony WH-1000XM5 headphones! Their top-tier noise canceling really makes them ideal for all your on-the-go listening. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
Love these headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is such a minor detail but I love how the sound slowly "melts away" when you turn on noise cancelling. It's borderline magical! I wear glasses and I take them off when I wear these headphones since the extra seal they produce even make the noise cancelling even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Knightshift, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Greatness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is just great. Noise canceling is beyond words
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Papiloxs, thanks for the five-stars rating! We are beyond pleased to hear that you're enjoying the impressive sound quality of the WH1000XM5 and its industry-leading noise cancellation function! Thanks for choosing Sony! Sicerely, -Jenn.
- Pros mentioned:Sound quality
Mikemike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the noise canceling and the sound is amazing and I love the color choices. I got the blue to match my smart watch and phone. So far easy to operate but still learning
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayD, We are thrilled to hear that you absolutely love the noise canceling and the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best headphones ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to go to the gym with very low quality headphones. Now that I was able to purchase this high quality Sony headphones I won’t go back. The people at the store were very helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peruano, That's awesome! We are thrilled to hear that your Sony WH1000XM5 wireless noise canceling headphones are the best for you. You chose the best brand this time. Thank you for your purchase. Enjoy your music! Vincent
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have sensitive skin the material around the ears I had a reaction too. Now my husband uses them and loves them. Visually they look great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuiselleM,
Thank you for sharing your experience with the WH-1000XM5. While we are glad to hear that your husband is enjoying the headphones and that you appreciate the design, we are truly sorry to learn about the skin reaction you experienced.
We take feedback regarding the materials used in our products very seriously. Please be assured that we will share your comments with our Product Development Team for their review and consideration in future designs.
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Bass
Gym head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the gym and they have worked great and have good bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, EliJ,
Thanks for the great review and the 5 stars rating! We are glad that the Headphones adapted so well to your needs and are what you were looking for! With an Ultra-comfortable, lightweight design with soft fit leather, we are sure you are going to love them even more as time goes by.
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Great sound, good fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrall these headphones are for anyone who enjoys good sound quality although for the price one may look for other alternatives like the XM4s. If you can snag them on sale Id definitely recommend them. Only complain is they do get a bit warm around the ears if wearing for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ticopapa,
Thank you for sharing your feedback on your experience with your Sony WH1000XM5. While we're glad you like the amazing sound quality of the unit and how it fits your head, we regret to hear you're having some heat discomfort when wearing the headset due to the tight seal over the ears. Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts on this article for instructions on how to wear the headphones correctly:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
I hope this helps and thank you for choosing Sony!
Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son and he loves them. Great sound quality and superb noise cancelation. I have tried some of the other more expensive headphones and the sound quality on these is absolutely on par.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Great! We're glad that your son loves the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones with awesome noise cancelling. I bought it for a flight, and now I use them to record music covers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyG, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great everything. Love the sound cancellation and interface controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonH! Thank you so much for your five-star rating! We're thrilled to hear that you're enjoying the WH1000XM5. It's fantastic to know that its industry-leading noise cancellation technology and user-friendly interface are enhancing your experience. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Comfort
Review Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine. Comfortable. I dont know what else to day.
I would recommend this to a friend good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great for phone calls which is what I use them for. I have still not learned everything they can do and am thankful that the app is on my phone to help learn everything it does.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience, WesleyH!
We are delighted to hear that your WH-1000XM5 are performing great for your phone calls! Clear communication is a major focus for us.
It’s also wonderful that you are finding the companion app helpful for discovering all the advanced features the headphones have to offer. There’s certainly a lot of great functionality packed into them!
Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Sound and quick connect to iPhone & iPad Have enjoyed tremendously!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adesso,
We’re so glad you’re loving the fantastic sound and seamless connectivity of your Sony WH-1000XM5 headphones! Enjoy every moment of your listening experience.
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Noise cancelling and can’t hear from far away!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melody,
We are delighted to hear you're impressed with our WH-1000XM5 headphones! It's fantastic to know that the noise-cancelling is providing you with such an immersive listening experience, truly allowing you to focus on your audio without distractions.
Our headphones feature cutting-edge noise cancellation technology and deliver exceptional sound clarity, ensuring an immersive audio experience whether you're at home or on the go.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market right now, Great sound quality, The best active noise canceling Better than apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JutonMerlin, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancellation! 10/10 purchase. I work from home and these are my primary headphones and have not had any issues. I was a little apprehensive because of the price but totally worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieQ, Magnificent! We're thrilled to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good riddance barking dogs and screaming kids
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fabulous. Exactly what I needed to drown out the noisy neighbors behind me. Solved my stress headaches. I wish I had gotten them sooner. Only thing is ,they cannot connect wirelessly to Mac or IPad. Otherwise they are the BEST ! Much cheaper than an Apple brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StoneRidge, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! We are sorry if you are having an issue connecting these headphones to your Apple products. This is not the experience we were hoping you would have. Let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536739.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204612
The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
If there’s anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-Carl
- Cons mentioned:Portability
Good pair!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been the best over the ear headsets I’ve bought. They’ve held up really well. The only thing I would change would be if I could fold it down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannam, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM5! Thank you for choosing Sony! -Carl