Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
amazing!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is amazing, as well as the noise cancellation!! highly recommend this product. MUST GET!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyC,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling was so good you couldn’t hear anything talk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tpm492, Thank you for the amazing review! We're glad you like the exceptional noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my daughter. She loves them and wears them most of the time. When she isn’t using then they are around her neck. She likes the noise canceling feature the most.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaL, You definitely made the right choice! We're so glad to hear your daughter is enjoying the incredible audio quality and amazing noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Game changer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are life changing! I flew to Europe and had the best flight with the noise cancelling, chef's kiss!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayleenA, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Enjoy the flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great travel companion, keeps unwanted noise from airplanes out so you’re able to hear the audio, I could never imagine using as a workout headset or wearing on a hot day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickP We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
My review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Impressive noise cancellation. Served me well on a long flight and had no issues with wear and tear due to the travel case that’s included.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ithurtssogood, Awesome! We're glad that you're enjoying the noise canceling and quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very Good Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy on the ears and great sound. Nice travel case and very light. I like the controls that it has and the movement gesture that is built into to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rusty,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM5 headphones are comfortable, deliver great sound, and offer convenient features like the travel case and gesture controls. It's wonderful to know these details enhance your listening and travel experience so positively.
Best regards,
-Fred
Great headphones for music and gaming
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. I can listen to music and answer calls through Bluetooth. Lastly, these are great headphones to use with a PS5. You have to use the aux cord to connect to the PS5 controller. Afterwards, you can hear the game and talk to friends in party chat. Great Purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tone, thank you for the 5-star rating! We're glad to hear you're enjoying your WH1000XM5 headphones for music, calls, and even PS5 gaming. It's great that you're using the aux connection with the controller for full in-game and party chat audio–that's a smart setup! Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Sound quality
Great, but not Excellent!
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very good headphones. Mids were a highlight of the listen. Could use some more impact in the lower frequencies. Very clear low end, but not as impactful as I'd like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyT,
Thank you for your time writing this review! We glad to hear that you like your WH1000XM5 headphones. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Sound quality may also vary depending on the source that you are playing. If you haven't yet, please download and use the equalizer settings on the Sony Headphones Connect app to fine-tune your music to your liking! For more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
SONY review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing still even after a year- noise cancelling could be better but still amazing adaptability to surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadelineB,
Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear they are still working amazingly even after a year and that you appreciate the amazing adaptability to surroundings.
We also appreciate your honest thoughts about the noise canceling. To help maximize performance, we suggest checking the Sony | Sound Connect app.
In the app, you can confirm that Adaptive Sound Control is OFF (as it can sometimes switch to Ambient Sound mode) and that the Ambient Sound Control setting is clearly set to Noise Cancelling in the "Sound" tab.
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
The best headphones i have so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sooo good that someone stole it from my vehicle.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yumi,
It is truly wonderful to know how much you enjoyed the WH-1000XM5, though we are incredibly sorry to hear about what happened to your pair! It speaks volumes about their quality that they are so highly coveted.
From the industry-leading noise cancellation that silences the world around you to the Integrated Processor V1, these headphones are designed to deliver an unmatched listening experience. We hope you're able to get back to enjoying that crisp, high-resolution audio and those crystal-clear hands-free calls very soon.
Thank you for trusting Sony to be your go-to for premium sound.
Best regards,
Dominick
- Pros mentioned:Sound quality
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is great! Sound is crisp and clear. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephy2211, Thank you for the great review! We're very pleased to hear that you love the exceptional noise canceling and great sound quality of the Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
good ! great !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.theyre good! and they dont look like an eyesore like other earphones! battery is amazing too, i went to sleep with them and they lasted all night!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC,
Thank you for the purchase! We're happy to hear that you're enjoying the battery life and design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones under the XM6. Definitely go for this option to save money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianR!
Thank you so much for your feedback! We are really happy to hear you found the WH1000XM5 headphones to be a great choice.
These headphones offer industry leading noise cancellation, long battery life and a comfortable fit, perfect for enjoying your music anywhere.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony Does it again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is absolutely incredible and the best part is that people can hear me extremely clearly during calls, even with significant background noise. Battery gets zapped pretty good in a noisy environment and ANC turned on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KCJR54, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphone set!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones great! Cancels other noises so I can focus and clearly hear music or information im listening to. The push button on the headphone ear set works great to stop music, etc so I can converse with others quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sony22,
Excellent! Thank you for sharing your awesome review of your new WH-1000XM5 Headphones! We're glad you're enjoying the superb sound quality and outstanding noise canceling feature of the unit. Good to know you feel this is the best sounding headphones you've ever owned and you appreciate the speak-to-chat feature.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your feedback and offering a fantastic rating on the product!
-Jess
- Pros mentioned:Sound quality
T from up north
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is excellent. The noise canceling feature works well as advertised and the ohone voice recogniotn/cancellation of surround ind sound works wel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTim, We're glad that you like the sound, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently upgraded from the xm3’s (which I absolutely loved) and these are pretty amazing. I look forward to putting them on almost every day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jada, Congratulations on your upgrade! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Worth it!
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] After almost a year of owning them, they are a great product. Was gonna go with the Airpods max but the extra 10 hour battery life is hard to beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omar, This is great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones feel very comfortable on my head I can wear them for hours the older set I had felt like they squeezed my head too much these just feel like ear muffs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergiuG, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin