Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM5 rocks! Killer noise cancel, sleek style. Perfect for vibes and travel!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DariaG, We are glad that you are happy with your best headphones ever, the WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say this is the best headphones so far in this price range ! Lovin it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshokbalajiB, We're glad that you are enjoying your new headphones. We appreciate your feedback and Thank you for choosing Sony. Erin
Great Sony Headphones !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight, noise cancellation works amazing. Use mine for gaming and working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioB, Amazing! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest headphones I’ve purchased it’s pricey but if you got money to spend on headphones these are it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Faisal, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Top Tier Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them great NC and sound could use more bass not for working out in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuincyB, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Snapped after less than 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy with these headphones, but they snapped after 22 months. These unfortunately lasted less than my XM3 and XM4 pairs. It feels like the prices continue to increase while the build quality decreases. Aside from breaking much sooner than they should've they had fantastic battery life and sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WFHEnthusiast,
Thank you for considering Sony products.
We apologize for the inconvenience caused by your headphones breaking. We understand your disappointment, especially compared to your previous models. While glad you enjoyed the battery life and sound, we regret the build quality fell short. Your feedback on pricing and durability is valuable as we work to improve.
To assist with repairs, we have partnered with our authorized parts provider, Encompass, who offers an affordable repair service for the WH-1000XM5 model. You can reach them at:
- Phone: 1-866-835-1146
- Email: service@encompass.com
- Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Best regards,
-Fred
Incredible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is a bomb! I love how it sounds and the design is very gorgeous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Levy, Amazing! We're thrilled to hear that you love the sound and design. Thank you for choosing Sony. Erin
Best Buy Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Always gets me the best headphones for my studies. They recommend the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NBpanda, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so happy with the product, my boyfriend use it all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngieP, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds the same as the previous model. Over still good quality just feels cheaper.
I would recommend this to a friend Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would highly recommend to anyone looking for great noise cancellation and great bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielG, We're glad that you like the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Fragile
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months the plastic hinge holding the earpiece to the headband snapped. Had a previous pair that did make it to 2 years, but the headband broke.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MELISSAK,
Thank you for choosing Sony products.
We are truly sorry to hear about the issue with your WH-1000XM5 headphones and the frustration this has caused you. We understand how upsetting it is when a device does not hold up as expected. To assist you, we recommend contacting our authorized parts supplier, Encompass, who can provide an affordable repair option for your headphones. Here is their information so you can contact them:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours of Operation: Monday - Friday, 8:00 am - 6:00 pm EST
Please know that we are here to support you, so don’t hesitate to reach out if you need any further assistance.
Best regards,
-Fred
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super light and comfortable and the sound quality & noise cancellation are amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonH,
That's awesome to hear! We're happy that you like the lightweight, comfortable design and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Amazing headphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones with many amazing features! 10/10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeresaM, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Zipper broke off the case?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its absolutely ridiculous to spend this much on headphones just for the freaking case to be unusable and broken in such a short amount of time. Seriously you have to be mf kidding me right now. What a disappointing mf joke. There should be a zero star option.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jayy,
Thank you for sharing your feedback, and we are sincerely sorry to hear about the issue with your headphones' case. We completely understand your frustration, especially given the investment you made in this model, and this is certainly not the level of quality we want you to experience.
We would like to directly evaluate your situation and assist you with a resolution. Please email the information below to us at socialsupport@am.sony.com so we can look into this for you right away:
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We appreciate your patience and look forward to hearing from you so we can make things right.
Thank you for considering Sony!
Best regards,
Dominick
Worth the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is great! Wore it on my plan ride and hardly could hear anything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AYOOOOO Amazing! We're pleased to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I purchased. Good quality sound, but fingerprint magnet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyrAp We're happy to hear that you are enjoying the sound quality. We'll take note of your feedback with regards to the fingerprint. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Purchase
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sounds amazing and the noise cancellation is spectacular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClifordR, Awesome! We're happy to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good fit and the sound quality is great. Overall the product is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi Awesome! We're glad that you like the sound quality and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound and all round specs one of the best headphones out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarP, Excellent! We're glad that you are enjoying the sound quality and overall specs of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin