Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sounds amazing. I love listening to music and i totally approve it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrianlopez, Excellent choice! We're pleased to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not an audiophile by any means but the style and sound of these headphones is top tear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan,
Fantastic! You've made a great choice! We are so happy to know your satisfaction with the incredible sound quality and stylish design of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase of all time, i made most of the ppl ik try them and ended up buying them aswell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielaC, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Volume
Sony WH1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe because I’m so used to in ear headphones, but I wish they were a little louder but other than that very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherP,
We appreciate your feedback and we are sorry if you are having an issue with the volume of your headphones. Please make sure to turn up the volume of your headphones and the connected device. You can also connect the Bluetooth device to the headset once again to further isolate the issue. You can also customize your listening experience by adjusting the Equalizer setting using the “Sony | Headphones Connect” app.
Despite your concern, it's good to know that you still like your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality, magnificent noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YeniaT, Thank you for giving the Sony WH1000XM5 a perfect rating! We're so pleased to hear you like the excellent quality and top-notch noise canceling feature of these headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
A must have!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earphones on the market! Go get yours now!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ggg3times, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Good headphones, but fraile
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are good but they are not not built to last. Have had to repair these things multiple times in the year I've owned them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your honest feedback, JosephMChrist.
We are very sorry to hear that your WH-1000XM5 headphones haven't lived up to the durability you expected. While we are glad you enjoy the performance, we understand how frustrating it is to deal with multiple repairs within the first year. We aim to build products that last, and your experience is definitely not the standard we strive for.
We appreciate you sticking with us through those repairs, and we’ll be sure to share your feedback regarding build quality with our product team.
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the noise cancellation is so good. Also the app to configure the audio is also really easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, We're glad that you like the sound quality, noise canceling function, and ease of using the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
I wore the first ones out
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this never version. So comfortable too. Now my Mom wants a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kickstand,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Keeping it quiet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my husband tonuse at work and at home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrev,
Thank you so much for your 5-star review! We're glad to hear the Sony WH-1000XM5 headphones are a great fit for your husband both at work and at home.
Thank you for choosing Sony and enjoy the amazing sound and comfort!
Regards,
Dominick
MUST BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went into Best Buy to only buy a laptop and I walked out with a laptop…AND the sony headphones! The best headphones I’ve ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaz7,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! It's really great to hear that you have given them the opportunity and they have been exceeding your expectations!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Solid product, But not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I had was with comfortably. Which I found them to be extremely uncomfortable. However, thats just me. To each their own, as I’m sure no two heads are the same. Try them on before you buy, that was my only mistake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jonesy,
Thank you for choosing Sony!
We appreciate your feedback on the WH-1000XM5 headphones. We're sorry to hear that you found them uncomfortable. To enhance your experience, we recommend exploring this helpful article on how to wear headband headphones correctly for optimal comfort: https://www.sony.com/electronics/support/articles/00282845.
We hope you find it helpful!
Best regards,
-Fred
- Pros mentioned:Sound quality
A Great Escape
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headset. Increases productivity and feels immersive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaseyK, This is great! We're glad that you are enjoying your new headphones. We appreciate your perfect star rating and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Review Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're perfect it feels super comfortable I use for a lot of hours and they don't bother
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, we're glad you like our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Very very good headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always loved sony headphones, and these ones are even better than the previous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi binhw,
Thank you for the 5-star rating and we're glad to hear that you love your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Awesome
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live the product. Find super usefull to tap one side if the ear so you can listen outside. Without taking off the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, LUIS! We’re glad to hear you’re enjoying the headphones and finding the tap-to-listen feature so useful. Being able to quickly listen to the world around you without taking off your headphones is designed to make everyday moments more convenient. If you have any other feedback or questions as you keep using your headphones, we’d love to hear from you!
Thanks again for choosing Sony and for being a valued customer!
Best regards,
Gus
Sony Social Media Team
Is Sony still the benchmark? Hmm....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few years ago I would leave an absolutely glowing review for these headphones but... we live in a different reality now. Companies like Edifier and 1MORE have headphones that cost 1/4 of this set's price and perform just as well (and in some cases better). Sony may still have the edge on ANC but if you value sound quality more than noise cancellation there are simply other, more interesting options out there that will save you A LOT of $$$.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM,
We appreciate your feedback. We take all user input seriously and will make sure your comments reach the appropriate person. If the effect of noise canceling is not sufficient, you can follow the suggestions here to isolate the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Great headphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a present to my son at college. He frequently traveling placess and this one is helping him enjoy his travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi raj14, Awesome gift! We're glad that your son is enjoying his new headphones. Our XM5 is perfect for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market today. Everyone should buy a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lukgonza,
You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Price
Way too expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my daughter. I would think it’s too expensive and overrated. But she likes it so we’re going to keep it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that your daughter loves these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin