Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
Best headphones out there
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headphones and the 1st day I had them the right ear bud was bad but after replacing them with no hassle the next pair worked amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeH, That's great news! We're glad that the replacement headphones are working great. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good the phone I recommend this of course is very
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquelineM, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
So glad we bought them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our son loves them. Uses them every day & in lots of places. He says they always work everywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RLBPAB,
That's great! We're glad to hear that your son loves the headphones. Thank you for choosing Sony!
-David
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of everything you need! Worth the price and I am glad that my daughter loves it. Highly recommended!! Thank you Best Buy!! Will buy again for another gift…
I would recommend this to a friendBrand response from SonyListens
Posted .That's perfect, CarenC! We're glad that you are happy with your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig
These are great - but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these but ended up returning them. I have sensitivity to ear pressure in one of my ears and the passive and active noise cancellation was agitating me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelD, While we're glad that you love the headphones, we regret that you had it returned. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever purchased, leaps and bounds above any on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .HI BrayanC We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
One of the best wireless headphones available!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These and the bose 700 are the best headphones ive ever tried. I had the apple max headphones but everytime i exercised they stopped working.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestTech2023, We're glad that you're enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. Great noise cancelling. Sometimes the noise cancelling cuts in and out though. After the last software update it got a little better. Hopefully more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB,
Thank you for the review and we're glad to hear that you like the noise canceling of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Glitchy but great NC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. Great noise cancelling. Sometimes the noise cancelling cuts in and out though. After the last software update it got a little better. Hopefully more.
I would recommend this to a friend 
cool not life changing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] sounds good, not as well as you’d expect for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alan,
Thanks for sharing your review and experience with the WH1000XM5. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
Sound quality may vary depending on the source content. You have the option to adjust the equalizer function of the Sony app to fine-tune the sound quality depending on your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
-Ralph
The best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones, and the service when I went to pick it up was amazing they are so kind
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesB, Great! We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
Great purchase!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Great product that will last years to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonatanS, We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin
Music master
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son never keep it away from him, he loves it more than anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnniG, We're happy to hear that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Expensive downgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, just buy the XM4’s. The XM5’s ANC is not as good as the manual NC of the XM4’s, the 4’s are more comfortable although about .4 grams heavier, the headband feels nicer and they sit properly and seal well around my ears with my glasses. The audio quality is very nearly the same except I find the XM4’s actually have better audio quality than the 5’s, although maybe I have a pair that are faulty, I just borrowed my brother’s XM4’s (my old pair before ‘upgrading’ to the 5’s) and the audio quality was cleaner, less punchy and there isn’t any presence of a tinny high treble like rattling sound in the left can, I thought they needed to be broken in like some SONY walkman’s do, (I’m using these with a walkman) and that didn’t fix the problem, but now I find that the return window without membership is only 15 days so I cant return this expensive downgrade and get another pair of XM4’s, wishing I purchased on Amazon so I could return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RoamingData, we regret to hear that the audio quality and noise canceling did not meet your expectations. This is definitely not the experience we'd like you to have.
We understand that each of us has different listening preferences and that is why we included ways to customize the audio quality to suit your preferences using the Headphones Connect app. Please ensure you have it downloaded. You can also change the settings of the noise canceling function and Ambient Sound Mode.
We also recommend ensuring the software version is updated. You can also verify the software using the Headphones Connect app.
Please check the Help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Decent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good and all especially with the case but do turn off automatically sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerfriend90,
That's great! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
N/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no review of this item. It was a gift to my granddaughter and as far as I know , she’s enjoying them tremendously.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi None,
Thank you for the review! We're glad to hear that your daughter likes the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
They are good but…..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and features are great but…. for me they are uncomfortable to wear. Maybe it’s because I wear glasses but they hurt after 20 minutes of wearing them for me. Oh well I had high hopes but I’ll be returning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan1225, while we are glad that you like the sound and features, we regret that they hurt after 20 minutes of wearing them. This is definitely not the experience we'd like you to have. You may find the link below helpful if your ears hurt when putting on and wearing headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Ok but not for the price for comfort
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Its a ok pair of headphones had to return due to the head band being uncomfortable compared to the xm'4s i think ill stick to those until sony makes a better headset with the same cushioning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, We're sorry that the headphones had to be returned. This is definitely not the news we'd lie to hear from you. Sony values the opinions of customers and is always striving to provide the best experience possible. We hope you'll consider this in your future purchase. Thank you. Erin
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Eady to use. Espcially being an artist and my hands are dirty I dont have to worry about my earbuds following out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethH, Amazing! We're thrilled to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awkward headband
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony produced another solid NC headset with great connectivity. However, compared to XM3 and XM4 the head feels like cheap plastic. The ear cups and ice and comfortable but its difficult to look beyond the headband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MuhammadB, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin