Customer Ratings & Reviews

Hi Viktory8797, We're glad that you like the sound quality, design, battery life and noise canceling function. You can also customize the sound using the Headphones Connect app, it has an Equalizer to fine-tune to your music.

Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

Should you need further assistance, please email us at socialsupport@am.sony.com

Thanks for choosing Sony. Erin

Hi WeightsAndHoopsStudios, We appreciate your output. We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi Shan, Thank you for your feedback on the WH-1000XM5. We appreciate your positive comments on the build quality. We are sorry to hear that the sound quality did not meet your expectations and that you feel the product is not worth the money. Please make sure to utilize the Headphones Connect app, there are a variety of presets and custom features to match sound quality using the Sony | Headphones Connect App that tailors sound to your personal preference. Hope this helps and thanks for choosing Sony! -Sam

Hi JTBirdface, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Sachin, Excellent choice! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

HI Abrookz, Thanks for sharing your feedback. We are happy that you like your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi HareeshJ, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin

Hi Yass, Amazing! We're thrilled to hear that you like the noise canceling. We're also glad that you like using these for travelling or at the gym. Thank you for choosing Sony. Erin

Hi Mari, We're glad that you like the sound quality. We're sorry to hear that 3 pairs of these were broken. This is definitely not the news we'd like to hear from you. You can check or contact our Authorized Servicer to check for repair options available. Please visit https://us.esupport.sony.com/support/s/service?language=en_US

Sincerely,
Erin

Hi Jeffo,
Awesome! We're really happy that your investment with your WH1000XM5 headphones are worth it. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris

Hi Beep,

That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound and amazing build quality. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Thank you for choosing Sony! -Jess

Hi HarrisonG, thank you for choosing and purchasing our newest product. We're sorry to hear that you have an issue with the noise canceling feature of your SONY unit. If the effect of noise canceling is not sufficient, pleas follow this link to isolate the issue:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi barcelona10, We're sorry to hear about the issues you're experiencing with your Sony WH1000XM5. While we're glad you like the excellent sound quality, we regret to learn that everything besides the sound quality is terrible. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate and resolve the intermittent Bluetooth issue by following the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html

If you are unable to resolve your concern and need further assistance on your other issues about these headphones, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi CeCe, We're glad that your granddaughter loves her headphones. Thank you for choosing Sony. Erin

Hello Bagel,

Thank you for considering Sony products.

We apologize for the difficulties you have experienced with the WH1000XM5 headphones, including the audio quality, connection issues with multiple devices, and battery performance.

We suggest trying the equalizer in the Sony Sound Connect app to adjust the sound settings such as bass to better suit your preferences. You can follow the instructions here: https://www.sony.com/electronics/support/articles/00286844.

To address connection problems when using multiple devices, please try these steps:

Reset the headset to clear temporary bugs without deleting pairing information. Instructions are available at: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html.

If resetting does not resolve the issue, perform a factory reset to restore the headset settings fully. Please note this will erase all pairing data. You can find detailed instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html.

For battery life concerns, please refer to this article for guidance on optimizing and troubleshooting battery performance: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html?search=battery.

If the issues continue after these steps, we recommend contacting our dedicated support team for further assistance. All contact options and resources are available via the provided link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate your understanding and are here to help you resolve these concerns.

Best regards,
-Fred

Hello Jake, That's really good! We are glad to hear that your new Sony WH1000XM5 headphones are your first good pair of over-ear headphones. Thank you for your purchase. Enjoy! Vincent

Hi Kayleiane, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations. Our WH-1000XM5 wireless headphones with 8 microphones for noise cancellation keep out more high and mid frequency sounds than ever. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.

These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.

Should you need assistance with your WH-1000XM5. Please contact us for help at socialsupport@am.sony.com.

Regards,
Carl

Hello JeremyH, We are glad that your now Sony headphones have everything you wanted and more. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent

Hi Angel, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl

Hi Steve, Thank you for the 5-star rating! We're thrilled to hear that you were able to tune the sound according to your preference and we appreciate you sharing this information to everyone.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam