Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
Favorite headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones I’ve ever purchased. For the price it’s worth it. The older version is good too if this one is out of your range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvianaV, You've made an excellent choice! We're happy to hear this feedback.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Excellent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and she LOVES them. Don't know enough about the details to address specifics but she has no complaints whatsoever about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickyk, Great! We're glad that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
No words
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was recommended these through a best buy employee , needless to say i don’t regret my purchase at all. Give that man a raise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laroc, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent workout heaphones. I use then everyday for weightlifting and running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorneliusS, Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter, it was a great purchase, but I wish we would’ve bought the older ones, they are not as flattering as the older once
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stars322, Awesome! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony head phoned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up but the controls on ear are not easy to access
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gino, we're glad you like the easy setup of your new headphones. We understand your feedback regarding the controls of your Sony unit. We recommend checking this link when controlling the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=touch%20control
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Sony Headphones
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I like these headphones. I have a pair of the xm4’s, and thought I’d upgrade to the 5’s. They’re both a great pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samuel, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, this was a birthday present for my kid, he’s very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChisMorales, Excellent present! We're delighted to hear that your kid is enjoying his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Augstin is very helpful to help me purchase those headphone that day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseC, Great service! We appreciate your 5 Star rating and thank you for choosing Sony. Erin
Nice product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's little pricy, but my daughter likes it for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mdjhasan2006, We're glad that your daughter likes her new headphones. Thank you for choosing Sony. Erin
Highly recommended Sony product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The Best Buy team did a great job customer service and explaining all the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianK, Excellent service! We're also pleased to hear that you like the features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
It’s ehhhhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones don’t feel like 400$ but the sound is solid, compared from other headphones I like it a lot. But wish it had more bass and more colors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH, Thank you for your honest review. We are glad to hear that you are happy with the overall performance of your WH-1000XM5 headphones. For the bass, please check our help guide link to troubleshoot the issue https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
You may also check if this occurs on different devices and audio source.
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
The best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved it so much! He bought different kind of headphones but si far this is the only one the exceeded his expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, We're glad that your son likes his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best NC hesdphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more comfortable than older models with better aound and nc too boot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manku, Awesome! We're glad that you like the sound quality, noise canceling function, and comfort.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great phone for Zoom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only a day so far but the easiest blue tooth connection I have ever experienced. Tested out in zoom meetings and phone calls. All said the sound was great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earle,
Thank you for the 5-star rating! We're glad you had an easy time connecting the headphones to your device. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
It's the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this headphone, and it is the best!! It came so quickly and with a nice package. It definitely worths the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melanr, You've made an amazing choice! We're glad to hear you feel that the WH1000XM5 is worth its price. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Incredible Audio Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded like a pair of studio headphones, best over the ear ive ever used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leopetro04, Great! We're glad that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features of the sony headphones they do feel cheap and sometimes it seems like they will fall off and in the sun your ears do sweat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flowaz, We are so glad to hear that you are happy with your WH-1000XM5 headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning. I don't ever think ill need any other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyCustomer592, We’re glad you like the WH1000XM5! Thank you for choosing Sony! Erin
Just Not It
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pretty disappointed with the XM5s. Aesthetically less pleasing than last generation (opinion), no clear improvement in sound eq, noise cancellation doesn’t seem any better than cheaper headphones, AND there’s the subscription for using a feature on them??? My biggest complaint would the comfort on the ear cups. The material gets very warm and eventually sweaty if you use them an extended period of time. Overall, I think you can buy better at a similar price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AydanR, Thanks for sharing your experience with the new Sony XM5 Wireless headphones. We're sad to hear that you are not impressed with it. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The WH-1000XM5 headphones have a built-in equalizer on the Sony Headphones Connect app which can be customized to fine-tune your music to your liking. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If the effect of noise canceling is not sufficient, you may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00267839
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig