Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome sound cheaply made
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these they kept breaking on me the headphones iPad kept snapping off cheaply made in my opinion sound quality was great, but they need to make it better quality material.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NicoB,
Thanks for sharing your feedback with us. We're really sorry to hear about the issues you’ve had with your WH-1000XM5 headphones. While we’re glad you enjoyed the sound quality, we definitely want to help with the durability concerns you mentioned.
We’ve partnered with our parts supplier, Encompass, to offer a low-cost repair option for situations like this. You can reach out to them directly for assistance:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday - Friday, 8:00 am - 6:00 pm EST
Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany
Just get the XM4s…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations but these were very uncomfortable due to the skinny band with limited padding. Also I have a large head and these were very loose. Returned and bought the xm4 and they are fantastic. If Sony considers the xm5 an upgrade they’re wrong. Only thing better on xm5 is the call quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jtbazz, We regret that these headphones did not meet your expectations and had to be returned. But, we are glad that you are enjoying the XM4. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony. ~Erin
Thumbs up!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thumbs up! Great buy! I would highly recommend purchasing this item if you are in the market for new head phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriciaS, We are glad that you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good……………………………………………………………………………………………………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacT,
Great! We're glad that you are happy with these headphones. Thank you for choosing Sony!
-Ralph
Pretty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get me wrong theyre some of the best at this segment. But i find myself wanting to jump to the next level from these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leonp, Great! We're pleased to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony doesn't honor the warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left side swivel joint plastic cracked after 6 months. Sony refuses to cover them under warranty because it "Doesn't cover Physical, Cosmetic, or Water Damage". Even if the physical damage is a design defect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HUCk, We are sorry to hear that the left swivel joint plastic cracked after 6 months. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
With that said, may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Shopping
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my headphone and quick online order for pick up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyN1, Amazing! We're thrilled to hear that you love your new headphones. Your output is greatly appreciated and thank you for choosing Sony. Erin
best headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones best ones in the market in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryR, This is amazing! We're truly glad that you love WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Too expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm coming from Jabra Elite 85H and I mostly listen to podcasts while driving. with the 2-year insurance plan these are $500 with bad touch controls very poor battery life and sound quality and noise canceling that isn't that much better than my 85H. That were $300 with a warranty. These have weird buffering noises while in a vehicle that my last set did not do at $200 less even without the warranty even at $400 these are overpriced and I cannot recommend them to anyone especially with the volume at 50% to 70%, they last about 15 hours versus my 85H with volume from 80 to 90%, they would last 25 to 30 hours. That's the one thing about these headphones is the noise canceling is so good that your volume doesn't need to be as loud but then the battery doesn't last as long, which brings me to the final nail in the coffin and why I'm returning these, you cannot charge them and listen to them at the same time, I don't understand why that is and I'm just grateful that I found that out for the end of my 30-day return. I'm going to try to move to Sennheiser since you cannot buy the 85H any more, I would gladly return to those but they're out of stock on best buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny, we appreciate you taking the time sharing with us your honest review about your experience using the WH1000XM5. We regret that the headphones had to be returned. We value your feedback as it helps us understand our customers' needs and improves our products.
We do have suggested troubleshooting steps on the Help Guide to help fix problems you might encounter. Downloading/Installing the headphones connect app is also a recommendation. You can use the app to customize the settings to fine-tune your music. Resetting and Initializing the headphones also helps resolve touch control issues.
Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534508.html
We hope that you'll reconsider and try the troubleshooting steps first before returning the unit. Performing these steps help improve the headphones' performance.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
The best!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything i wanted in headphones and perfect for my music Sessions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristyG, Excellent choice! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend loved them, I don’t regret getting them. Thankk you.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, AndrewR! We're glad that she likes them. Enjoy and thanks for choosing Sony. -Craig
Headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It hurts my head but i do use it 8 hours a day at work. But other than that it amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edi363, thank you for your feedback and we're sorry if your head hurts while using these for 8 hours. Below are some of the reasons why it hurts when putting on and wearing headphones:
1. Under certain environmental conditions, especially when the air is very dry, it is not uncommon to experience a slight static electricity discharge or mild shock when your body comes in contact with another object, in this case the ear buds touching your ear(s). The energy from this natural discharge is extremely small and was not generated by your product but rather a natural environmental occurrence. There is no safety issue with the product itself.
2. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
3. How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
Note: You may need to limit your headphone usage.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Over oriced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great but no headphones should be almost 500$
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jmoney27, While we are glad that you like the sound quality, we're sorry if it's a little pricey. We really appreciate you taking the time to share your feedback and insights. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, feel free to email us at socialsupport@am.sony.com.
Regards,
Erin
They sound so fantasic and so lightweight.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the title, also the controls are really easy once you get the hang of it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FNKYMNKY, Thank you for the amazing review! We're delighted to hear you like the fantastic sound quality, lightweight design, and intuitive controls of your Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my airpods maxes for these. i don’t regret a thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmyB, We are glad that you like your new Sony WH1000XM5 wireless noise canceling headphones compared to others. You chose the best brand this time. Thank you for your purchase. Enjoy! Vincent
Best headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones perfect for almost everything my daughter loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvelynT,
Great! We're thrilled that your daughter is enjoying these amazing headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. So worth the price point over Apple Air Max Pros, best used on flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiyaP, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
amazing headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are great high quality headphones. noise cancelation is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonG, Amazing! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best sounding headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have the money go buy these headphones you won’t be disappointed at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjDurag, Excellent! We're glad that you re satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Undoubtedly one of the best headphones that i heve ever owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kyllejoc, Amazing! We're thrilled to hear that you are satisfied with your purchase. We appreciate your 5-star rating and thank you for choosing Sony. Erin