Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
Solid
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit of a stretch for people with big heads. Looks great but materials are light/mid quality feeling. Feels more like 200-300$ headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RenL, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Awesome Headphones!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Headphones!!! They are the best!!!. no issues to connect and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CElectronics, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Almost Perfect
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are almost perfect. If the noise cancelling was a bit better then it would be a 5/5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chehal, We appreciate your feedback and we're glad that you are enjoying your new headphones. We do have troubleshooting steps if the noise canceling is not sufficient. Please check the below link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Thank you for choosing Sony. Erin
Love the Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his new headphones!!! Was a birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QueenC, What a pleasant birthday gift! We're glad that your son loves his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Very nice headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were actually pretty nice with some good features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Captain72, We're very grateful for this positive feedback! We're thrilled to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
- Cons mentioned:Price
SONY HEADPHONE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a great feel to them, just didn’t think the price matched up with the headphones itself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerV, We're glad that you like the WH1000XM5. We're sorry if this is a little pricey. We'll take note of your feedback about the price. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I like the headphones very much and noise isolation is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Okay, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth buying!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as graduation gift for my niece. She loved this product!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyB, Thanks for the feedback. We are glad to hear that your niece loved her new WH-1000XM5 Sony wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent
Sony xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone i have bought so far. Would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MduduziM We appreciate your recommendation and we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
John
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves them especially for study time in the library at college
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JandR, We are thrilled to hear that your son loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, he can just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for trusting Sony! Vincent
Fast, good service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy online purchase, fast and simple in store pickup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ColeB, We're pleased to hear that you're satisfied with your purchase. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Better than Beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband for Christmas and he loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TocM, We appreciate your feedback and we are glad that you husband loves his new Sony WH1000XM5 wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent
I can still hear things….
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort was ok, the material the ear covers are made of can make you sweat. Sound is decent. Noise cancelation is ok. I might have to trade up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, We're glad that you like the sound, comfort and noise canceling function. If the effect of noise canceling is not sufficient.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones i like the way they work because their very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlibarudD,
Amazing! We're glad that you are having a great time using the WH1000XM5 headphones. Thank you for choosing Sony!
-Ralph
Best headsets ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headsets ever, they work perfectly for Microsoft Teams meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zavala, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Cool product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfect gift and a trusted brand to buy and keep.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EdgardoV, Great choice! The WH1000XM5 is a perfect gift. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Excellent Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Daughter Loves them This is a Very good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marcus, Amazing! We're thrilled to hear that your daughter loved her new headphones. Thank you for choosing Sony. Erin
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I havent had a bad day with it. Its a great device and the color just eats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yollie,
That's very nice to hear! We're glad that you're enjoying your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Sony Mark5 headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mark 5. What more can you say. It has everything nass n treble n mids. It has Eq. App is awesome. Phone calls are hreat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katespade,
We appreciate the 5-star rating! We're glad to hear you like the bass, treble, equalizer and Sony headphone connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a nice pair of headphones, I would buy a second one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymundoM, we're glad you like our product! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl