Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
Amazing sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded my expectations! They are really amazing and 100% recommend!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeaGuy, That's cool! We're extremely pleased to hear our WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones meets your needs, and it exceeded your expectations! It's wonderful to know that your investment is worth it and you're enjoying everything about these headphones. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound, meanwhile, the Equalizer lets you customize sound levels to suit your music. And with Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment. Thank you for choosing Sony! -Jess
Best out there
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive ever had would recommend to anyone debating to get or not
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liz1133, We're very happy to hear this feedback!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Purchased
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these a couple months ago and they are still going good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luiz, Excellent! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! Excellent price. Better than the Apple headphones…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ApolloO, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Wonderful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These might be the best on the market for the price. Look nice also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mann, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect gift
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Conversation mode is a life saver. Compares with Bose 700.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelXD, We're glad that you like these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Was mine now hers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for me but the wife liked them so much she took them over!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjba, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Manager
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1-Star Review for Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver I recently purchased the Sony WH-1000XM5 headphones, expecting a premium experience given their price and positive reviews. Unfortunately, my experience has been far from satisfactory. First and foremost, the noise-canceling feature, which was a significant selling point for me, is underwhelming. Despite the advanced technology touted by Sony, I can still hear background noises, especially in louder environments like airplanes or busy streets. This is a major letdown considering these are marketed as top-tier noise-canceling headphones. The build quality is another issue. While they look sleek, the headphones feel surprisingly flimsy. After just a few weeks of careful use, I’ve noticed the headband creaking and the ear cups not fitting as snugly as they did initially. This raises serious concerns about their durability. Comfort is also lacking. The ear pads, although soft, become uncomfortably warm after extended use, and the overall fit feels too tight, leading to discomfort during longer listening sessions. I’ve tried adjusting them multiple times, but nothing seems to alleviate the pressure on my ears. Battery life was advertised as excellent, but I’ve found it to be inconsistent. Some days, I barely get through a workday before needing to recharge, despite moderate usage. This inconsistency is frustrating and not what I expected from a premium product. Lastly, the sound quality is decent but not exceptional. For the high price tag, I anticipated a richer, more immersive audio experience. Instead, the sound feels flat, and the bass is often overpowering, drowning out the mids and highs. Overall, the Sony WH-1000XM5 headphones have been a significant disappointment. Given their high price, I expected a product that excels in all areas, but these headphones fall short in noise-canceling, build quality, comfort, battery life, and sound quality. I would not recommend them to anyone looking for a reliable and high-performing pair of wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MalatiP, we regret to hear that the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to make Sony better.
We do have troubleshooting steps for audio and noise canceling related concerns. For optimum performance, please ensure the software is updated with 2.1.0 version. You can check and perform the update if needed via Sony | Headphones Connect app.
If Noise Canceling effect is weak or not working, please check this troubleshooting article:
https://www.sony.com/electronics/support/articles/00267838
For Sound related concerns, please check the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
XM5 best on market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones. This is the first pair I have ever bought and I definitely don’t regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatProduct,
You made the right choice! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Good but not better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noice canceling isn't as good as the XM4 but other than that, they're amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atreyu, we're glad you like our product. We understand your feedback regarding the noise canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do everyrhing youd expect from a top of the line sony device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trix, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product but not my size recommend buying this headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! I really have enjoyed them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaylee, Thank you for the 5-star rating! Glad to hear you're enjoying your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I only wish there was a user manual. Other than that it is an awesome product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BVV22, We're glad that you love these headphones. You can download the manual or Help Guide on our support website. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
My boy dream.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really good. My son love so much.Really good noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TharA We're happy to hear that you son is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Just perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect headphones. They are literally the best Bluetooth headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mvirts44, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product I love it it’s so useful and I would use it again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're truly glad you love the exceptional sound quality and overall features of your headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Don't Sweat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The features are top scale, mostly. My biggest complaint is the sweat and moisture resistant tech that this brand ignores. You can't use these at a gym. You can't use these outside, in a state with long, hot summers. You can't use these at work, unless you work in a freezer/meat locker. The leaflet included shows that you cannot sweat while wearing this headset. I look forward to an after market set of pads that are moisture wicking and breathable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, While we are glad to hear that you are happy with the overall performance of your WH-1000XM5, we are sorry to hear that it did not meet all of your expectations. A simple walk in the park or light workouts shouldn’t be of concern for the WH-1000XM5. For more serious workouts, we suggest our headphones specifically designed for that task like the WF-C500s and the WF-1000XM4s.
Regards,
Carl
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift. Loves it and won't stop using them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeoDaddy, We are happy to hear that. With our WH-1000XM5 headphones, your loved one can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. Thank you for choosing Sony! Vincent
AC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying the headphones with my privacy watching movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfredo,
Very nice! We're glad to hear that you're enjoying your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David