Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the impeccable sound quality and exceptional comfort of these headphones, which are frequently praised for their lightweight design and impressive battery life. While users appreciate the sleek aesthetic and effective noise cancellation, some note that the product could be more portable and competitively priced. Additionally, a few users expressed concerns regarding occasional connectivity issues and a desire for higher maximum volume levels and water resistance.
This summary was generated by AI based on customer reviews.
Well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have xb900 and they were the best ever, got xb910 wont say bass the same but ok, decided to buy 1 last pair and go all out im not even sure how i fully feel i really expected a lot more, im going to have to keep checking settings with this bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lakergirlaj,
Thanks for sharing your review and experience with the WH1000XM5. We regret to hear that you are not satisfied with the headphones. For optimum performance, make sure to install the latest software of the headphones (via the Sony Headphones Connect app).
Sound quality may vary depending on the source content. You do have the option to adjust the Sony app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are just ok… hurts my ears after extended play. Noise cancellation is average. AirPods Pro are much better in my opinion. Since you only get about 10 days to return, I am disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LoriC, We appreciate your time sharing your experience using the WH1000XM5. We regret to hear that these hurt your ears after extended play and noise canceling did not meet your expectations. Some reasons why your ears may hurt when putting on or wearing headphones:
1. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
2. How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
Note: You may need to limit your headphone usage.
3. The design may not fit your head and/or ears. They may be too big, too small, or too tight.
As for noise canceling, if the effect is not sufficient, we recommend following some troubleshooting steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Great headphones if you like the sony sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones improve the feeling and sound quality of their previous model, there's a lack of that super heavy bass that I loved in the XM3s, this review would be a 5 star review if recreating that physical bass was possible with these, but it is not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusR, We're glad that you like the sound quality of your headphones. Please ensure you have downloaded the headphones Connect app. You can use the EQ on the app to fine-tune your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Small cups
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cups a little small for my ears. My ears heat up after extended periods of use, even though it’s winter. I wanted to return, but I had exhausted the time on return policy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedI, We're sorry to hear about this. This is definitely not the experience we'd like you to have. There are various reasons as to why our ears hurt when putting or wearing headphones, such as:
- You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
- How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
Note: You may need to limit your headphone usage.
Ref: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Good for NR, not a great sound overall.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise reduction is good for low end frequencies. There is still a pretty loud high hiss left over from the AC unit in the room. I think these actually sound terrible out of the box. With EQ (in the app) you're able to tailor to your taste. For $400, I'm disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaxB, We appreciate your feedback nd we're glad that you like the noise canceling function. You can customize the sound using the EQ settings on the Help Guide to fine-tune your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com.
Thanks for choosing Sony. Erin
Cheaply made trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than three months of normal usage one of the flimsy plastic earcups snapped and one headphone is dangling by a wire. So now my headphones don't fit at all and the noise canceling is useless even if I tape it up. The build quality on these is horrible for how expensive this piece of junk is. Even my WH1000XM4s lasted way longer, they redesigned these to be even more fragile. No wonder they push protection plans on us, it's because of shoddily made overpriced stuff like this. Can't believe how much money I wasted on this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for considering Sony products.
We’re sorry to hear about the issue with your Sony WH-1000XM5 headphones. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
For affordable repair options, we suggest contacting our authorized parts and repair partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Thank you for your understanding.
Best regards,
-Fred
Bad feedback
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this headphones the only complaint I have is that when I call other Samsung phones I have this loud bad feedback. I also tried calling my own phone using my extra phone and still have that ugly feedback. I even tried lowering down the volume and see if it does help still no luck and had to end up returning it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jhajha,
While we're glad you like the exceptional noise cancelling and sound quality of the headphones, it's unfortunate to hear that you're hearing unwanted noise on your headphones. This is definitely not the experience we'd like to hear from you. For noise or unusual sound that is heard during calls, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. We also recommend updating the headphones on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If the behavior still continues, resetting and initializing the headset may help with the troubleshooting. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase. Thank you for your feedback.
Sincerely,
Jess
Not as good as they say!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried these out for work as I thought over the ear would be more comfortable and sound better. I was wrong , my samsung buds 2 pro do just as good and are more comfortable by far ! The headband was pushing into my head after just an hour or so. Sound was very mid , its crazy that samsung buds perform as well if not better than $400 headphones?!? Highly would not recommend!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeremieR,
We appreciate your honest feedback and are sorry to hear that the WH-1000XM5 didn’t meet your expectations. Comfort and sound quality are important, and we’d love to help you get the best experience possible.
If you’re finding the sound quality to be lower than expected, adjusting the settings in the Sony | Headphones Connect app might help. You can modify the Equalizer, enable DSEE Extreme for enhanced sound, and explore other audio adjustments here: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html.
Additionally, we recommend checking for a firmware update, as updates can improve performance and address certain issues: sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246.
We appreciate your feedback and hope this helps!
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET
Best,
Maria
You cant use the 360 -audio with most apps
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre nice but just not compatible with most things i use…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PickyOctopus,
Thank you for your time writing this review. We're glad to hear you like the WH1000XM5 headphones. However, we are sorry if you can't use the 360 Reality Audio feature with most apps. Please note that not all apps are design to support this feature. If the app does not have the access to provide 360 Reality Audio content, the feature will not be available within the app. While the WH1000XM5 are capable of delivering this feature, it's possible that certain compatibility requirements need to be met. This may involve firmware updates or specific settings within the app or the headphones themselves.
For more information about this feature, please refer to these links below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536374.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00233344
In case you have additional questions or need assistance with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for purchasing SONY! - Kris
Good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be improved by improving noise cancelation feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoN, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
No umph
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean sound, but they do not pack a punch at all. I’ll be returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, ChrisM,
Thank you for letting us know about this situation and your thoughts towards the unit. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thank you for considering Sony products.
Best regards,
DiegoV
- Pros mentioned:Battery life
Ear phones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not design to wear for intense exercising. They are affect by the sweat. Also, had issues with the sound going in and out of the left side. On a positive note they hold a charge for a long time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny, while the WH1000XM5 units don’t have an IPX rating, These can be used in the gym for workouts. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Headphones quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones but they do lack some bass..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Muffin, we're glad you like our product. We understand your feedback regarding the bass of your SONY unit.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works incredibly well. I was amazed how nice it was on a recent flight. The sound is great and then you turn on the noise cancelling and all the background noise goes away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dirk, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Bad material quality and microphone sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They just broke after 2 years of me taking good care of them. The microphone is very bad people dont hear me well
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DIAMELAD,
Thank you for your feedback about your WH-1000XM5 headphones. We're really sorry to hear that they broke after just two years, especially since you've taken good care of them. We understand how frustrating that can be.
Regarding the microphone issue, where people can’t hear you well, here are a few things you can try:
-Verify that the microphone volume is appropriately set on both devices.
-If you're using a video calling app, open its settings and confirm that the microphone is set to Headset (WH-1000XM5 Hands-Free).
If this option isn't available within the app, you can select Headset (WH-1000XM5 Hands-Free) in your computer's sound settings.
-Disconnect and then reconnect your headphones to your device, ensuring the HFP or HSP profile is selected.
-Reset and initialize the headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If these steps don't resolve the issue, please contact our support team for further assistance: https://www.sony.net/support-contact
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
- Cons mentioned:Connectivity
SONY HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited at first but was out of the country and it started randomly stopping. I thought it was my phone but I swapped it yesterday and still the same problem. Mine is obviously defective.
I would recommend this to a friend Its good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound is good, wish it was a lot better...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanV, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony hasn’t worked out the connectivity problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just landed at SNA airport, used this sony ANC headphone on the plane for the first time. Active noise cancellation stopped from time to time without a reason not activated by my talking or anything. Watching a Netflix downloaded movie didn’t go smoothly either, the sound disappeared a few times without any apparent reason. The only way to get the sound back is to restart the movie. What is this?? This WH1000XM5 is going back to the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi katyDad,
Thank you for your feedback on the WH-1000XM5 headphones. We are sorry to hear about the issues you experienced with the active noise cancellation (ANC) and connectivity. Regarding the ANC stopping intermittently, this could be related to the Adaptive Sound Control feature, which adjusts the noise cancellation based on your activity and location. You can try disabling this feature in the Sony Headphones Connect app under the Status Tab and manually setting the ANC level under the Sound Tab. For the sound issues while watching a Netflix movie, it might be helpful to ensure that your headphones' firmware is updated to the latest version, as updates can improve overall functionality. You can check for updates and troubleshoot sound issues using the guide provided here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
You may also find the following article helpful for Bluetooth connectivity issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00097458
If these steps do not resolve the issues, please email us at socialsupport@am.sony.com with the following so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality, Weight
Another homerun for Sony!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned all the previous generations of the X1000 series and all have been stellar performers. This 5th iteration again does not disappoint. Once they were revealed, I was more than happy to pick up a pair and give them a try. As I said, they are fantastic but not perfect. It's hard to fault them but I did find a couple of things I'd address. One more thing to note is that they are a bit more expensive this time around. After unpacking, first thing I noticed was the new style/design. It's a sleeker take this time out. There are only 2 buttons on them. One for power and one for the programmable noise cancellation/ambient sound control. There is also a headphone jack in case you want to use them corded. The headband is attached differently now and they don't fold up like all the previous versions. That is not ideal but it's also not a major issue for me, anyway. The earcups are made from what I think is synthetic leather but I'm not sure. The charcoal fabric carrying case is larger and has a built-in storage compartment that has a magnetic lid. The compartment holds an included 3.5mm headphone cable and a USB A to USB C charging cable. The case still fits just fine in my backpack for when I bike to work. Set up was just as easy as always. You just need to connect via Bluetooth and you'll need the Sony Headphones app to access all the extra features that are offered, and it's a long list. One major thing I have noticed is that they are extremely light. It's amazing they packed more features and battery life while making them much lighter. It may be from the new non foldable headband but I'm not sure. They ear cups are pivoted slightly forward as well and they rest nicely on my head. One gripe I do have is that I get warm wearing them and I've noticed sweat around the ear cups. That's not a good thing as they are not water resistant in any way. Of course, listening performance is fantastic. The Bluetooth connection is now 5.2 which allows for even farther distance from source. They sound very similar to the M4 version but apparently they have improved upon the Noise Cancellation/Ambient Sound feature. There are more processors built in as well as more microphones which allow for better handling of exterior sounds. I really didn't notice that much different from my M4s but for me, at this point, they are already so good that its moot. The app is packed with additional sound control features like the custom equalizer, Ambient Sound Control, 360 Reality Audio and DSEE Extreme upscaler. Plus it still offers the amazing programmable touch controls found on the previous generations. I actually think they work better this time – far fewer errors while swiping. If you're a Spotify user, there is now the option to set up a quick access tap to launch Spotify directly. Battery life is up 10 hours to 40 hours with ANC on...that's amazing! My one other gripe I mentioned before was that while using these, certain songs seem to get muddy. Things sound a bit mushed together and harsh. It's rare but I have definitely noticed it where I really didn't hear that on my M4s. I was a little surprised. Generally though, they are well balanced, clear and have strong bass response. Overall, Im super happy with the new version of an already amazing headphone series. Sony seems to outdo itself with every version and still remains at the very top of list for headphones priced at this range. Even with a couple of small gripes, I'm ecstatic to use these as my everyday, go to headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spezaled, Amazing! We're happy to hear that you like ease of setup, sound quality, noise canceling function, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Portability
Great for working while traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased primarily for working while traveling, I find myself using them more and more in my everyday workflow. My Only negative is that they do not fold up fully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JSpen, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl