Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Ear-Hugging Magic! - 5 Stars
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Sony WH1000XM5 headphones from Best Buy are like a fairytale for my ears! Noise-canceling? It's like an instant peaceful island getaway - even at family gatherings! Comfort? It's like two fluffy clouds hugging my ears during Netflix marathons. Touch controls? I feel like a DJ at a silent disco, swiping to adjust volume. Battery life? Endless! I haven't charged them in a month. Are they secretly aliens? Sound quality? It's so good; I can hear music notes high-fiving in my brain. Plus, they're cat-ignoring magic! My cat knocked things off shelves, but I was too busy jamming out! :') In short, Sony WH1000XM5 headphones are audio paradise. I'm a noise-canceling, music-loving superhero now! P.S. If you see me dancing in the street, blame these magical headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, AnaH! We're glad that you are happy with your new Sony XM5 Wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig
- Pros mentioned:Comfort, Sound quality
Quality
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest not a major jump from the xm4s but I do like the overall design better and some say the comfort is worse on these in my honest opinion they’re just as comfortable if not better. Did notice some improvement with Noise cancellation and transparency mode. Note you can’t fold the 5s but for me was no biggie because they feel a lot more sturdy than the previous generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaFleur, Thanks for the review. We're glad you are impressed with the new XM5 headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality, Weight
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, best ANC in the market currently. Very comfortable and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clos, Thank you for taking the time to share your fantastic review! We are thrilled to hear that you are pleased with the sound quality and noise cancellation of your Sony XM5 headphones. It’s also wonderful to know that you find them comfortable and lightweight. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing headphones, great quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why did I wait so long to get some over the ear headphones?! These are incredible! Great ANC, amazing sound quality over Bluetooth and 3.5mm, and very comfortable. I use them for music, planes, and games and TV when my wife is sleeping. Controls are intuitive and easy to use. The control app also allows you to choose a custom equalizer similar to choosing an eyeglass prescription (better 1 or 2?) which gives the best sound to your ears. Add to all this, the battery lasts forever. I have used these for easily 10-15 hours and only used 30% battery with ANC on full time. These are not cheap but they are certainly worth it if you want great quality. The only downside is the lack of any waterproofing (the instructions even warn against sweating. But I would still give 5 stars as these are not meant for heavy outdoor/exercise use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlueAboutBluetooth,
Awesome! You've made a great choice! We are extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, industry-leading noise canceling function, ease of use, customizable settings through the Sony Headphones Connect app, and long-lasting battery life of the WH-1000XM5. We truly appreciate your feedback with the waterproofing.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
HANDS DOWN BEST HEADPHONE FOR IT'S PRICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 is (IMO) the best wireless headphone for its pricepoint and one of the best on the market..PERIOD. Excellent transparency, the best call quality, arguably the best ANC, great connectivity, and super comfortable. It's sound quality is a bit subjective as straight out of the box I felt it sounded good but not great. A little bass heavy and bloated but it also has one of the best app EQ's which makes it sound fantastic once you find your favorite settings and really brings it up to par with other wireless headphones that are twice the price. In fact if I had to find one flaw it would be the short charge cable (a 6" cable is a joke) but that's the only thing I can think of. I absolutely love the XM5 and it is DEFINITELY worth it's price tag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse,
Thanks for sharing your 5-star review and experience with the WH1000XM5. We're glad that you like the call quality, noise canceling function, connectivity, and comfort of the headphones. It's also great that you were able to adjust the sound quality to your standards. Your feedback about the supplied charging cable is greatly appreciated.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
Spectacular
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones, ANC, noise isolation, pass through mode, comfort, battery life. These headphones are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshwinG,
Thank you for choosing Sony!
It brings us great joy to hear your positive feedback regarding the WH1000XM5 headphones. We sincerely appreciate your recognition of the active noise cancellation, noise isolation, pass-through mode, comfort, and battery life. Thank you for taking the time to share your experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Comfy, Clear, A+ headphones Completely worth the $
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my boyfriend for Christmas last year and he LOVES them. I fell in love them them too, so much so that I bought a pair for myself! The sound, is crystal clear, and full and the headphones are soooo light and cozy, yet dont slip at all. We can both wear them for hours and totally forget we have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganW,
Thank you so much for your lovely review! We're so happy to hear that both you and your boyfriend are enjoying the crystal-clear sound and cozy fit of your WH-1000XM5 headphones. It’s great that they’re comfortable enough for hours of wear. Enjoy every moment of your listening experience.
Thank you for choosing Sony!
-Maria
- Pros mentioned:Comfort, Sound quality
Good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and canceling, switches between devices much easier than other Sony headphones I have had. Very comfortable. Bought after my WH-XB910N headphones broke (arm cracked).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zeffrey!
We are thrilled to hear that your new WH-1000XM5 headphones are working out so well for you, especially after the trouble with your previous pair. It’s great that you’re finding the device switching much smoother and the fit comfortable for your daily use.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Price
Stellar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive, but after a month of use I absolutely love these headphones. The noise canceling works great, the sounds is fantastic, they are comfortable to wear for hours and the battery life is long. I didn't own a pair of xm4 so I don't have a comparison but these are well worth the money thus far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanB, Amazing! We're glad that you like the sound quality, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
The vest headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 is widely regarded as one of the best headphones on the market. It offers exceptional sound quality with deep, powerful bass, crisp mids, and detailed highs. The active noise cancellation is top-notch, effectively blocking out ambient noise and creating a more immersive listening experience. The headphones are comfortable to wear for long periods, thanks to their plush ear cushions and adjustable headband. Battery life is impressive, providing up to 30 hours of playback on a single charge. Additionally, the WH-1000XM5 supports advanced features like ambient sound control, touch controls, and seamless integration with virtual assistants. Overall, these headphones deliver superb audio performance, comfort, and a wealth of features, making them an excellent choice for music enthusiasts and frequent travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi J2neljis, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Weight
Travel companion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, ease of use, battery last a long time and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .HI DATA,
We are pleased to hear that your WH-1000XM5 headphones have become such a great travel companion! It is wonderful to know that you are enjoying the lightweight design and comfort, along with the long battery life that is perfect for those extended trips. We appreciate your feedback on how easy they are to use and are glad they are meeting your needs so well. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Excellent sounding noise cancellation heaphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before I review this I have to say I am not an audiophile so this is more of a layman's review. I bought these headphones after watching numerous reviews from YouTube. To me, they sound great out of the box but if you download the app, you can customize the sound to how you like. I'm sure there will be other reviews with how these noise cancel on a technical level but for me, my lawn company comes around at least twice a week with their loud leaf blowers, weed whackers, lawn mowers and such. With these on, I hear very minimal of that noise. They are comfortable for long periods of use (over 2 hours for me) and they aren't too heavy on the head. There's several convenience features like holding your hand over the right ear to soften the sound so you can hear other people or you can just start talking and it will do the same and stop your music (although these are neat features I think most people might find it rude if you talk to them without taking off your headphones). All in all I am very happy with the money spent on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi z0mghenry Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound qualityCons mentioned:Foldability
Amazing Sound Quality but Not Super Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these a couple of months ago and I overall really like them! They have exccelent noise cancelling and great connectivity. The music and shows I listen to are always really clear. Battery life is also excellent. *** However, the band can get pretty uncomfortable after using for a couple hours, and I don’t love that they can’t fold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Evan,
Thanks for the review, we appreciate the comments! It brings us great joy to hear how much you are enjoying your Sony Headphones! Their amazing Noise cancelling is outstanding alongside the sound quality! We can take feedback on the design for future reference, so thank you for the recommendation!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Comfort, Sound qualityCons mentioned:Foldability
ANOTHER BANGER BY SONY
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my 1000XM3s. They were my daily driver headphones for over 2 years. When they finally died on me, I decided to try the Apple AirPods Max. Wow what a mistake that was. They were bulky, heavy, and did not sound nearly as good as I would have hoped for their cost. I returned the AirPods for these Sonys, which were on sale for about half the price of the AirPods. These sound SO MUCH more premium and are infinitely more comfortable. I wish these would fold up a little smaller, but I have no real complaints about them. I love that I can use these as Bluetooth or with an INCLUDED aux cable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
Congratulations! You've made an excellent decision by upgrading to the WH-1000XM5. We're thrilled to hear about your satisfaction with its amazing sound quality, very comfortable fit, and superb performance compared to another headphones' brand. Thank you so much for the love and for choosing the best brand, Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Sony for the win!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they are better than the Beats Solo with the over the ear. The sound quality is amazing too! I highly recommend them for anyone who is interested in noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTee,
We’re thrilled to hear you're enjoying the amazing sound quality and noise cancellation! Thank you for recommending us over the competition.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery lifeCons mentioned:Connectivity
Worth It
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using it for almost 4 years. It’s been excellent for my college classes as well as listening to music basically 24/7. It charges fast and lasts very long. The audio controls occasionally have some issues, but a quick Bluetooth connection restart fixes it. I love it and would recommend it for any student or avid listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, BestCollegeTool!
We are absolutely thrilled to hear that your WH-1000XM5 headphones have been an excellent tool for you over the past four years, supporting you through college classes and providing great listening pleasure "basically 24/7." It’s incredibly rewarding to know that you rely on the fast charging and the very long battery life!
We appreciate you noting the occasional minor issue with the audio controls, and we’re glad that a quick Bluetooth restart resolves it. Your strong recommendation for students and avid listeners is highly valued.
Thank you again for making Sony a reliable part of your daily life!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great set of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable headphones - I have glasses and I cannot have the headphones too tight. These stay on nicely and don't feel like they will damage my glasses. sound quality - is excellent. I've got a music service that these headphones can take advantage of for better sound. battery life - haven't really tested this. Although they have lasted all day while I travel. style - i like the simplistic design on the headphones and the color does stand out a bit, but i don't want to forget it anywhere so I need it to be different. wireless - Bluetooth is really good on these cans. I love being able to walk around the house and not worry about dropouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghjk, this is great! We're pleased to hear that you like the sound, battery life, style, connectivity, and comfort. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Great upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked these up on sale to replace my old xm3s, I like these so much better. On/off detection is my favorite feature upgrade going from the 3s to the 5s, definitely saves on battery life for my forgetful self. They are also much lighter and more comfortable when wearing for long periods. I gave them a nice 12 hour trial run right after getting them and was plesently surprised how little ear fatigue I had. After wearing the xm3s that long I'd start twitching above the ear, nothing like that with the 5s. They're really good at switching between devices. I switch between my phone (android), iPad, and laptop (windows) quite a bit and haven't had to manually toggle the connection at all so far. I wish it was a little more visually clear which side is left vs right. They are labeled, but it's kinda hard to see in low light and I can never remember which side the power button goes on and always seem to miss it when I'm feeling for it to put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bradley,
Thank you for choosing Sony!
We're thrilled you love the upgrades from the WH-1000XM3, especially the on/off detection feature that helps conserve battery life. We're also glad to hear that you find the WH-1000XM5 lighter and more comfortable for long durations. Comfort is crucial, especially for extended use like your impressive 12-hour trial run. It's fantastic that multipoint connection works seamlessly for you. We appreciate your feedback on the left/right labeling and power button placement for better usability in low light.
Thanks again for your review, and enjoy your listening experience with the WH-1000XM5!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
TOP NOTCH HEADPHONES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great headphones! The WH-1000XM5 have quite the exceptional sound quality. It’s as if I’m in the very room whatever I’m listening to is recorded. It has an easy set up and the look and feel of the headphones are top notch. They are comfortable and fit snuggly in your ears. The application it comes with helps you set up the headphones to you deep off and unique needs. Battery life is outstanding , I use it most of the day and only need to charge it once or twice a week. Recommending the headphones is a no-brainer. If your looking for quality headphones that will last your for years, then this is your choice. It’s a must!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierP,
You made the right choice! We're glad that you like the sound quality, design, comfort, fit, battery life, Sony Headphones Connect app, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Volume
Great Product! Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Sound quality and noise cancelling features are great. Sits comfortably on the ears. Keeps charge for a while. I do wish they were a little louder though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaP, this is nice! We're also glad that you love the sound, comfort, battery life, and noise canceling function. Thank you for choosing Sony. Erin