Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their impeccable sound quality, comfort, and amazing battery life. The lightweight design, good bass, snug fit, and decent ANC are also appreciated. Some customers find the headphones less portable than previous models and a little on the pricey side, while others have noted occasional connectivity issues and that the volume sometimes doesn't get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Definitely recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation sound quality and battery longevity! Only gripes I have are that the ear cushions and plastic aren’t that great, tabs break to easy when you’re changing them out
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, cmoney!
We’re glad the noise cancellation and battery life are working well for you! We also appreciate your feedback regarding the ear cushions and plastic tabs—we’ll certainly share those durability concerns with our design team.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Top-Tier Noise Cancellation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Sony WH1000XM5 delivers exceptional sound clarity and industry-leading noise cancellation. Comfortable design and long battery life make them perfect for travel and work. Experience immersive audio like never before."
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeonardP,
Thank you for choosing Sony!
It’s fantastic to know that you appreciate the Sony WH1000XM5! Their exceptional sound clarity and industry-leading noise cancellation truly set them apart. We’re glad to hear that you find their comfortable design and long battery life ideal for both travel and work. Enjoy your immersive audio experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Comfy, Clear, A+ headphones Completely worth the $
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my boyfriend for Christmas last year and he LOVES them. I fell in love them them too, so much so that I bought a pair for myself! The sound, is crystal clear, and full and the headphones are soooo light and cozy, yet dont slip at all. We can both wear them for hours and totally forget we have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganW,
Thank you so much for your lovely review! We're so happy to hear that both you and your boyfriend are enjoying the crystal-clear sound and cozy fit of your WH-1000XM5 headphones. It’s great that they’re comfortable enough for hours of wear. Enjoy every moment of your listening experience.
Thank you for choosing Sony!
-Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Incredible sound and a battery that keeps going
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best sounding headphones I’ve ever owned, listen to your favorite song and there’ll be instruments and subtle sounds you never noticed before. The battery lasts for days and days. Microphones are excellent for calls. The lack of lag is magical on wireless headphones, similiar to Logitech’s lightspeed headphones but without a big extruding usb dongle. The materials are so soft and comfortable. The noise cancelling is unmatched. They’re expensive but you get what you pay for on every level, these are the best consumer headphones money can buy and the last pair you’ll ever need to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NerDad,
Perfect! Thank you for your wonderful review and we are delighted to hear that you are pleased with the awesome sound quality, amazing battery life and superb noise canceling capability of our WH1000XM5. Also, we're happy that you are comfortably enjoying your favorite music, thanks to the soft materials used for the earpads. Talking to your pals is not an issue anymore because our XM5 uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Great pair of headphones.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a student, being able to have a nice and quiet environment to work in is crucial to my studies, and with the XM5's I can turn virtually any environment into just that. I have taken these headphones to school every day, including track meets and long bus rides, and I can vouch that these are super comfortable. No matter where I go, as long as I have even a little bit of volume on my music, I can not hear the background. I even use these as home since they are just so comfortable. I would say that they are on the pricy side, so it might not be the best choice for everyone. All in all, these headphones are great, and I don't regret getting them at all, I use them every single day, and I love the audio quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioA, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Big Blue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is excellent - fit in s very good - headphones do not fold but not necessary
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnaG,
It’s rewarding to hear that you are enjoying the excellent sound quality and comfortable fit of your WH-1000XM5! We appreciate your perspective on the design, and we are glad that the performance of these headphones is providing the high-quality experience you were looking for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Sound qualityCons mentioned:Portability
Hearing is believeing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use the XM5 for both my Windows Laptop and iPhone. It's amazing! The fact these headphones have 30 hours' worth of battery life, and customizable EQ settings (they only apply to my iPhone) make this worth my $400. Yes you can use the XM5 with Windows. I have not experienced any audio/visual delay during use. You can configure the headphone properties in Sound settings, and enable bass boost if you like. From what I can hear, the EQ settings I configure with the Sony Headphones only apply to my phone, not my laptop. Nonetheless, if you set them right, you can make one of the best listening experiences possible. For loud work (i.e. vacuuming the house), they do an excellent job cancelling noise. The case is stylish and easy to use. Unfortunately these headphones don't fold like their predecessor. Overall, this product is awesome. I'm glad I bought it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeDee, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Comfort, Sound quality
I love them, they are a part of my body now
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] the sound quality is very very good but the form factor is the best selling point. the matte pastelly reinforced plastic on the ears and the leather ear bits feel so secure and comfy but my favorite is the band. i have problems with headphones that feel too tight or create a weird vaccum that makes me lightheaded. i dont have that issue with these headphones. That does mean if i start headbanging theyll fall off but that doesnt bother me so much. the adjustment is a slider which i also love. They also sound really good plugged into my roland piano keyboard with the included 3.5 mm cable. these headphones are my best friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmoo, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony and for the 5-star rating! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Xm5 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well built, excellent sound quality, long battery life and comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, RafaelG!
We are thrilled to hear that the WH-1000XM5 is checking all the boxes for you! We take great pride in balancing premium build quality with that signature high-resolution sound and long-lasting battery. It's wonderful to know they are keeping you comfortable throughout your listening sessions.
Thank you for being part of the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Recommend buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphone that are comfortable to wear and sound great. Also have excellent noise cancelation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JoshuaC!
We are absolutely thrilled to hear that you are loving your WH-1000XM5 headphones! It is awesome to know that the top-notch noise cancellation, premium sound, and comfortable fit are delivering a great experience for you.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth it! I bought these headphones to help me study in working spaces and for working out. They block out noise really well and the battery life is seemingly everlasting. The charge time to full power is super quick as well. I can wear these headphones for hours at a time without feeling uncomfortable. The touch functions on the side of the right earphone are easy to use, and it's really helpful to be able to switch between transparency mode and noise-cancelling mode with a touch of a button on the headphones too. The noise quality is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan We're glad that you are enjoying the noise canceling function, features and battery life. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
One of the greatest headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is after using a few times. These are the best headphones I've used, but the last headphones I had were the first Beats Solo in 2009 then I had a Razer gaming headset. It's very comfortable and light. Sound quality is wonderful, good bass and clear audio. It's one of the most stylish headphones, Sony has nailed the minimalistic design. The versatility is great from using wirelessly or wired with different devices whether it's for gaming, music, movies and surfing the web. Wished I was able to wear it to the gym. If you can afford it, stop thinking about it and just get it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Jarrel! We're glad that you are enjoying your new Sony XM5 Wireless headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Hit This One Out of the Ballpark!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is exceptional and reveals many details. The comfort is exceptional where you can wear it for several hours on end. I took a 16 hour international flight and a 4 hour connecting flight and had no problem keeping these on nearly the entire time. The light weight makes you want to keep these on your head listening to music. The battery life is also exceptional that I still used them for a 1-2 hours for several days after my trip without recharging. The case is compact enough to fit in my bag that has about 3 inches width. If you're an audiophile, there is a 3.5mm headphone jack and cable provided so you can listen to high resolution music without compromise. The only negative is that Sony didn't include a USB-C power adapter to charge these headphones. Newer GaN ones can deliver sufficient current for charging and they're very small.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSG1,
Thank you for sharing your great experience with us! We're glad to hear your new WH1000XM5 headphones suits your needs and expectations. Nice to know you've enjoyed the amazing sound quality, comfortable fit and long battery life of this headphones during your flight. We are sorry but USB AC adaptor is not supplied accessory of the headphones. You may use a commercially available USB AC adaptor. For more information about system requirements for battery charge using USB, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534502.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality, Weight
Exactly what I wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a word - Wow. Love these headphones. My criteria for selecting headphones was Quality of sound (Crisp highs and powerful clean bass) Comfort and Noise canceling. The XM5 delivered all three. If I had any wish, it would be to figure out how to keep from getting warm after extended use. So pleasantly surprised at how light they are and to deliver such rich sound. Second surprise was the simple but effective controls. Finally the quality of the noise cancelling was amazing. I can sit in the living room with my wife watch her show while I listen to music or watch my own movie and never hear anything but what I am supposed to. They are pricey but if you are particular, they are worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AVGeek, We truly appreciate you taking the time to share this wonderful feedback! Good to know you love the great sound quality, powerful bass, comfortable fit, excellent noise cancellation, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is definitely top tier, adding in with how light the headphones are, they are definitely a easy pick up if you can afford it or catch it on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Xander!
We are absolutely thrilled to hear that you are loving the top-tier noise cancellation and the lightweight design of your WH-1000XM5 headphones! It is awesome to know they are an easy recommendation for anyone looking for a premium setup.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
"Sony WH-1000XM5: The Pinnacle of Noise-Canceling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones deliver exceptional sound quality and industry-leading noise cancellation, making them a top choice for audiophiles and travelers alike. The comfortable design ensures a perfect fit for long listening sessions, while touch controls and voice assistant integration add convenience. Battery life is impressive, offering up to 30 hours of playback on a single charge. While the price point may be higher than some competitors, the premium features justify the investment. Overall, these headphones provide an ultimate listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MareenaJ, We appreciate your feedback and we are glad that you are enjoying the sound, comfort, and features of the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Comfort with style
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are the best headphones ive owned so far! the audio quality is impressive and the comfort is the best part of them all! i almost forget im wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BiancaC!
We are absolutely thrilled to hear that the WH-1000XM5 are the best headphones you’ve owned! It’s wonderful to know that the audio quality is hitting the mark and that they are so comfortable you almost forget you’re wearing them.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
I recommend Sony - WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy staff were professional and kind. The headphones are comfortable to wear. I wear them for long periods of time without any discomfort. The rubber cushions feel great over my head. Build quality tells me that the headphones will last. Sound quality is superb. The Touch and voice control options made it very convenient because they give me a lot more control. Long life battery and fast charging. Thanks to everyone who contributed in making such a great end product an actual reality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Excellent service! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Recommend to everyone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! The sound quality is really nice and they never hurt my head even after hours of wear. The battery life is also wonderful and the app is great. Love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Simone,
Thank you for your amazing review! We are so glad to hear that you love the sound quality, comfort, and battery life of your WH1000XM5 headphones.
The newly developed Soft Fit Leather is what makes them so comfortable for long wear. This material, combined with a lighter design and seamless swivel, fits snugly without putting pressure on your head, so you can enjoy hours of listening without any discomfort.
Thanks for choosing Sony, and have a beautiful day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Excellent Option
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Great sound & soundproofing, too. Salesperson, Tony (?), at Glenwood-Crabtree was very good. Shared details of different headphones & recommended this item. Professional. Headphones are high quality, comfortable & easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JMNC,
Thank you for choosing Sony!
We're honored to hear that you are enjoying the excellent sound quality and soundproofing of your WH1000XM5 headphones. It’s great to know that you received professional and helpful guidance during your purchase. We truly appreciate your kind words about the comfort and ease of use of the headphones, and we’re here to support you anytime you need.
Best regards,
-Fred