Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Five Stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have a Great sound and are very Comfortable to wear around the house or at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobD,
Thanks for the 5-star rating! We're so happy to hear how much you're enjoying the WH1000XM5 headphones. Their great fit and amazing sound quality make them perfect for all environments. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the first 2 previous models before these and thought I should sit this set out and safe some money but I did not but just like the others are great but I must say these are even better as far as sound and comfort. The noise cancellation is great. While on a plane sitting on the in the emergency row the noise cancellation was impeccable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rdub2, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Quality and durability
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been using this headphones for the last 4 years and still on very good shape sound quality is really good i try other brands and just keep breaking this is your best option is you want something for a long timw
I would recommend this to a friendBrand response from SonyListens
Posted .HI Nikzero,
That is truly outstanding to hear! While the WH-1000XM5 model is newer, we are thrilled that you've found exceptional longevity and sound quality with our 1000X series over the past four years, and we are glad the commitment to durability has made Sony your preferred choice.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality, Weight
Best at its price point headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is exceptional. Noise cancellation is as good as you can get off the shelf, plus the light weight of the headphones makes for a comfortable experience, not to mention the sleek design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RUCO We're glad that you like the noise canceling function, comfort, light-weight and sleek design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a Christmas gift for my dad, he loved it And the noise cancelation works a little TOO well lol (these are worth it when it’s on sale though)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanC!
What a wonderful Christmas gift! We are so glad to hear your dad is loving his new WH-1000XM5 headphones. It’s great to know the noise cancellation is performing so well for him—we take that as a huge compliment!
Welcome to the Sony family, and we hope your dad enjoys many hours of peaceful listening.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and great sound quality. I wish they could be adjusted to be a bit smaller but that’s just a preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mork, Fantastic! We're truly delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your WH-1000XM5 headphones! Your feedback regarding their design is greatly appreciated. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort
Wireless noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear. The clarity is great. Very happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamaF! Thanks for the feedback.
We are thrilled to hear how much you like your WH-1000XM5 and that they feel so good to wear. It’s great to know the sound is coming through crystal clear for you!
We really appreciate you choosing Sony!
Best regards,
Estefany
Great Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These noise-canceling headphones deliver excellent sound quality with rich, balanced audio across lows, mids, and highs. The active noise cancellation (ANC) effectively blocks out background noise — perfect for flights, busy offices, or commuting. Comfort is solid for long listening sessions thanks to well-padded ear cups and a snug headband, though fit can feel a bit snug on larger heads. Battery life is impressive, easily lasting through a long day of use, and the controls are intuitive. Microphone quality for calls is good, though not industry-leading. Overall, they offer great value if you prioritize immersive sound and strong ANC without breaking the bank.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KalebR,
Thanks for sharing your detailed review of the WH-1000XM5 noise-canceling headphones!
We are really happy to hear that you find the sound quality excellent and that the Active Noise Cancellation effectively blocks out background noise for your flights and commutes.
We're glad the intuitive controls and impressive battery life are also hitting the mark!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! Best quality headphones I’ve ever had. Optimal Battery life, quality sound, amazing!
I would recommend this to a friend Great Headphones for Travel and Work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for travel or working in a crowded place, I have owned and used AirPods Max as well as Bose QuietComfort, and I have fallen in love with these. They are lightweight and easy to wear for extended periods of time, offering great noise cancellation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JaredW! We are thrilled to hear that you’ve fallen in love with your WH-1000XM5, especially compared to other premium headphones you've owned. It’s wonderful to know they are providing the lightweight comfort and top-tier noise cancellation you need for travel and work. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
My new headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best feature on these headphones is the noise cancellation. I took a flight to Paris 13 hours plus filled with children, i head nothing but my great music, I didn’t even hear the noise from the plane. Love that I hear more than just the base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fireplace, What a great experience! We are glad that you like the noise canceling feature of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Sony products are superior
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have owned so far. Have used Bose previous to these. Comparable, but the quality on the sound is notably better with these when listening closely. The battery life is also exceptional; I rarely have to think of charging it, & when I do it charges rapidly! The case is built well although slightly large considering the over ear style. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewR, We are thrilled to hear that your new Sony wireless noise canceling headphones are the best headphones you have owned. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great audio product, needs mechanical improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio product. However for new buyers be super gentle when putting on. Overtime the joints get weak and may snap. The quality there needs improvement mechanically. The audio technology is the best nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC,
We appreciate your feedback regarding the build of the WH-1000XM5. While we designed these with a lightweight, "noiseless" construction for maximum comfort, we take your comments about the mechanical joints seriously. We recommend storing them in the included hard case when not in use to protect the swivel points. If you ever experience a structural issue, please contact our support team to discuss repair options or our specialized headband service.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great noise canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling headphones are absolutely amazing. The microphone is very good as well as the comfort and app capabilities. However, the sound quality is lower. They are also quite large and need a big box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user,
Thank you for the purchase! We're glad to hear that you like the noise canceling, microphone and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Jackson’s xm-5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphone bought recently and have such great bass and with the app I was able to edit the bass and a lot of the sound. Really great headphones would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacks, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Awesomeness
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing, use them for work, music, gaming, moves, shows, pretty much everything. Noise canceling is superb, cannot hear anything else while in use. Comfortable and battery life is exceptional. Charge once a week even with my heavy use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Fantastic! We're thrilled to hear you're enjoying the superb noise cancellation, comfortable fit, and exceptional battery life of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, bass and noise cancelling. Would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tinacat,
Thank you for choosing Sony!
We’re delighted to learn that you’re enjoying the exceptional sound quality, robust bass, and top-tier noise cancellation of the WH-1000XM5. Your feedback inspires us to keep providing high-quality products, and we truly value your recommendation. Thank you!
Best regards,
-Fred
- Pros mentioned:Sound quality
Incredible purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling with these is absolutely incredible. I cannot hear anything when I am listening to music, even when on a mower or in a loud environment. Only issue that I have had is when it self switches between noise canceling and ambient, sometimes it gets confused by the wind if I am outside. But inside I have had 0 issues with that. Sound is very customizable as well. Seem very durable so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KoreyP,
Thank you for taking the time to share your experience with the WH-1000XM5 headphones! We're thrilled to hear that the noise-cancelling feature has exceeded your expectations. Your feedback regarding the switching between noise cancelling and ambient modes is invaluable to us and we appreciate you bringing it to our attention. We're glad to know that you've found the sound customization options to your liking and that you're pleased with the durability of the headphones. Enjoy your music!
Thanks for choosing Sony!
- Stephanie
Sony xm5 headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones thus far if I had a complaint it would be they don't connect wirelessly to my PS5 they connect through a wire (provided) into the PS5 controller. Other than that they are a great head set!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome feedback, Lydelross!
We're so glad to hear that you love your WH-1000XM5 and that they are working out as a great headset for you, it's awesome to know they are hitting the mark.
Just to shed some light on the wireless thing, these headphones use standard Bluetooth which the PS5 doesn't natively support for game audio because of latency lag, so running that provided cable straight into your controller is actually the best way to get that high-quality sound and game without any delays!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony does it again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, comfortable on head, modern design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAI98, Great! We're glad that you are enjoying the sound quality, comfort, and modern design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin