Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Love this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very comfortable and lightweight. The battery life is beyond amazing. Great purchase overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JesusR! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Sound quality
Sony XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great gift. Plays great sound. Worth the money and price for good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there!
We are delighted to hear that these headphones made for such a wonderful gift! There is nothing quite like the feeling of unboxing a premium audio experience, and we are thrilled that the sound quality is hitting all the right notes for you. Investing in high-quality gear should always feel rewarding, and it’s great to know you find the WH-1000XM5 truly worth every penny for its industry-leading performance.
Thank you for letting Sony be the soundtrack to your journey.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Better than Beats and Bose; how IDK.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to have words for these. The sound quality, bass, clarity, 40 hr battery, noise canceling Im in a loud metal stamping factory and i only hear my music. The putting your hand over the right headphone to quiet down the music as well as noise cancelation, so you can hear whoever it is wanting to talk to you is an amazing great idea.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadK, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity, Volume
My headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re better than the ones I returned. The ones I returned were not loud enough. The Sonys are loud enough however, the problem with the Sonys are “Connecting” them they don’t always work the first time - this needs to be fixed. I bought them because my Sony TVs are superior to others I’ve had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marv,
Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you find them loud enough and superior to the ones you returned. We appreciate your loyalty to Sony products, including your Sony TVs.
Regarding the connectivity issue you mentioned, we understand how frustrating it can be when the headphones don't always connect on the first try. This is valuable feedback, and we will pass it on to our product development team for further investigation and potential improvements.
If you continue to experience connectivity problems, you might find some troubleshooting steps helpful. For instance, ensuring that the headphones' firmware is up to date can sometimes resolve connectivity issues. Additionally, resetting the headphones or re-pairing them with your device might help improve the connection stability.
ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204611?cpint=spt-mdr_triage_00204483_pairing
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your review and for choosing Sony. Your input helps us enhance our products and services.
Best regards,
Romeo
- Pros mentioned:Comfort
5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them to gym and they connect when I turn them on, and they are comfortable and don't hear everyone else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PatrickC,
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM5 headphones provide you with comfort and reliable connectivity, especially during your gym sessions. Knowing they help you stay focused by blocking out surrounding noise is truly rewarding for our team.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
The Best headphones you will love them.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, the best headphones I've tried, I loved everything apart, they are super comfortable
I would recommend this to a friend - Pros mentioned:Sound quality
Fantastic software first headset - not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing and really helps me lock in ehile im working since im easily distracted.trying to use it with windows I had some driver issues and i had to google a whole bunch of stuff to get good quality and low latency but it eventually worked like a charm. Thats my biggest gripe. Some minor bugs or things i dont understand. Has a lot of bells and whistles that really surprised me and showed how far you can take the software approach. You can control the headset from you phone but also conmect to another device lik your pc etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tori, it's fantastic to hear that the noise canceling on your Sony WH-1000XM5 headphones is amazing and so effective at helping you focus while working, that's exactly what they're designed for! We're glad to hear you were able to resolve the driver issues when connecting them with Windows. And It's great that you're discovering and appreciating the bells and whistles and the depth of the software capabilities. Your insights highlight both the powerful features and areas where we can improve the user experience. Thanks again for your honest 4-star review and for choosing Sony! Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Best Freaking Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort and sound quality of these headphones is exceptional. I love the accompanying app which allows me to customize the sound equalizer and other features. These are the most comfortable headphones I have ever owned; I wear them when I study, clean, and craft. Amazing noise canceling ability with very user-friendly ability to temporarily disable it either manually or by voice. Easily one of the best tech purchases I’ve ever made.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience with us and for the positive feedback, KatieKaffe! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sond quality is top notch, the ANC is second to none, 40 hour battery, call quality is excellent, it's worth it's premium price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soxy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, ComfortCons mentioned:Volume
Works great!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, super long battery life, wish it could get a little louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollinRhodes, Amazing! We're glad that you like the comfort and battery life. For low sound level, the following steps might help fix the issue:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphone sound and price point.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always the question of MX4 vs. MX5. I own both and the MX5 has far greater noise cancellation with the same tone quality as MX4. More ear cup space makes these retain less heat and therefore more comfortable. If youre flying as much as me, the noise cancellation is scary good on a plane (no crying babies). I highly recommend these headphones and the Sony app offers very adaptive tuning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregH, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Wife approves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and super comfortable! I use them for long car rides when my wife doesn’t want to hear my videos!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianP,
Thank you for choosing Sony!
We're beyond pleased to hear that your WH-1000XM5 headphones are delivering great sound and exceptional comfort! It brings us great satisfaction to know that they're proving to be the ideal companion for your long car rides, and it's wonderful to hear that they enhance your listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Weight
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight headphones. Super comfy great for work or travel. I use them for work on a daily basis great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EmmanuelJ, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Steal at this price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity on this one is incredible. The older XMs had a bad mic but that has been fixed. It’s even better when you get a price match.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kiran!
We are absolutely thrilled to hear that you are enjoying the incredible sound clarity of your new WH-1000XM5 headphones! We especially appreciate you noticing the improvements we've made to the microphone system. Our engineers worked hard to ensure crystal-clear voice pickup, so it’s great to know that the upgrade is making a real difference for you.
It’s also wonderful to hear you were able to take advantage of a price match—nothing beats getting premium Sony technology at a great value!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Noise Canceling Heaven!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I've ever used. I've had them for almost a year now and they're still holding up better than ever. These headphones are user friendly, super comfortable and worth every penny. The sound quality is beyond incredible and the noise cancellation as well as the transparency mode are both amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndiJo Great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Superv!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my daughter, but then I got used to then so I decided to keep em. Now, because she deserve them In had to buy another one for her. Once you wear them, you don't want to take them off, the noice cancelling feature once you touch it is supperv!! Comfortable, easy to get used to it.. Wich I can wear it at work!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nogood, Great! We're thrilled to hear that you like the comfort, noise canceling, features, and ease of use. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Lou's SONY XM5 8/23
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY WH1000XM5 are Undeniably the Best Yet Ever in Wireless Headphones. The Built-In Microphones in Both the Earpiece is an Innovative Masterpiece. One Example is, I owned a Pair of XM2 (of the multiple I've owned) for a period of 3Yrs& 2Months. and worked as good ax the Day I bought them. I'm Wheelchair Bound with a Back Pack affixed to the Back of the 'Chair'. Had it Not been for them being STOLEN out of the Back Pack while I was on a Community Transit Bus I WOULD Still have Them. I had taken them off & put in Bk Pk for just a minute due to mechanical Wheel Chair Problem. When after getting off the BUS & Trying to get them, They WERE GONE. NOW, I CAN SAY I'm Glad because I was checking for Headphones again after checking the 4 TOP BRANDS Over and Over SONY WINS 'Hands Down' over ALL Others. SONY Wins in ALL My CK Points, Style, Head and Ear Comfortability, Personal Cosmetic Appearance Value, Multiple Options for Every Imaginable Listening AND Hearing Preferences with the Microphones in the Ear Piece is ABSOLUTE GENIUS. The Pleasantries and Functionality Abound in This Excellent Display of Space Age Technology. SO, This is a testimony to the Days and Hours along with the Miles I put in Testing and Trying Out THE TOP BRANDS and Comparing Them. All to Find the BEST Headphones I could Buy and AGAIN SONY WINS, ALL the Others could Not Even Compare. I have Only Listed JUST a FEW of the Articles of Comparison Testing I was Committed to Endure and came away with THE BEST on the Market Today, SONY HEADPHONES WH1000XM5. Thank You, LCH
I would recommend this to a friendBrand response from SonyListens
Posted .Your feedback is greatly appreciated, LOUsSONYXM5AUG2023! We are also pleased to hear that you love everything the WH1000XM5 has to offer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones, fits perfectly over your ear without pushing them down, wonderful noise canceling and great sound production
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShannonP,
Thank you so much for your feedback! We're thrilled to hear that you're enjoying the WH1000XM5 headphones. It's fantastic to know that the comfortable fit and exceptional noise canceling are enhancing your listening experience. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
You get everything you payed for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the price is alot but its worth every penny. I had the xm4 but then they broke over years of using them. And replaced them with these they are way better then the last ,there good for the gym and sound amazing. But my fav thing about these is the lightness of headphones they fit perfectly on my head and dont come off when im playing basketball.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alvinsaiyan, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Great sound and very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones I have ever bought and the noise cancelling is really nice! The headphones are also lighter and more comfortable than I was expecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, thank you for this wonderful 5-star rating! We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin