Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
XM5 vs MAX
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really debating between getting the XM5 and the AirPod maxes. My wife currently has the Max and it is a good headphones but I can definitely say without a doubt the XM5 are the better option sound quality wise noise, cancellation, wise and overall lightness, it won’t bother you for extensive sessions on your head like the AirPod max will
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cody23, This is great! We're glad that you like the sound, noise cancelation, and light-weight design. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable and also look really good. Both sound quality and noise canceling are great and I like how it can be connected to my phone and laptop at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi snorlaxx,
Awesome! We're happy to hear that you like the comfortable design, sound quality and industry leading noise canceling of the headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony Supremacy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a white XM5 for a bestie this past christmas, sooner or later I bought one for myself so we could match outfits. Also because the XM5 does have some cool features such as the ambience mode, especially the noise-cancelling mode so you can hear your inner demo- I mean, your music. The feel and quality of the headphones is quite sturdy and soft, specifically the thing or part that goes around the ears, it doesnt feel squished or weighted down as much compared to other headphones. So yeah, Sony Supremacy ig.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IyanC, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Good ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase. Confortable, great sound, great battery. Looses connection with devices from time to time for a second or two.. reason why it does not get 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaP, we're glad you like the comfort, sound quality and battery of our product. We're sorry to hear that you have an issue with the connection of your SONY unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound quality
Great for working from home.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of these and they are exceptional. I work from home and use them for MS Teams calls and the microphone array cannot be beat. I come through clear. Music is incredible with a typical bass forward response of most popular consumer models. However, this also helps with calls as voices are warm and not tinny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi digitalnofx, Thank you for purchasing your 2nd pair! We're glad you're enjoying the mic clarity and exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Gold stars!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. The sound quality is exceptional. I feel that I hardly have to charge them.I use these all the time, I would definitely recommend these to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaP,
Thank you for your glowing review! We're thrilled to hear you love your Sony WH-1000XM5 headphones and that the sound quality and battery life exceed your expectations. Enjoy every moment of your listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Battery life, Sound quality
Great headphone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente headphone, great to work in office. Great baterry.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, EdgardM! It is truly wonderful to know that you are enjoying your WH-1000XM5 and finding them excellent for your work in the office.
We designed the WH-1000XM5 to be the perfect companion for productivity, featuring our industry-leading noise canceling technology to help you focus by silencing distractions. We're also delighted to hear you're impressed with the battery life. Our goal was to create a headphone that could comfortably last through your entire workday and beyond, and it brings us great joy to know we've succeeded.
Thank you again for choosing Sony and for sharing your positive experience with us! We hope you continue to enjoy a great sound experience.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Amazing Headphones - Best Gift Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these, the sound, the noise cancellation is amazing and the way they turn off and on when you put them on or take them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisL,
We are excited to hear that your son is enjoying the Sony WH-1000XM5 headphones so much, especially the superior audio fidelity and the highly effective ambient sound management. We designed the wear detection feature to add convenience, and it is great to know that functionality is appreciated!
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort with long battery life. Excellent noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Amazing! We're thrilled to hear that you like the sound, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones sound quality is soo good!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rikah,
We’re thrilled to hear you're loving the sound quality of your new WH-1000XM5s! It’s great to have you as part of the Sony family.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Nearly Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five stars and my title is "Nearly Returned"? What the heck? Read on... Background: I am a bit of an audiophile. Love my IEMs (Sennheiser IE600, Moondrop Variations, Fiio FH9), my DAP (Fiio M11 Plus ESS), and my music service (Tidal). Neat little transportable package, big & meticulous sound. Really wanted to complement that with nice Bluetooth OTE cans with strong noise cancellation, "good enough for me" sound quality, for flights and "Calgon, take me away" moments... My Experience: The first time I listened to the XM5s, my shoulders slumped. I had tried the XM4s a year ago but returned because the sound quality just wasn't there. Not close. Thought "here we go again" with the XM5s: River-mud thump-thump in the bass, recessed and murky mids, and no definition or clarity up top. Warm as a blanket, but unlistenable. So I started tinkering (OK, extensively) with the EQ in the App, trying to get the frequency curve to match my IEMs (all pivoting around the Harman Target). Ah hah! Try this, left to right in the Headphones App EQ: +1, +4, +6, +6, +8, Clear Bass @ 3 (season to taste). Then give yourself a couple of days for driver and brain burn-in. Now: Love these... love. Exactly the complement I wanted, sound beyond what I had hoped for. Turns out the XM5s are some awesome hardware, Sony just destroys the native tuning, and none of the stock EQ profiles come close to correcting that. In this case, EQ isn't a matter of tuning to personal preference rather undoing all the bad decisions. That done, these sound terrific, definitely keepers, and they will get A LOT of use. Hope this is helpful to some...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TampaJoe,
Thank you so much for such an amazing review, and we are so pleased to hear it meets your needs and expectations, especially it revitalizes your music after tweaking the Equalizer on the Sony Headphones Connect app. Your assessment is spot on, the ultimate custom preset is your own. Sound is personal, and there's no right or wrong to set it up.
The Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. Changes to the Equalizer only take a few seconds, and reward your effort with pristine sound. Remember, presets don't restrict you; instead, they're a stepping stone to hearing audio how you like it. Thank you for purchasing the WH-1000XM5 and for choosing Sony! -Jess
- Pros mentioned:ComfortCons mentioned:Volume
Still 5 Stars Regardless!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY COMFORTABLE! SLEEK! GREAT DESIGN! Not quite enough “volume” when using heavy equipment!
I would recommend this to a friend Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought these headphones for a video editing because they have both Bluetooth and wire capabilities. The sound quality is incredible compared to all of the previous brands I’ve used, and the app is easy to use and has many different features that I’ve never seen before. I would highly recommend these headphones for anyone who enjoys high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenO,
We are ecstatic to learn that your WH-1000XM5 headphones are proving to be such a versatile tool for your video editing and personal listening! It is wonderful to hear that the jump in sound quality and our feature-rich app have provided a new level of audio control you haven't experienced with other brands. Whether you are plugged in for precision editing or using Bluetooth on the go, we are thrilled to be your top recommendation for high-quality sound.
Thank you for trusting Sony to power your creative work and your music.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Nice, would recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think the sound qualities is really good and they're comfortable. Still no signs of wear yet. The app is pretty good. It goes in detail about customizing the sound to your liking so that's cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jalen, Thank you for the great review! We're glad to hear the Sony WH1000XM5 are meeting your expectations in sound quality, comfort, and customization through the app. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality, Weight
Very good for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, they are comfortable and they are very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hossele, This is great! We're glad that you like the sound, comfort, and lightweight design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Good sound and noise canceling headphones. I was very impressed by how good these are
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elohim,
It makes us really happy to hear that you are so impressed with your WH-1000XM5 headphones! We take great pride in our industry-leading noise cancellation technology, and it is wonderful to know that the sound quality has made such a positive impact on your listening experience. By utilizing our Integrated Processor V1 and HD Noise Canceling Processor QN1, we aim to provide a truly immersive environment that lets you focus entirely on your music or calls. We are thrilled that they have lived up to your expectations for a premium headset.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Better than Bose?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose? 100% YES!! Tried all flavors of noise cancelling headphones and these are #1 by a wide margin. These headphones sound phenomenal: Incredible immersive sound, deep rich bass, clear crisp highs. Download the app and you can customize the sound via the EQ. They are comfortable for long usage; 5+ hours on long flights. Exceptional noise canceling, best on the market. Skip the Bose, skip the lower model Sony's and GET THESE.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, WilliamF! We're happy to hear that you are impressed with your new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are simply amazing! The sound quality is top-notch, with clear and crisp audio that truly immerses you in your music or media. The comfort level is also excellent, with soft ear cushions and an adjustable headband that provides a perfect fit. The build quality is solid and feels durable, ensuring these headphones will last for years to come. Overall, I am thoroughly impressed and would highly recommend these headphones to anyone in need of a premium audio experience. 5 stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, Amazing! We're glad that you are enjoying the sound quality, comfort, build, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Quick professional service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is simply top of the line, packed with advanced features. Great quality sound Sony is known for, impressive look
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, HeroldB,
Thanks for the great review! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 starthe best quality, best sound, and the battery is undoubtedly very durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LizbethH,
Thank you for choosing Sony!
We're delighted to hear that the WH-1000XM5 has surpassed your expectations with its outstanding sound quality and remarkable battery life. It's incredibly rewarding to know that you view these headphones as a top choice for both performance and reliability.
Best regards,
-Fred