Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
LOVE THESE !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never in my life have I experience noise cancellation the way these headphones provide me with. This is perfect for when you just want to be in your own world and hear nobody say anything when walking past a group of people. I love these headphones . Worth the purchase and extremely comfy , hugs my ears so well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimm,
We appreciate the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Don’t think just buy them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said these were the best headphones out there and they weren’t lying, sounds incredible
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 4braham20,
Awesome! Thanks for your purchase and for your recommendation. We're glad that you are pleased with your purchase and with the quality as well as the performance of our WH1000XM5. Thank you for choosing Sony! Enjoy!- Marco
- Pros mentioned:Sound quality
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, great quality, I would highly recommend this item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Microsoft365,
We are elated to hear that you find the sound and quality of your headphones to be awesome! Knowing that you would highly recommend them to others is a wonderful compliment to the work we put into our products.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound with these headphones. There is more technology in these headphones than i will ever use. I had Bose headphones for years. The ear padding wore out so i purchased the Sony headphones. The difference between them is like, the Bose are like driving a Lexus. The Sony is like driving a BMW. Both excellent but the Sony has a bit more power in the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Dave,
Thanks for the great review and a 5-star rating! It’s rewarding to hear how much you are loving your Sony Headphones! With up to 30 hours of battery life, you'll have enough power even for long trips; and with their modern and lightweight design, they fit snugly around the head with less pressure on the ears while keeping out external sound because of the amazing Noise Cancelling feature!
Thank you for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Bass, Sound quality
Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. Love the noise cancellation feature as well as when I’m listening to music the bass is just what I was looking for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsamm, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent sound and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top sound and comfort. Great battery life. Worth the spend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeG,
You made the right choice! We're glad that you like the sound quality, comfort, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best Headphones I used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 is a bit expensive but worth the price for what it offers: Sound quality, ANC and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi D12345KS,
We appreciate you choosing our WH-1000XM5. We're glad you considered the quality and features you will get with our headphone over other brands. Enjoy good sound quality and comfort with our WH-1000XM5. Our XM5 has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony. - Marco
- Pros mentioned:Weight
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like how light it feels (great for long workouts). I don't enjoy having to go through the app to select noise cancellation (it doesn't show up on my audio setting within the dashboard).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaviKumar,
Thanks for the fantastic feedback on the WH-1000XM5!
It’s great to hear how much you appreciate the new lightweight design—that's a huge win for long sessions, especially for workouts where comfort and reduced bulk are key!
And you've absolutely nailed a key point about the controls. It's frustrating when a core feature like Noise Cancellation requires you to dig into an app instead of being instantly available on your phone's audio dashboard. Just to make sure you know, you can bypass the app for the basic NC/Ambient switch! There's a dedicated NC/AMB button on the top of the left earcup—Pressing that button will quickly cycle between: Noise Cancelling ON, Ambient Sound Mode (where you hear surroundings) and Noise Cancelling OFF (if you've enabled that setting in the app).
Hopefully, using that physical button makes those mid-workout adjustments much faster for you!
Thanks for choosing Sony!
Best, Jenn.
- Pros mentioned:Comfort, Sound quality
I think they really are the best ...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't feel there's anything wrong with these. The sound is amazing, noise cancelling is pristine. There are so many different options to customise your listening. The finish on them pick up grease, that I consider just a teent annoyance but otherwise they're not too heavy, they're really comfortable. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmA, Thank you for the excellent review! We're delighted to hear you like the amazing sound, exceptional noise cancellation, tons of customization options using the app, and comfortable fit of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the finish and will be sure to forward this feedback to the appropriate department. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
The best I ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews are real. Incredible sound, long battery and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi loliv, We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony Headphones Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones worth the price. Its comfortable and sleek noise cancellation is outta this world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GavinM, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Great Everyday Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how lightweight it is and the noise cancellation is crazy amazing. I'm not a huge audiophile so I don't know the particulars of the sound quality, but it's been great for gaming, youtube videos, discord calls, all while looking stylish & fitting in with my office aesthetic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi feizhou, Awesome! We're delighted to hear that you like the noise canceling function and sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Choice of Noise Cancelling Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“I’ve been using the Sony WH-1000XM5 for a while now, and they’re honestly some of the best headphones I’ve tried. The noise cancellation is incredibly effective, and the sound is really rich and detailed.”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QueencelynM,
Thank you for sharing your experience! We're so glad to hear that you're enjoying your WH-1000XM5 headphones. It's fantastic to know that you find the noise cancellation to be incredibly effective and the sound quality to be rich and detailed. We're proud to create products that deliver on those key features.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Fire
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds excellent, phenomenal anc and decent battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, jb73! We're glad that you are impressed with the sound quality and battery hours of the new Sony XM5 headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them before traveling for business and was not disappointed. I was trying to decide between these and the AirPods Pro Max and I am glad I went with these. The battery life, sound, and portability is great. The case allows me to throw them in my carry on without any additional bulk to my bag. Great purchase decision. No regrets!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrPorter, We're glad that you are enjoying the battery life, sound, and portability. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio and noise cancelling are both phenomenal. The mic quality is also fantastic - it’s super clear and noise cancels anything youre doing (washing dishes, crinkling paper, etc). The battery life is amazing, you probably will only need to charge once or twice a week. Can’t recommend these enough, its miles better than the XM3 i had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wally, We are glad that you like the quality and capabilities of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is very punchy, the sound quality overall is worth the price. Sound controls have a small learning curve but are easy and the case is very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curls,
You made the right choice! We're glad that you like the sound quality, supplied case, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Wear a pair and be amazed with the XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very light and comfortable to wear. Easy to adjust. The touch controls are very responsive. When powered on and placed on ears, they immediately drown out the outside nose. The mics work perfectly when on conference calls for which I use for work. The audio quality is superb which you can adjust through the Sony app to make it sound the way you want. The price was a little steep but well worth It!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hypnosis8575, We're very grateful for this positive feedback! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sounds, nice fit, nice ANC, battery is good, best for gym goers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TotoyGolem,
You made the right choice! We're glad that you like the sound quality, fit, noise canceling function, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality, Weight
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality feels light battery last a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl