Customer Ratings & Reviews

Hi TalwindrS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi OmarMollinedo, Thank you for sharing your wonderful experience with your WH1000XM5! We're glad you like the great sound quality, excellent ambient sound mode and noise cancelling features, and overall performance of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam

Hi ParkRat, We're glad to hear that you love these WH-1000XM5 Wireless Noise Cancelling Headphones. With a huge 30 hours of battery life you’ll have enough power even for long trips. If you need to top up in a hurry, you can get 3 hours’ worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter. The WH-1000XM5 headphones feature intuitive touch control settings—for example, push the button on the left side to switch from Noise Cancelling to Ambient Sound or use the touch panel on the right side to play or pause music, skip tracks, change volume and much more. Thanks for choosing Sony. Jay

Hello Nives,

Thank you for choosing Sony!

We're excited to hear that your WH1000XM5 headphones are working well and connecting seamlessly with your Sony Bravia and PS5. It’s wonderful to know you enjoy the sound quality and the midnight blue color—details like these make the experience truly special. Your enthusiasm means a lot to us.

Best regards,
-Fred

Hi cmarq,

Amazing! We're thrilled that you are enjoying the noise canceling function and Ambient Sound Mode of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-Ralph

Hi Jerry, We're glad that you like the noise canceling function. We're also sorry if the sound quality did not meet your expectation. You can customize the sound to your liking using the Sony Headphones Connect app, it has an equalizer to fine-tune your music.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html


If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi SebastianC,

We are very glad to hear that the WH-1000XM5 lived up to your expectations and proved to be a worthy investment!

We aimed to pack these headphones with premium technology that justifies every penny, specifically our Industry-Leading Noise Cancellation powered by two processors and eight microphones. It’s great to know you’re enjoying the results of that engineering, along with the exceptional sound quality and the comfortable, lightweight design that makes long listening sessions so enjoyable. Don't forget to explore the Sony | Sound Connect app to personalize your EQ settings and truly make the sound your own!

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi Rt28,

Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're happy with the sound quality, smart features and compatibility of the headphones for your devices. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hi JoaZubiate, What a fantastic upgrade! Moving from a $40 headphones to the Sony WH-1000XM5 sounds like you've truly leaped into a new world of audio experience. It's amazing how the right EQ can transform an already excellent product into something even more incredible. Enjoy your new, immersive sound journey with these top-notch headphones! Thanks for choosing Sony. -Jess

Hi Christian,

Thank you for sharing your feedback.

We're so happy to hear that the WH1000XM5 are good, and we apologize for the inconveniences caused when you attempted to connect them to your Windows computer. For this issue, we can suggest you checking the WH1000XM5 Help Guide, where you can find detailed information about making the connections and also some troubleshooting steps. You can find it here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534691.html

We understand how disappointing it is to have a product that broke after one year of regular use.
We want to help you get this resolved. While the one-year warranty has just expired, we still recommend contacting our support team directly. They are best equipped to troubleshoot the issue and can explore potential options for you.
Please visit this link to connect with them: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you again for your valuable feedback and for being a Sony customer.

Best regards,

Gus
Sony Social Media Team

Hi EdwinL, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi YasmineM, Thank you for sharing your feedback on the WH-1000XM5 headphones. It's great to hear that you enjoy using them and had a positive experience with Best Buy's customer service.

Regarding the noise-canceling feature, it's important to note that noise-canceling technology is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

As for the app, it is designed to enhance the user experience by providing additional customization options and features for the headphones. However, we understand that not everyone may find it necessary. Your feedback is valuable to us as we continuously strive to improve our products. Thanks for choosing Sony! -Sam

Hi MSims, We appreciate your feedback and we are glad to hear that you love your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi KakaM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi wokDONTrun, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl

Hi Benjamin, We truly appreciate you taking the time to share this wonderful feedback! Good to know you love the new elegant and lightweight design, comfortable fit, improved multipoint connectivity, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi AndreaA,

It is truly wonderful to know that you still value the quality of your WH-1000XM5 headphones, though we are concerned to hear about the issues you've experienced with the headband.

Please know that this is certainly not the experience or the level of build quality we expect for our products. We take your feedback seriously, and we will be sharing your comments directly with our product team to ensure we continue to improve our designs.

Thank you for trusting Sony with your audio experience, and we appreciate you bringing this to our attention.

Regards,
Dominick

Hello Juan,

Thank you for choosing Sony!

We couldn't be happier to hear about your positive experience with the Sony WH1000XM5 headphones! It's wonderful to know that they provide you with the comfort you need for long hours of studying, along with the convenience of multipoint connection. Being able to switch effortlessly between your PC and phone truly enhances your experience. We're also glad to hear that you find the Sound Connect app to be the best you've used for managing your headphones. Thank you for sharing your thoughts with us!

Best regards,
-Fred

Hi EmilyK!
Thanks for the review!
It is fantastic to know that your WH-1000XM5 headphones are working out so well for you.

These headphones use two processors and eight microphones to keep the world quiet, so you can focus on your music. Plus, the battery is built to go the distance, giving you up to 30 hours of play time on a single charge.

Thank you for selecting Sony headphones!
Best regards,
Estefany

Hi Whyce, We're happy to hear that you like the quality, sound, and design of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin