Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 6594438
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Not ideal gym headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! However if you are planning to use them for the gym I would go for another option as these slide off very easily. At least for me they slide off with no effort when laying down on the bench. However, they are great for running, super lightweight and amazing noise cancelling feature! The Sony headphone app is super easy to navigate as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelica, Great! We're glad that you like the noise canceling and ease of using the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! I bought them for a friend as a gift and ended up buying one for myself. Great noise cancellation. I use it a lot when traveling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuckieM,
We could not be more pleased to learn that you loved the WH-1000XM5 so much you had to get a pair for yourself! There is truly no higher compliment than a gift-giver becoming a fellow owner.
Our engineers worked tirelessly to perfect the noise-canceling technology, and we are glad you’re experiencing the benefits of that quiet sanctuary during your travels. Whether you are navigating a busy airport or settling into a long flight, we’ve designed these to ensure your music remains front and center. Knowing that they have become an essential part of your travel kit is exactly why we continue to innovate.
Thank you for making Sony part of your lifestyle and for sharing the gift of great sound!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best headphones
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best sound quality and noise cancellation headphones on the market. Far better than Bose and apple. On top of that, these headphones have the most comfort out of the three. Wore these for school for studying and never had head fatigue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Xm5s are better than i thought
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really enjoy the color and the sound profile, i upgraded from xm3 and the noise cancelling is noticeably different. the added drivers help the sound be more clear and distinct. bass is stronger but not overwhelmingly so, i just don’t like the fold out method for the 5s, they fold outward looking and sit on my clavicle uncomfortably, i also worry about the hinges since i’ve seen a lot of people mention that, but so far so good. i probably will get the xm6s but the only thing holding me back is the colors. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ImranH,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the color and sound profile of your new WH1000XM5 headphones. It’s great to know that you’ve noticed the improvements in noise cancelling and sound clarity! We appreciate your feedback regarding the fold-out design and your concerns about the hinges; we always value input from our customers as it helps us improve our products. We're excited to hear that you're considering the WH1000XM6! We’ll definitely take your feedback on colors into account.
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful color and even better sound. Amazing features such as touch activation, noise canceling or ambient sound. 10 out of 10 hands down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user916617,
We are thrilled the Smoky Pink color and features like touch activation earned a 10/10! It’s great to know you're enjoying both the style and the noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Best purchase made for 2023
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones from Sony. The best noise cancellation .Comfortable and lightweight. Unique features, The sound quality out of these are amazing. Does really well in all areas of music genres. The sound quality out of these are amazing! Fast charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoanK, nice! We're glad you like the noise canceling feature, comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and quality build. These are without a doubt the most comfortable headphones I have ever used. Easily 10/10 for me my one and only complaint is that when turning them off you have to press the power button for a long time I often ended up putting them back in the case while they stayed ON and the battery drained. Hoping this can be fixed with a update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kurama, We are so glad to hear that you are enjoying your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Battery life, Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 starthe best quality, best sound, and the battery is undoubtedly very durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LizbethH,
Thank you for choosing Sony!
We're delighted to hear that the WH-1000XM5 has surpassed your expectations with its outstanding sound quality and remarkable battery life. It's incredibly rewarding to know that you view these headphones as a top choice for both performance and reliability.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones good sound and easy connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisS,
Thank you for choosing Sony!
It brings us great joy to hear that you are enjoying the sound quality and easy connectivity of the WH1000XM5 headphones. We designed them with your convenience and audio experience in mind, and it’s wonderful to know they are delivering on both.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched over from beat studios and the difference is extremely noticeable. Crisp and clear sound and extremely easy setup. Amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyP, Congratulations on your upgrade! We are thrilled to learn that the crisp and clear sound, easy setup, and long-lasting battery life of your Sony XM5 headphones have significantly enhanced your listening experience. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are amazing! They are so comfortable and soft on your ears. The noise canceling is also so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrocktonL, thank you for this amazing review! We're delighted to hear you're enjoying the ultra-comfortable design and industry-leading noise cancellation technology of the WH1000XM5 headphones. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Bass, Sound quality
wow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is absolutely exceptional. Crisp highs, rich mids, and powerful, thumping bass make every song a journey into sonic perfection. Whether I'm enjoying my favorite tracks, watching a movie, or even taking phone calls, the audio quality is consistently outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katt, thank you for your input. We're also glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very good with a little too much technology.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I clean houses for a living and this thing is a blessing to have to keep myself entertained. My only issue with it is that the right ear cup is a little too sensitive to touch controls. You can try and take it off your head and accidentally skip your song or video. It also detects whether it is on your head to stop and start. This only becomes an issue when you're sweaty and want to put your headphones around your leg for storage. If you wrap them on an arm or a leg, it will continue the video you are watching, so be careful there. Very minimal issues overall, these headphones are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, N8232!
We are so glad to hear your headphones are a blessing for keeping you entertained while you work. We appreciate the honest feedback about the touch sensor sensitivity and the wear detection. A quick tip: you can actually disable the touch sensor or the pause and play feature in the Sony Headphones Connect app if you find they are getting triggered while you are on the move.
Thank you for the great tips and for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding noise cancellation that it's a great add on to anybody travel luggage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quenepon,
We are ecstatic to learn that the WH-1000XM5 has become such a valuable companion for your travels. We know how important a quiet environment is when you're on the move, and we’re glad the noise cancellation is hitting the mark for you.
Thank you for making Sony a part of your world-class journeys.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Worth it for travelers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Indispensable for airline flights. Works great for keeping the various rude passenger disturbances to a minimum. I was worried that the foam would make it uncomfortable on long flights, but it's no problem at all. Now, can Sony help with the "oversized" passengers encroachment on my space?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnGalt, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Mic and Noice cancellation for Zoom meetinga
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried WmX4 and Airpods Max pro before. Both were causing robotic sound while speaking in zoom meetings specially if I use bluetooth mouse and keyboard. WMX5 fixed that problem for me.Sonny’s noice cancellation works better than max, max was more comfortable than wmx4 but wmx5 is the best even after long hours usage. the only concern is that is not waterproof but let’s see.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RFengineer, Great! We're glad that you like the noise canceling function, call and sound quality, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you learn the controls this is fantastic! Sound comes through clear, the mic works very well, and I love that you can change between hearing background noise to cancelling all the noise with one button. Charges up fast and lasts for hours!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DreyaR, That's cool! You definitely made the right choice. We're glad your investment is worth it. It's amazing to hear you are enjoying all the improvements, especially the superb audio. noise cancellation, ambient sound mode and clear call quality we made on these headphones. It sounds like we hit the mark with the WH-1000XM5. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Price
Great ANC and sound, yet expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: great ANC and excellent sound Cons: expensive and no IP rating
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyQN, Amazing! We're glad that you like the noise canceling function and sound quality. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
High quality headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and battery life. I can't make a comparison, but for the money and the quality, this makes it seem so much better than the Apple Airpods Max. Probably comparable to a Bose QC. Only downside is the app and how to use it effectively with your phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyloRen, Awesome! We're glad that you are enjoying the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect Set of Headphones (Lightweight)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony M5 headphones are a fantastic choice for anyone looking for a high-quality listening experience. One of the standout features of these headphones is the adaptive noise canceling technology, which is truly amazing. With this technology, the headphones are able to analyze the sounds around you and adjust the level of noise canceling accordingly, ensuring that you always get the best sound quality possible. Another feature that really impressed me with the Sony M5 headphones is the Bluetooth connectivity. The blue connection is consistent and does not intermit, which is essential for an uninterrupted listening experience. Whether you're listening to music, watching a movie, or taking a call, you can trust that the connection will stay strong and reliable. Overall, I highly recommend the Sony M5 headphones for anyone who wants a top-of-the-line listening experience. The adaptive noise canceling technology is truly impressive, and the consistent Bluetooth connectivity ensures that you can enjoy your music or other media without any interruptions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RJMC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl