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Customer reviews

Rating 4.7 out of 5 stars with 1158 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers admire the product's phenomenal sound quality and comfortable fit. Many appreciate the long battery life and portability, enhanced by its foldable design. However, some customers have noted issues with heat dissipation, causing ears to sweat, and the volume not meeting their expectations. Overall, the positive aspects appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,158 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic Picks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best all around headphones that I’ve owned. These will be replacing my AirPods Max with incredible noise cancellation, comfortable ear pads, fold flat design, and excellent sound quality. I love the travel case, EQ software, touch controls, and I’m hearing elements of songs that I’ve never noticed before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sean,

      That's absolutely fantastic to hear! We're thrilled you're loving your new WH-1000XM6 headphones. It's especially exciting to hear you're discovering new elements in your favorite songs, that's what our audio quality is all about! We designed these headphones for incredible noise cancellation, comfort, and a rich listening experience. Enjoy every moment with your new Sony headphones.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb headphones, if they had better compatibility with pc/console I’d use them way more. Super light, the noise canceling is great. The sound quality is stellar specially when watching a movie with Dolby atmos or music with lossless audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moises! Thanks for sharing your review!
      It is fantastic to know that you are loving the stellar sound and lightweight feel of your WH-1000XM6.

      We really appreciate the honest feedback regarding PC and console compatibility; hearing how you want to use your gear helps us a lot.

      We appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Long lasting music to my ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, Lightweight and Connects easily . Amazing battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JuanF,

      Thank you for choosing Sony!

      We’re elated to hear that your WH-1000XM6 headphones are delivering excellent sound quality while being lightweight and easy to connect. Your mention of the amazing battery life is especially appreciated, as we strive to provide products that enhance your daily experience with reliable performance. Your feedback inspires us to continue innovating and supporting your audio journey.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling headphones you can find on the market. Very light and comfortable, the sound quality is amazing and the different options you have too on the app. Lots of customization options as well. The case is also very cool as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, McD07!

      We are absolutely thrilled to hear that the WH-1000XM6 is living up to its reputation as the best noise-canceling headphones on the market for you! It’s wonderful to know that the lightweight design and "cool" new folding case are making them a perfect daily companion. We also love hearing that you’re diving into the Sony | Sound Connect app—the customization options are there to make sure the audio is tuned exactly to your ears, so we're glad you're making the most of them.

      Enjoy that amazing sound quality and thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great active noise cancelling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best noise cancelling headphones I've owned. They connect and pair easily. They also cancel out almost all background noise. I'm in meetings all day and they are very comfortable to wear. Call quality is A+

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your feedback, RyanM! We're thrilled to hear that your WH-1000XM6 headphones are providing such an exceptional experience—with top-notch noise cancellation, seamless pairing, and lasting comfort for those long days of meetings. It's great to know the call quality meets your expectations as well.

      If you haven’t already, you might enjoy exploring additional features like Adaptive Sound Control or customizing your listening experience through the Sony Headphones Connect app. We appreciate your support and are delighted to be part of your workday!

      Thanks for choosing us!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wh-1000xm6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony really got the ball out of thr park with this set of headphone. Recommending 100%, sound quantity and materials are great. I use them everyday, gaming, studying, at the gym (for the gym i use a cover for the ear pads to prevent the sweat on the original pad and conserve them more). Noise canceling is the best, battery is great ill be using them for days and away ready, doesn't matter what phone you use it thr connectivity is on the spot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeycobS,

      Thanks for taking the time to share your experience. We're absolutely thrilled to hear that you feel we "got the ball out of the park" with the WH-1000XM6. We especially appreciate your feedback on the sound quality, industry-leading noise canceling, and long battery life.

      That's also an excellent tip about using a cover for the ear pads at the gym—that's a genuinely helpful piece of advice for other users looking to protect their headphones!

      Thanks again for the 100% recommendation and for highlighting the seamless connectivity.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    They finally brought back the folding design!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been waiting for the XM6 mainly because I missed the folding hinges from the older models, and Sony finally delivered. These are much easier to throw in my bag when I’m headed to a shift or out doing street photography. The noise canceling is noticeably better than the XM5, especially with higher-pitched background noise. They are incredibly light, and I can wear them for a full 8-hour shift without any "ear fatigue." If you skipped the XM5 because they didn't fold, it’s time to upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephF,

      We are thrilled to hear that the return of the folding design is making your photography trips and work shifts much easier! It is great to know that you are enjoying the improved noise cancellation and the lightweight comfort of the WH-1000XM6.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Brown approved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony M6 - Black, and I am extremely impressed. They are incredibly comfortable, which makes them perfect for long listening sessions. The sound quality is fantastic—they are full of bass, giving music a rich and deep feel. The noise canceling feature is truly superb, effectively blocking out distractions and allowing me to focus completely on my audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic feedback, DBrown! We are truly heartened to learn that you are so impressed with your WH-1000XM6 headphones.

      It brings us great satisfaction to hear that you find them incredibly comfortable for long listening sessions. We designed the earcups and headband with premium materials to ensure a perfect fit that allows you to get lost in your audio. We are also thrilled to know that you are enjoying the fantastic sound quality with its rich bass and the truly superb noise canceling, which is engineered to effectively block out distractions and allow you to focus completely on your music.

      Thanks again for choosing Sony and for sharing your wonderful experience with us! We hope you continue to enjoy your listening experience.

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WAY BETTER THAN EXPECTED!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real BEST SOUND CANCELLATION EVER and the battery is insanely amazing. I turned the headphones on at the LAX airport, used it the entire time all the way to Dublin (over 11hrs flight) and when I arrived I still had over 70% battery!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyM!
      Thanks so much for the incredible review and for sharing your travel story with us.
      It is truly wonderful to know that our WH-1000XM6 headphones made your long flight so much better.

      We're glad you chose Sony!
      Best regards and happy 2026!
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have the best noise cancellation ever and they can go weeks without charge , howeveri do wish they can get a bit louder with a bit stronger bass too , still super worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback on the WH-1000XM6, SaidK! We're thrilled to hear that you're so impressed with the noise cancellation, and that the battery life is lasting you for weeks—that's fantastic to hear. We strive to provide a powerful and long-lasting listening experience, and your comments confirm we're succeeding.

      We also appreciate your valuable feedback regarding the volume and bass. We understand the desire for an even louder and stronger low-end, and we'll certainly take your comments into consideration for future product development.

      We're glad to hear that despite these points, you still find the headphones to be "super worth it." Thank you again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound and noise cancellation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough, how much I love these headphones from the ease of the touch, responsive controls to how great they sound and how much noise canceling they provide I have not found better. Battery life has been great. Listen to them for about eight hours and only lost about 20% of the charge

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,

      Thank you for this incredible five-star review! We feel privileged to know that you love your WH-1000XM6 headphones and haven't found a better pair. Hearing that you value the responsive touch controls, the great sound, and the powerful noise canceling confirms we're delivering the premium experience we aim for. We're especially glad the battery life is holding up so well for your long listening sessions!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Audio. Best noise cancellation. Tight fit.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio quality is excellent, and the noise cancellation is superb, about the best you can find. The fit is a bit too tight (and may feel very tight for some people), but they’re not uncomfortable. After wearing them for a while, you get used to the tight fit. Still, this is something they could have improved. I had the XM5 version before these, and the fit was extremely comfortable. In that regard, it doesn’t feel like an upgrade compared to the XM6. If you like compatibility with all your devices (Andriod, iOS, Handheld, Nintendo Switch, TV, Laptop, etc.) this are one of the best choices. App makes it easy to connect to multiple devices and the same time and switch between them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodolfoP,

      We are delighted to hear that you are enjoying the excellent audio quality and superb noise cancellation of your new WH-1000XM6! It is great to know that the multipoint connection and app compatibility are making it easy for you to switch between all your favorite devices, from your phone to your Nintendo Switch. We truly appreciate your honest feedback regarding the headband tension; while we designed the fit to ensure the best possible acoustic seal for noise canceling, we understand it feels different compared to the XM5. We are glad to hear that they remain comfortable for you during extended use as you’ve adjusted to the new design.

      Thank you for choosing Sony.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality sound and very comfortable. Best battery life I ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohammedA,

      Thanks so much for sharing your positive feedback about the WH-1000XM6 headphones. We're truly heartened to hear you're enjoying the high-quality sound, comfort, and exceptional battery life!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise canceling headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones a little tight around the head. I have a big head though. The noise cancellation is incredible compared to my XM3s. I got these for my wife and she loves them. Also they fold unlike XM4s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shugor,

      That's excellent feedback! It's great to hear your wife is enjoying the incredible noise cancellation compared to the XM3s, and we know many users appreciate the return of the foldable design for better portability.

      We understand your comment about the tighter fit, which is due to the slightly increased clamping force that helps maximize the noise isolation for that superior ANC performance. This pressure often eases up a bit with regular use, leading to a snugger, more secure fit over time.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about a month in, buying the XM6 is one of the best upgrades I've done from the Bose 700. This headphones may have not blown me away once I tried listening then out of the box but once you check out their Sound Connect App, you can literally have so many options to stabilize or even change the EQ if the headphones which blows me away of how clean and well-hearing they are. This may not be audiophile quality but it slightly getting there though. But overall it's a fun, best sounding headphones that comes with the best Noise-Cancelling headphones as of right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiRON,

      We are thrilled to hear that the WH-1000XM6 has been such a rewarding upgrade for you! It’s great to know that exploring the Sound Connect app and customizing the EQ helped you unlock the full potential of the headphones. We appreciate your feedback on the sound quality and are glad to hear they are providing the best noise-canceling experience for you right now.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hearing music like it's MEANT to be heard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’ve never heard a bassoon concerto through the Sony XM6, you haven’t really heard a bassoon concerto. These headphones take an instrument that already lives in that gorgeous twilight zone between melancholy and mischief and elevate it into something almost cinematic. They turned every concerto into a private performance, every phrase into a moment, every cadenza into a small spiritual awakening!! These are worth it from a classical music lover!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the poetic review, Moony!

      We are absolutely moved to hear how the WH-1000XM6 has elevated your classical music experience! It is incredible to know that our headphones are delivering that "private performance" feel and bringing out the soulful nuances of the bassoon concerto for you.

      Thank you for choosing Sony and for sharing your passion for music!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m upgrading from my well loved Sony XH1000XM3 headphones. The XM6 are a worthwhile upgrade, the sound quality is excellent to my untrained ears. The noise cancelling is top notch and I often am surprised when I take off my headphones how much noise is being canceled (in this case a loud old ac). I will say that these headphones are less comfortable than the XM3 over prolonged listening sessions. I find myself experiencing minor ear lobe discomfort, and I have been adjusting the headphones position to try and find the sweet spot. I have yet to eliminate the discomfort entirely but comfort improved after the first week. These headphones clamp slightly harder than expected. It is noticeable but it is not too much pressure in my opinion. Lastly, I notice the ear cups show grease from my skin very easily. I don’t consider myself greasy and I haven’t noticed this with other headphones. It is not a big deal right now but I worry that it will become a problem after years of use. I’m hoping to use these for 5 years or more!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Michael,

      Thank you for choosing Sony!

      We're glad you're loving your WH-1000XM6 upgrade! The sound quality and noise cancelling are great to hear, especially after using the WH-1000XM3.

      Thanks for your feedback on the ear cups. Regularly wiping them with a soft cloth or a damp cloth with diluted detergent can help. We appreciate your insights and are dedicated to making improvements. Enjoy your headphones for years to come!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel from miami to london than London to France, and for the first time I didn,t have to worry about charging my headphone! I could’t take phone call easily, listend to music all the time and the best off the best is the active noise cancellation. That help me a lot while on board to sleep , study and just relax

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suegui, thanks for the wonderful 5-star review! We're truly honored to hear your Sony - WH-1000XM6 headphones were the perfect travel companion for your Miami-London-France trip. Extended battery life, crystal-clear calls, and our industry-leading Active Noise Cancellation are exactly what we designed them for. We're so glad they helped you relax, sleep, and even study on board! Thanks for sharing your amazing experience and for choosing Sony. Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise-cancelling headphones from Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these noise-cancelling headphones. I had the X5 and upgraded to the X6. Both were purchased from my favorite store-Best Buy! These headphones are phenomenal. I bring them along each time I travel. I really get good sleep on a plane as it shuts off the noise really well. I have a huge head but they fit perfectly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaymundCoosh,

      Thanks for this fantastic five-stars rating!

      We're immensely pleased to hear how much you love your new XM6 headphones! It's fantastic that you're taking them on your travels and that the noise-cancelling is so effective to get good sleep on a plane. We're especially glad that they fit so perfectly!

      Thanks for choosing Sony.

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Easily the best

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I had the previous generation Sony WH-1000XM5s, and the XM6s have only improved on those already amazing headphones. These news ones have a larger headband, meaning that they distribute the weight better on your head, resulting in a more comfortable experience. Additionally, the padding on the ear cuffs was made a bit thicker, and for me, that surprisingly personally made a big difference in my experience. The sound quality also gets a sizable upgrade. Sony redesigned the drivers and vocals sound clearer, individual instruments in songs sound more crisp, and you the bass sounds more natural and less muddy than the previous generation. The noise cancelation is also shockingly better. Lastly, the carrying case is a small but much welcomed upgrade. Smaller and more convenient, the case now uses a strong magnetic clasp to stay shut opposed to a zipper. It means in 5 seconds, you can go to taking the carrying case out of your bag and have them on your head turned on. Overall, these headphones are well worth it if you’re looking for the best of the best on the market in terms of sound quality, comfort, and portability. Would easily recommend to anyone looking for a new pair of quality and premium headphones.

    I would recommend this to a friend