Customer Ratings & Reviews

Hi Djwolf,

Thanks for this 10/10 review!

We're absolutely thrilled to hear the WH-1000XM6 headphones are the best you've ever had. It's awesome that you're getting the most out of them by using the EQ in the Sony Connect App and enjoying that incredible 3-day battery life with your iPhone.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi SIMONEP,

It is fantastic to know that the WH-1000XM6 brought such a bright smile to your boyfriend’s face! We designed these headphones to be the ultimate companion for both high-fidelity gaming and mobile immersion, so hearing that he’s making the most of both the wired and Bluetooth connections is wonderful. It’s an honor to provide the "quality purchase" that keeps your gaming world sounding its best.

We really appreciate you making Sony part of your gift-giving and gaming setup.

Regards,
Dominick

Thank you for sharing your detailed feedback, Krazihanz.

We are glad to hear that you found the headphones very light and comfortable on your head. However, we sincerely apologize that the design of the earcups did not provide the fit you needed, resulting in them partially sitting on your ears rather than resting comfortably inside the cup. Comfort is paramount for premium headphones, and we regret that this crucial aspect did not meet your expectations.

We also appreciate you sharing your comparison regarding audio quality, noise cancellation, and transparency mode against competitors like the Bose QC2 and APM. We continuously strive to push the boundaries of performance, and hearing direct comparisons helps us understand where we need to focus our efforts.

Finally, we understand that aesthetics are a significant factor in premium products, and we apologize that the design styling—which you felt resembled "gigantic earmuffs"—was ultimately a reason for you to exchange the product.

Your honest perspective on comfort, competitive performance, and design is incredibly valuable to us as we strive to evolve and improve the 1000X series.

Thank you for giving the XM6 a try.

Best regards, Gus, Sony Social Media Team

Hello JonathanR,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the excellent sound quality, effective noise cancellation, and the comfort of the WH-1000XM6. It means a lot to us that the headphones enhance your listening experience throughout the day. Thank you for sharing your positive experience!

Best regards,
-Fred

Thank you for the fantastic review, SamsungSSD!

It’s awesome to hear that the WH-1000XM6 won you over! We're glad you’re enjoying that balance of clear highs and deep bass, and that the seamless switching between Android and iOS is making your life easier.

Welcome to the Sony family!

Best regards,
Gus, Sony Social Media Team

Hello OPYumm!
Thanks so much for the detailed review and for recommending us to others!
It's a truly pleasure to hear that the noise cancellation and cinematic mode on your WH-1000XM6 are providing such an immersive experience for your daily commute and movie nights.

These headphones feature our most advanced Auto NC Optimizer, which automatically adjusts the noise canceling based on your surroundings. They also support High Resolution Audio for studio quality sound.

We appreciate your business and thank you for choosing Sony headphones!
Warm regards,
Estefany

Hi jo808!
Thanks for the review! We are very glad to hear that your WH-1000XM6 kept you comfortable throughout those long flights.

These headphones feature our latest Auto NC Optimizer, which automatically adjusts the noise canceling based on your environment and even atmospheric pressure. They also offer Speak-to-Chat technology that pauses your music when you start talking.

We really appreciate you choosing Sony!
Warm regards,
Estefany

Hi Kalyan,

We are thrilled to hear that the upgrade from the XM3 to the WH-1000XM6 has been such a "night and day" difference for you. It brings us great pride to know that you find our noise canceling and customization options to be best-in-class, and we truly appreciate your high recommendation.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi SaikalyanK,

Thanks for this amazing review! We're thrilled to hear you feel the WH-1000XM6 is an "impressive leap forward" for premium wireless headphones.

It's fantastic that you're loving the stunning sound, cutting-edge ANC, and long battery life—your feedback is a great endorsement for our brand positioning!

We appreciate you choosing Sony and hope you continue to have an incredible listening experience.

Sincerely,
Jenn | Sony Social Media Team.

Hi RISHAPR,

It brings us great satisfaction to hear that you consider these headphones the absolute best audio investment on the market right now. We engineered the WH-1000XM6 to deliver an unmatched listening experience, and knowing it hit the mark for you is incredibly rewarding.

Thank you for making Sony part of your entertainment!

Regards,
Dominick

Hi, MKB313!

We're incredibly excited to hear how much you're enjoying the WH-1000XM6 headphones! It’s fantastic that you feel the superb noise cancelling justifies the price and that they're the best headphones you've ever used.

The seamless experience you're describing with the noise-cancelling cycle is a key part of our Adaptive Sound Control feature. It's designed to automatically detect what you're doing—whether you're running, walking, or waiting—and adjust the ambient sound settings accordingly. We're also glad to hear they are performing so well for you at the gym, staying securely in place during your workout.

Thank you for your fantastic feedback and for choosing Sony to provide your premium audio experience.
DiegoV

Hi DCResident,

Thanks for sharing your experience with us! We're sorry to hear about your previous XM5s pair, but we're thrilled you're loving your new WH1000XM6 headphones.

It's awesome to hear that you consider the XM6 headphones the best to date. The way you describe the sound quality as "like being at the movies" is exactly the immersive experience we aim for. It's great to hear they pair so well with your TV and enhance your viewing experience on all your favorite streaming services.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for your fantastic review, Yuji.

We are so pleased to hear that you love your new WH-1000XM6 headphones and that you consider them the best ever. It's truly rewarding to know that you find them so comfortable and that the sound quality is so exceptional it feels like you're in a studio. We designed them to provide a premium, immersive listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Thank you for sharing your detailed feedback, EriGon.

We are so pleased to hear that you are impressed with the noise cancellation of your WH-1000XM6 headphones and that you find them comparable to the AirPods Max. We designed them to provide a premium, quiet listening experience, and it's rewarding to know we've succeeded. It's also great to hear that you're enjoying the customized listening experience and the fantastic sound quality across multiple devices, including your laptop and iPhone.

We appreciate you mentioning the importance of being mindful of humid/wet environments, as this is a great tip for maintaining the quality of any electronic device. We also understand your comments about the pressure of headphones after long periods of use. We aim to balance a secure fit with comfort for extended listening sessions, and your feedback is valuable.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Zach,

We appreciate the recommendation and your detailed feedback regarding codec support! While iOS uses AAC, the WH-1000XM6 features DSEE Extreme technology to upscale compressed audio in real-time, providing high-fidelity sound across all platforms. We're glad you're enjoying the performance on Android!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Shelby!
Thank you so much for taking the time to share your review and the excellent A-rating for your WH-1000XM6 headphones! We are delighted to hear that they've been such a great fit for your listening needs.

Beyond the features you mentioned, we also packed the XM6 with the latest Adaptive Sound Control technology, which can automatically adjust the ambient sound settings based on where you are; whether you're walking, waiting, or traveling. Plus, you get up to 30 hours of playback on a single charge.

We appreciate your decision to go with Sony!
Warm regards,
Estefany

Hi NickF,

We are thrilled to hear that the WH-1000XM6 headphones have proven to be an excellent choice for you, rating them a 9/10! It's fantastic that you are enjoying the superb sound quality, top-tier noise canceling, extreme comfort, and all-day battery life, especially after doing extensive research. Regarding the occasional dual Bluetooth hang-ups and audio dropouts in high-interference areas like NYC, we recommend ensuring the Priority on Stable Connection setting is enabled in the Sony | Headphones Connect app, which can help mitigate drops in busy environments. For the slower firmware updates, please ensure the headphones are connected solely to your phone and the app is open during the process.

Thanks for choosing Sony.

Best regards,
Eliab

Hello BryanC,

Thank you for considering Sony products.

We apologize for the inconvenience you have experienced with your WH-1000XM6 headphones, including the difficulty with the case, the cracking sound from the left side, and the occasional muting issue. We appreciate your feedback and want to help you resolve these concerns.

We recommend the following steps to address the issues mentioned:

Firmware Update to Version 3.0.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433

Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions can be found here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html

Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions are available here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html

Your unit comes with a 1-year warranty. If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You’ll find all the necessary contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi VivekRaj,

Thank you so much for the 5 stars and for sharing your experience with the Sony WH-1000XM6 headphones. We are extremely proud to hear you find the sound quality crisp and the noise cancellation beyond incredible—that's a testament to the years of research and refinement we've poured into this series. It means the world to us that you see the XM6 as the epitome of that evolution! Thank you for choosing Sony and for being a loyal listener!

Best regards,
Dominick